Castle Chevrolet North - Service Center

I wouldn't even give this place one star if I could. Worst customer service and the whole service department is very rude. I Purchased my vehicle from them so I receive free loners cars a half off oil c Worst customer service and the whole service department is very rude. I Purchased my vehicle from them so I receive free loners cars a half off oil changes, or I wouldn't even bring it to them. I got an oil change about two weeks ago & I picked up my vehicle, first of all it was leaking oil in my driveway and making a load noise coming from my engine from them working on it as soon as I pulled off the lot. I called and they told me they couldn't get me in till next week. Even though they did something wrong. I brought in my vehicle and they had it for two days till they called and said it's fixed and I can pick it up. Picked it up and dropped off my loaner vehicle. Drove down the street and the same noise was happening (cooling fan staying on) so I called back and said I'm bringing it back in and I need my loaner back because it's not fixed. They told me that they would not give me loner back. 10 mins after I dropped it off! Said you need to come back tomorrow or make another appointment. This is not an easy commute for me, I work nights so not easy to get it in and live about 30 mins away. I go back in the morning and Zach the service manager told me that it's not their problem anymore and they won't try to fix it. He handed me my keys and said "take it to a Ford dealership that we are a Chevy dealership" remember I bought this vehicle from them! They will be hearing from my lawyer after I get it fixed elsewhere. Don't buy a vehicle here. Note.. I've had SOO many issues in the past with this place. This is not the first time. More

Castle Chevrolet and their outstanding staff have been a breath of fresh air to deal with after having not great experiences at another dealership where I bought my vehicle. They were always will to assist breath of fresh air to deal with after having not great experiences at another dealership where I bought my vehicle. They were always will to assist me and I’ve given them all my business ever since. I’ll continue to use Castle for all my future needs and recommend them to anyone I know, thx Castle Team! More

Fantastic service!!!! Very professional, reliable, helpful. Zach Mulso Service Manager and Megan Fortener Service Advisor are great. They are very nice, easy to talk to and very helpful. I would not helpful. Zach Mulso Service Manager and Megan Fortener Service Advisor are great. They are very nice, easy to talk to and very helpful. I would not go anywhere else ever again. Not only did they diagnose a problem with the van (no other place would), they fixed it very fast. I am very happy with the outstanding service they provided. More

4th truck purchase from this dealer ( formerly Hoskins ) in 20 plus years. From Allen on the web, to sales and finance ( Pat and Fabian ), to service, these people are spot on. Fair prices on both ends of t in 20 plus years. From Allen on the web, to sales and finance ( Pat and Fabian ), to service, these people are spot on. Fair prices on both ends of this purchase. Took the new one back for some add-ons; loaner ready immediately. Top shelf outfit IMO. More

Got a car last week, and it rides great! They were as quick as possible, and Nate Montoya made sure I didn't leave without test driving at least one of my wishlist vehicles. Good deal, and a great exper quick as possible, and Nate Montoya made sure I didn't leave without test driving at least one of my wishlist vehicles. Good deal, and a great experience. Ed, the manager, was always available to help and made sure I was comfortable and satisfied. 5 stars! Very happy! More

we have been doing business with chevy for years at hoskins and now castle have allways been treated nice very satisfied went in for oil change ended up buying a new car pat mcinerney my neighbor is hoskins and now castle have allways been treated nice very satisfied went in for oil change ended up buying a new car pat mcinerney my neighbor is body shop mgr he got us together with castle More

The dealership is nice and clean. I went in seeing a advertised price online and I when I test drove the car I liked, I went to talk numbers. This is when i find out that the advertised price is not my advertised price online and I when I test drove the car I liked, I went to talk numbers. This is when i find out that the advertised price is not my price as I need to qualify first with a list of questions. This information is not specified in the advertisement. The negotiating process is pretty much pay the asking price. I did buy the car as I liked it and it was still priced lower than the other local chevy dealerships. More

Worst service department! This service department is the worst department I have every been too! Instead of being helpful and pleasant,, they act like I should diagnose and fi This service department is the worst department I have every been too! Instead of being helpful and pleasant,, they act like I should diagnose and fix the problem or problems myself, Are new vehicle is under warranty, they get paid from chevy to make these repairs, it make know sense to me why I am treated as a burden, when they are being paid from Chevy for warranty work. Most dealership treat their customers with care and respect.! In the long run it sad to say Castle Chevy will eliminate themselves,with a horrible service department! More

Serviced new GMC Sierra for first time for oil change. Was told 4 recalls which is fine but would take all day and had no loaners. I would think they would have told me when confirming my appointment. Onl Was told 4 recalls which is fine but would take all day and had no loaners. I would think they would have told me when confirming my appointment. Only did oil change but took over 1 1/4 hours and no wash. Very disappointed for a first time service visit. More