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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.7
145 Reviews

145 Reviews of Castle Chevrolet North - Service Center

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March 18, 2019

Professional and timely ! Your service tech John was very helpful. Quick and timely. I mentioned a speaker issue and he gave me some tips on what to look for in the event i m More

by RTURNQUIST55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 15, 2019

Service Mark Dunlap was very helpful in getting my vehicle the service that was needed, I had an oil change, and windsheild wipers replaced. Thank you More

by WNTRWHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dunlap
March 11, 2019

Oil change Oil change and tire rotation were handled with skill and speed. Also appreciated the car wash. Elissa also gave me some valuable information about fu More

by KUEHLKATHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa Varney
March 11, 2019

I don’t trust anyone with my car I perform most of my cars maintenance myself but when I’m I need of something beyond my skills I trust this dealership. The mechanic Andy is my go to More

by ADUMO.SCHAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
March 11, 2019

Another Great Experience I have been dealing with both John and Zach for many years for both Work and Personal Vehicles and they have been more than accommodating and professi More

by panello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN CULLEN and ZACH MULSO
March 09, 2019

Very good. Friendly service advisor. We do all of our routine maintenance here and have never had a problem. We will continue to perform all the required maintenance at this dealership. More

by stevefillingim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa
March 09, 2019

Longtime customer Every time I am in everyone is very nice and accommodating. They always go above and beyond. I highly recommend using them from buying a car to having More

by RSZAFRAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hoch
February 25, 2019

Very accommodating The staff at Castle came through for me with a late evening tow to the shop for a vehicle that refused to start. Since it was too late to get the pro More

by wine4pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan and Zach were the folks that took good care of me.
Feb 26, 2019 -

Castle Chevrolet North responded

We always try to make that repair and service experiences have as little impact on your life as possible. We are happy to hear that you were able to get a loaner and that your car issues were solved. We look forward to helping you with any of your auto needs in the future at Castle Chevrolet North!

February 21, 2019

Castle North - good customer focus Castle north is usually a no hassle experience going back to when it was Hodgkins Chevy. The service team tries hard to schedule you in and get you o More

by rickmcmahon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Feb 26, 2019 -

Castle Chevrolet North responded

We pride ourselves on great customer service and giving our customers an easy, stress-free service experience. We are very happy to hear that you experienced that and we look forward to helping you again in the future at Castle Chevrolet North!

February 21, 2019

lengthy oil change I came in for an oil change and was told Also needed a cabin filter replacement. The attendant showed me my current one and I could see it needed to b More

by DMORYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 26, 2019 -

Castle Chevrolet North responded

We are happy that you not only were able to get your oil changed but that our service team was able to replace your cabin filter! Thank you for sharing your experience and we love having you be a part of the Castle family!

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