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Castle Chevrolet North - Service Center
Elk Grove Village, IL
145 Reviews
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145 Reviews of Castle Chevrolet North - Service Center
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February 15, 2019
Wasn’t customer focused Received email about free tire and car inspection. That prompted me to come back to the dealership where I purchased car. The inspection was timely as Received email about free tire and car inspection. That prompted me to come back to the dealership where I purchased car. The inspection was timely as my right rear has been running low as my monthly reports indicated. Called and scheduled appt (Mike) per coupon, while checking in I was asked why I was here. Had to explain it again, I also brought up that my daughter thought there may be a fluid leak. After review, Service Advisory told me that the tire had an object in it and needed to be replaced. However, they did not have tire on hand and could get one in 2 hours, would you like us to get one?... I answered no, as I can go to Costco and shop while it’s replaced... She said ok, tha she would have the car pulled around. When the car was ready, she only wanted a signature and she gave me the keys and said thank you... This is were you lost me as a customer... Why did I come in... didn’t matter to you guys, you were just going through the motions. The car, brakes and other components were suppose to be inspected, the potential fluid leak was suppose to be inspected. What happened. You dropped the ball and could care less... She wanted to get me out ASAP, and could care less about my automobile. When I stopped and asked, what about the leak, she said, oh, yeah, nothing. The mechanic cleaned off the undercarriage and didn’t find any leak. The one page receipt she gave me didn’t have any information on the health of the car. No indication of any review. Just poor decisions on my part. I will not be back... You guys are idiots... if you don’t care about an opportunity to win my business, than I will take it elsewhere. Oh, by the way, you sent me on my way without putting the wheel lock back in my vehicle. When I arrived home and cleared the message from your Service Assoc., she said, were sorry but the mechanic forgot to return the wheel lock and that she would keep it at her desk or station. She didn’t connect any dots and recommend coming back at your convenience (to get wheel lock) and I’ll get the tire needed and install it promptly. I would of said sure, I’m 12 or 14 miles away and would have come back, I suspect she would have also said, we I’ll also give you 10% off for your trouble. Could have made this a win win... instead, I’ll keep going to Sunrise Chev as they are always very happy to see me and treat me fairly. More
by WALLACE
Verified CustomerEmployees Worked With
Service Associate
February 15, 2019
Have been using your service for many years, always excellan Have been using you for service, and purchased many cars from you for many years, always have been well taken care of, and very happy. Have been using you for service, and purchased many cars from you for many years, always have been well taken care of, and very happy. More
by RCTLS7
Employees Worked With
February 14, 2019
Great place Easy website to set appt. Got me in and out with the tire repair. Staff always upbeat and smiling. Vehicle looked like new after service completed. Easy website to set appt. Got me in and out with the tire repair. Staff always upbeat and smiling. Vehicle looked like new after service completed. More
by Traverse guy
Employees Worked With
Mike
February 11, 2019
Fast and Excellent service ! I brought my truck in for service and was not only kept informed of the progress but was completely ahead of schedule. I wouldn't go anywhere else fo I brought my truck in for service and was not only kept informed of the progress but was completely ahead of schedule. I wouldn't go anywhere else for service, always friendly and Courteous. More
by JPIZZA007
Employees Worked With
Other Employees :
Female that worked with me over the phone (forgot her name)
February 10, 2019
Needed steering checked Elissa was nice enough to get me in immediately and I was able to proceed ahead with my business making me feel comfortable enough that the car was ta Elissa was nice enough to get me in immediately and I was able to proceed ahead with my business making me feel comfortable enough that the car was taken care More
by luigidematteo
Employees Worked With
Elisa
February 09, 2019
Phone personnel is extremely rude. Always get the cold shoulder here. Only reason we keep coming back is because the sales department lied to us and promised us free oil changes for lif Always get the cold shoulder here. Only reason we keep coming back is because the sales department lied to us and promised us free oil changes for life on our new car purchase(One of the only reasons we bought here) and they decided to stop doing this, so they offer a discounted oil change service at $39. Makes me wonder how the owners can sleep at night, I thought the whole old school mentality of Car Dealerships was over with, guess not. Anyway, I will never purchase here again, which is ashame, because I just purchased a new truck, and I make sure to tell everyone I know what you guys promised, and didn’t stand behind, so I can insure you that no one I know will ever buy a car at your dealerships again, not only due to the fact that you are liars, but also because every time we deal with your service department, they are rude. More
by PHELPSJAT1020
Employees Worked With
February 08, 2019
Ok fine Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Cast Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Castle. Uncle brought cousin brought they are very disappointed in Castle. More
by lorene1210
Employees Worked With
February 07, 2019
Regular service check Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended fa Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended family has bought last 2 vehicles from Castle. Your sales professionals and service teams are unmatched. We recommed you all the time. More
by JWADULAK
Employees Worked With
February 06, 2019
Great place!! This dealership did an amazing job taking care of me when I came in on a Saturday! They helped me with any questions I had about my newly leased vehic This dealership did an amazing job taking care of me when I came in on a Saturday! They helped me with any questions I had about my newly leased vehicle, and programmed a new key fob for me. Thanks castle Chevy! More
by Hayleyf95
Employees Worked With
Megan Fortener
February 06, 2019
Fantastic Service and CSR Elissa was my Customer Service Rep, She is very pleasant, knowledgeable and extremely professional. Elissa gave me an accurate time estimate and was s Elissa was my Customer Service Rep, She is very pleasant, knowledgeable and extremely professional. Elissa gave me an accurate time estimate and was spot on with why my interior tire pressure display on my 2016 Cruze was incorrect. Will definitely bring my car back for my 15000 mile service on another Saturday. More
by karensvehla
Employees Worked With
Elissa
