Castle Chevrolet of Villa Park - Service Center

Excellent experience!! Far exceeded what I expected!! I brought my car in to have the transmission checked out. Service Consultant Joy Urick, took care of everything for me and made the entire process com I brought my car in to have the transmission checked out. Service Consultant Joy Urick, took care of everything for me and made the entire process completely painless!! The car is repaired and safe ready for my daughter to take to school!! Can,t enough about the service provided!! More

poor service After bringing my car in for a recall for the ignition more than 50 0/0 of the time it doesn't start I made an appointment to have it looked at they After bringing my car in for a recall for the ignition more than 50 0/0 of the time it doesn't start I made an appointment to have it looked at they said they were trying to cut a new key if that's all it is it should not take an hour and a half still waiting More

terrible service and help tried to schedule car for it's routine oil change cause it's below 20% of life and they will not take it till 10% or below. I've also scheduled to che tried to schedule car for it's routine oil change cause it's below 20% of life and they will not take it till 10% or below. I've also scheduled to check for an uncomfortable odor when heater is on and a rattily noise when running but need a loaner to get to work and was told that they can't get me one until over a week. told them I can't to work without a car and the strong odor makes the car unhealthy to drive. kids and wife have already vomited because of the odor. I hope none of them get sick, but recording this review to take to a lawyer in case something bad happens and if I have to take days off of work because of it being undrivable. More

DO NOT BUY FROM HERE TERRIBLE TERRIBLE TERRIBLE!!! They sold me a vehicle without getting the title from the previous owner. After 8 months we finally received it and it TERRIBLE TERRIBLE TERRIBLE!!! They sold me a vehicle without getting the title from the previous owner. After 8 months we finally received it and it was wrong. We had to pay out of pocket for THEIR MISTAKE. No returned voicemails, faxes or emails. Every person in management that we spoke to said it would be taken care of. Still waiting! Not worth the headache! More

Service experance Castle Chevrolet in Villa Park is the place for service. I can’t brag enough about them. There hours are so convenient and the staff is wonderful. Castle Chevrolet in Villa Park is the place for service. I can’t brag enough about them. There hours are so convenient and the staff is wonderful. They get the work done the first time. Katie Hannon is the goto Service Consultant. Having service preformed can be a stressful experience with all the unknown elements. Katie make the service experience tolerable if not pleasurable. She is polite, fast and accurate. She explains everything and answers questions without consulting others. I actually wait for her because I know she will move me thru the process smooth and fast. I hate taking my truck in for service but Castle makes the task tolerable. Katie helps lessen the pain. That’s important to me. Jim K. Lombard, Il. More

Very Rude Ignorant General Manager I had the mis pleasure of being treated like a "King" by Castles GM Robert Politza today. I waited for over 12 hours for a return call. I inquired why I had the mis pleasure of being treated like a "King" by Castles GM Robert Politza today. I waited for over 12 hours for a return call. I inquired why it takes 10 days to get an appointment for my "free" oil change. Bob told me that they are too busy doing Recall work and if I didn't like it and I quote, "There is Jiffy Lube". When I asked if Castle Chevy would reimburse me since they could not fulfill their end of agreement in a timely manner, Bob (who according to his own words) treats everyone like a "King", Hung up on me! Thanks Bob Great customer service.....NOT! More

will tell you what you want to hear to get the sell. does not follow through. give you the run around and a false confidence i would not buy from you again not follow through. give you the run around and a false confidence i would not buy from you again More