Castle Chevrolet of Villa Park

BEING A FIRST TIME BUYER,I DID NOT KNOW WHAT TO EXPECT FROM CAR DEALERS.THIS WAS MY FIRST TIME TO CASTLE CHEVROLET AND BOY DO THEY HAVE GREAT SERVICE!STEVE K. WAS A GREAT AND FRIENDLY SALESMAN.HE DID NOT FROM CAR DEALERS.THIS WAS MY FIRST TIME TO CASTLE CHEVROLET AND BOY DO THEY HAVE GREAT SERVICE!STEVE K. WAS A GREAT AND FRIENDLY SALESMAN.HE DID NOT GIVE UP UNTIL MY FAMILY WAS SATISFIED WITH THE DEAL WE MADE.NOW IM ROLLING IN STYLE!...THANKS MR.KELTON AND THANK YOU CASTLE CHEVROLET!!! More

Castle Chevy is an excellent dealership that gives great customer service. Jeff was very thorough when going over the new vehicle we leased from them. He was very friendly and knew alot about the vehicle customer service. Jeff was very thorough when going over the new vehicle we leased from them. He was very friendly and knew alot about the vehicle we purchased. It was a pleasure to buy a car from Castle Chevy and I would do it again. More

I have been purchasing new cars since I was 18 years old but Ivan was the best sales person I have ever dealt with - He was courteous - kept in touch with me - no high pressure - Ivan was sincere and helpfu but Ivan was the best sales person I have ever dealt with - He was courteous - kept in touch with me - no high pressure - Ivan was sincere and helpful - I will recommend him to my friends with no problem! Love the car too! More

Castle Chevrolet has been great to us, as well as Jeff Tuckman who sold us the car. Jeff is excellent and great to deal with, any problems, he comes to the rescue or will find a solution. Jeff is easy t Tuckman who sold us the car. Jeff is excellent and great to deal with, any problems, he comes to the rescue or will find a solution. Jeff is easy to talk with and answers all questions. We love our Chevy Traverse and have had no major problems. When we encountered a problem, Castle Chev. was right on it and fixed it as quickly as possible. We love the people and service we receive from Castle Chevrolet. Jeff is outstanding sales person as well as a great person to deal with, and we think very highly of him. My next car will be another Castle Chevy/car and Jeff my sales person I will look for. Please note that should anyone need a Chevy, we will recommend Castle Chevrolet. Thank you. Linda and Bill Novak. More

My wife and I both purchased cars within months of each other. Each time we had the same experience......professional, friendly and courteous. The salesman, Jeff Tuckman, was very knowledgable about all m other. Each time we had the same experience......professional, friendly and courteous. The salesman, Jeff Tuckman, was very knowledgable about all models and worked with us to our satisfaction. More

I have purchased numerous vehicles over the years from this dealership. The main reson that brings me back is Jeff Tuckman. He has my complete confidence in his vehicle knowledge and trust. I have purchas this dealership. The main reson that brings me back is Jeff Tuckman. He has my complete confidence in his vehicle knowledge and trust. I have purchased a wide asortment of vehicles over the years including trucks SUVs and sedans and I have been extremely pleasd with every transaction. Donald Miezio,MD More

The reason I purchased my vehicle from Castle is because Mr. Vujovic is an awesome salesman. I trusted him from the beginning...he is honest!! He answered all the questions I presented to him and handle t Mr. Vujovic is an awesome salesman. I trusted him from the beginning...he is honest!! He answered all the questions I presented to him and handle the sales of my vehicle in a pleasant, professional manner. The reason I would recommend Castle is because of Ivan. Castle is lucky to have an asset like Ivan!! More

Based on our experience with Kristina alone, this sales lady was personable, earnest, and aimed to please. She did not try to "upgrade" us to buy a more expensive vehicle, which we appreciated. Also, she lady was personable, earnest, and aimed to please. She did not try to "upgrade" us to buy a more expensive vehicle, which we appreciated. Also, she tried to answer every question we posed. If every sales person and other staff members at dealerships were as helpful, car shopping could be a pleasurable experience for more people. More

I was shopping the internet for used cars, and one caught my eye. It was at Castle Chevy in Villa park. The price was great and the color was right. I went in to see and test drive the car, while doing so I my eye. It was at Castle Chevy in Villa park. The price was great and the color was right. I went in to see and test drive the car, while doing so I noticed that the face frame of the radio was missing. The car is a sports car, and when I turned it on, I jokingly said, "Is this a V8?" To which she responded, "yes." The car is a V4, so obviously they sales people have no idea what they are talking about. When I asked if the service department would be able to fix the radio, they said of course. When I returned the following week to purchase the car, Ivan, the sales man, had me test drive the car again. When I asked why the price of the car was so low, Ivan responded by saying it was priced to sell. I did not buy this, so I continued asking questions about accident history, serious problem with the car, and so on. I was reassured that there was nothing wrong with the car multiple times. I was also promised that the radio frame would be fixed in a quick manner. After we finally came to an agreement on the monthly payment, I was rushed into the waiting room, so that someone could be put at the desk where I was at. After escorting me to the waiting room, I didn't here back from Ivan until it was time to sign the paperwork(This was about 2 hours later). I was then given a written contract for the radio being fixed, and was told that I would be given a call in tow or three days on when to come in for the radio to be fixed. I never received a call and when I finally called to check on the status I was told that they were not able to find a radio kit for my model car, and that the cheapest estimate they got was around $800. I was then told that I should try to find a place that could fix it, and that the dealership would pay for it. I found a place the next day($400 was their estimate), and I called and spoke with the general manager. He then told me that $400 was ridiculous. I told him that I had talked with numerous people at the dealership and no one was able to find a face plate for less than $800. Terry, the general manager, then called me a liar and started yelling at me. He then hung up the phone without any notice. I received a call back a few days later saying they found the radio kit and for me to come in asap. When I arrived I was ignored by everyone on the sales floor, and had to basically figure everything out myself. While I was in the waiting room, Terry walked past me about 6 times without looking at me or saying a word. I feel as though this dealership only cares about getting your money and getting you out as soon as possible. I DO NOT recommend this place to anyone, unless you are looking for major problems and attitude. After my experience, I would not take a car from Castle if they were giving it to me for free. Please stay away from here, it is worth it to spend an extra $500 but be treated like a human being with respect. More

Ryan Sitter was wonderful to work with and very straightforward which made the process easy and hassle free. I would highly recommend this dealership because of him, and plan onf taking advantage straightforward which made the process easy and hassle free. I would highly recommend this dealership because of him, and plan onf taking advantage of their services going forward as well as recommending them to friends. More