Castle Chevrolet of Villa Park

I brought my 2009 Traverse, that I purchased from Castle in for service and dealt with James Melone. Very good customer service, attentive and James got me taken care of quickly and efficiently. While I in for service and dealt with James Melone. Very good customer service, attentive and James got me taken care of quickly and efficiently. While I was there I looked at a vehicle that I had seen on your web-site, a used Mazda Protege that I thought would make a good car for my teenagers. I had purchased my Traverse from John Porter but he was busy working with another customer so Rosa asked if I needed help, John willingly obliged that I work with Rosa as he didn't want to make me wait nor short-change the customer he was with at the time. Rosa took care of helping me with the Mazda, giving me ample opportunity to test drive the vehicle and answering my questions. The timing worked out very well with the sales process being completed about the same time as the service and James and Rosa worked together to help me get all of the paperwork taken care of and me on my way. More

When my dad and I arrived at the dealership Rosa Martinez When my dad and I arrived at the dealership Rosa Martinez greeted us and asked us if we needed any help. She was very friendly and answered all the q When my dad and I arrived at the dealership Rosa Martinez greeted us and asked us if we needed any help. She was very friendly and answered all the questions my dad and I had. She was able to help us to get the Jeep Commander that I wanted. Our overall experience there was great and everyone was really friendly. More

Ivan is great to work with. He quickly gets things done. He doesn't leave you sitting and be gone for an hour like some salesmen do.I found a car I wanted on the internet with David.Ivan was right there to He doesn't leave you sitting and be gone for an hour like some salesmen do.I found a car I wanted on the internet with David.Ivan was right there to help me and the total purchase process only took 3 hours. Sometimes they take 8 hours. More

Very friendly and very accomodating. I really appreciate the patience they showed to me even though i was there late in to the evening. I never once felt pressured to purchase or get the heck out of there. the patience they showed to me even though i was there late in to the evening. I never once felt pressured to purchase or get the heck out of there. I also really like the extras the dealership offers, such as the free oil changes for life. That's such a huge bonus for me! I would, and have, recommended this dealer. More

I changed to Castle due to my past, very unpleasant experiences with the dealer from which I purchased my vehicle and could not have made a better choice. The team at Castle understands the true mea experiences with the dealer from which I purchased my vehicle and could not have made a better choice. The team at Castle understands the true meaning of customer service, which in today's world is often completely overlooked by most companies. They stand behind their service and should be very proud of the work they do. More

Sorry for the late review. But I just want to say my experience with your dealership and sales person was great. Danny was very honest and fair with me and made me feel very relaxed about buying my car. experience with your dealership and sales person was great. Danny was very honest and fair with me and made me feel very relaxed about buying my car. I will diffinitly buy my next car from castle chevrolet again, which I always get another car every 5 yrs. And look forward to having you guys do some after market mods to my grill on my Impala like the one you guys did on the one on your show room floor. Thanks again to Danny for all his help and service. Best Wishes, Rob More

Overall we had a very satisfying experience at Castle Chevrolet. We were greeted by Ernest when we arrived at Castle who were very friendly and showed us to park our car near the entrance. He is knowledg Chevrolet. We were greeted by Ernest when we arrived at Castle who were very friendly and showed us to park our car near the entrance. He is knowledgeable, friendly and listens to the customer. The staffs here are very pleasant to work with and they are not pushy. We enjoyed the experience at Castle and bought our new car here. We'd like to recommend this dealer. More

I have been helping my son buy his first car (pre-owned) for the past 2 months. He did lots of research on the internet, we discussed what he found and his ideas. We made a lot of phone calls and visited se for the past 2 months. He did lots of research on the internet, we discussed what he found and his ideas. We made a lot of phone calls and visited several "possible buys". He had a good idea of what he wanted and I guided him on finding a "quality used car". He had to work within a budget. Finding "what you like", "great quality", "at a very good price".....it's kind of like looking for a needle in a haystack. WE FOUND THE NEEDLE! My son got a great looking car which is in outstanding shape. The outside is almost flawless and the interior is unbelieveably clean. Lifted the hood, crawled under the car with a flashlight...no drips, no leaks, clean and dry. Drove it around, excellent quality. Not only that, but it was within the budget that my son and I had discussed, AND actually, about $1,500-$2,000 less than I thought it would take to buy that kind of quality. Nice looking. Best quality. Best Price. We had been actively looking for over 2 months. One other topic...the people at Castle Chevrolet. From start to finish, I worked with 3 gentlemen, all outstanding! Dave Calvillo started it off with our phone conversation. Friendly, straight forward, honest; he answered everything I wanted to know and explained the options he could give me reagarding the vehicle we called about. He called while I was driving there(we live 180 miles away)and and asked how my trip was going and asked if I needed assistance finding the dealership; no one else has ever done that. When I got there, Dave introduced me to Daniel Brasil, the sales consultant who would work with me. Nice, friendly, knowledgeable, helpful, composed, easy to talk to, interested in more that just the sale, found the answer if he didn't know, considerate. Nice person, very nice! Daniel helped me get the car bought, then made a smooth transition to Edwin Mateo, who made the final paperwork process a breeze. Ed explained some things I wasn't aware of and made himself completely available if I had any questions on finace or warranty options. I shook everyone's hands, walked outside and thought to myself...What a Class Operation! My son is happy, my wife is happy, that makes me very, very happy! Thanks Castle!! More

Upon entering your establishment we were met by Ryan. He has a great personality, and is very polite. Our test ride was very pleasant, not only because the rendezvous was a great ride, but because he is so has a great personality, and is very polite. Our test ride was very pleasant, not only because the rendezvous was a great ride, but because he is so friendly and easy to comunicate with. While we were trying to get the price reduced and make a deal, Ryan remained very professional. His knowledge, was very helpful and he made our overall experience great. More

Overall I had an excellent experience at Castle Chevrolet. The sales staff was very friendly and not pushy, and I was very satisfied with the final price we negotiated. Buying a car is still work Chevrolet. The sales staff was very friendly and not pushy, and I was very satisfied with the final price we negotiated. Buying a car is still work, but I had a much easier time at Castle than some other places. Honestly I couldn't ask for much more from a dealership. More