Castle Chevrolet of Villa Park

Leased a Chevy Cruze ECO. Castle was great. My experience was fantastic. I will go back in three years after this lease is up and get another vehicle from Castle Chevy. Dealt with Joe Ceplecha, g experience was fantastic. I will go back in three years after this lease is up and get another vehicle from Castle Chevy. Dealt with Joe Ceplecha, great guy, no pressure approach. Seamed genuinely interested in satisfying our requirements. More

They were fantastic! They went above and beyond to help me trade my malibu for a new car. I spent three days waiting to see if they could help me. John Porter is friendly, kind church going man who is awes me trade my malibu for a new car. I spent three days waiting to see if they could help me. John Porter is friendly, kind church going man who is awesome and dresses like a king! This is the best dealership, I have ever been too and will go to til forever!Thanks Susana M.C.~ More

I'm rating a 5 in Cutomer Service and Friendliness because of Teddy Muriithi. He is a great asset to the dealershp, and is customer focused/driven! Sales Manager, Paul is willing to work with the c because of Teddy Muriithi. He is a great asset to the dealershp, and is customer focused/driven! Sales Manager, Paul is willing to work with the customer to satisfy the car purchase experience; he will grow to be a sought after manager in the car dealership business. My experience with the Service Dept. improved over time. Kate provides thorough service and provides additional information and service, if necessary. Initally, the Service Dept. manager seemed to be a bid ridgid and evasive when asked for suggestions or detailed information regarding car service, and or an explanation of warranty, etc.. More

Took my vehicle in for its first 3 month maintenance. I was greated promptly by a service representative. The maintenance was performed quickly and I was informed every step of the way. The customer waitin was greated promptly by a service representative. The maintenance was performed quickly and I was informed every step of the way. The customer waiting area is clean and comfortable. The service was completed in the time that was quoted. More

Ivan was great to work with. I am very indecisive, and I even made him stay super late so that I could think about my purchase, and he was more then willing to wait. He was also very understanding when I ex even made him stay super late so that I could think about my purchase, and he was more then willing to wait. He was also very understanding when I expressed my concern, and was able to work with my to come up with a number that I wanted. I've had very bad experiences with car dealerships, so I always go in on guard, but this was the first time everything went smooth. I will definitely be reccomending everyone to Ivan, and I plan on going there for my next car too! =) More

Great customer service, very friendly and really worked with me to fit my budget needs. They seemed to go above and beyond to help me obtain what I wanted. I did not have to sacrifice anything to get my ca with me to fit my budget needs. They seemed to go above and beyond to help me obtain what I wanted. I did not have to sacrifice anything to get my car. I will go back again when it is time to buy another new car. More

long time Chevy owner and because i had such a great experience with Danny and the rest of the team i will stay with Chevy for a long time. not to mention i love my car. I will make sure from now on tha experience with Danny and the rest of the team i will stay with Chevy for a long time. not to mention i love my car. I will make sure from now on that if any of my friends or family need a car i will be sending them their way. More

We were very impressed with the friendliness of the dealership. They were very responsive to what we wanted and did everything to meet our needs. Ivan, our sales representative, was very knowledgeabl dealership. They were very responsive to what we wanted and did everything to meet our needs. Ivan, our sales representative, was very knowledgeable about the car, not pushy, and took the time to answer any questions we wanted to know about the car. He has also followed up with us through phone call and e-mail to make sure we were satisfied with the service and the car. We are very satisfied!!! Don and Mary Tipre More

I have only delt with them to get my fleet vehicle serviced but they have done a great job. Everytime one of our vehicles goes in for repair the work is done quicky and we have less downtime. As far a serviced but they have done a great job. Everytime one of our vehicles goes in for repair the work is done quicky and we have less downtime. As far as I know none of our equipment has gone back to them for the same problem. One of the little things I noticed is that when I get my vehicle back there aren't little parts left over rolling around the floor or tools in the engine compartment and yes this has happened at other dealerships. When the time comes for me to replace my personal car I'll keep them in mind. More

I shopped around at least six Chevy dealers who wouldn't even give me the time of day due to my chapter 13.My father in law heard about my experience and recommended Castle Chevrolet,that's where he and my even give me the time of day due to my chapter 13.My father in law heard about my experience and recommended Castle Chevrolet,that's where he and my sister in-law bought there cars.I called and spoke to Mike the finance manager who right away answered my question about my bankruptcy, Mike told me he could help me get a car. At first I dealt with Ivan who was very helpful and made me and my wife feel comfortable.I was in a hurry to get my info to my trustee and came in on Ivans day off,so Mike introduced me to Ryan Sitter who also took time to show me the G-6 that was in my budget.I got the info I needed and sent it to my trustee which took 2 more weeks before I got the ok....I called Ryan back but the car was sold and he quickly found another G-6 for me on 4/23/11.Ryan,Ivan and Mike treated me with respect and patience,most of all great customer service. Me and my wife had a few problems with the car the same day before we left Castle Chevrolet,the car battery died out and Ivan told me not to worry and had service take care of the issue,they gave me a new battery that was awesome.I came in on Monday to hand in some paperwork and my engine light was on so Ryan took care of it along with service dept.I know used cars have problems but when it's taken care of with no hassle,"NOW THAT'S A GREAT FEELING OF TRUST" Thank you very much from the Hernandez family!!!!!! More