Castle Chevrolet North - Service Center

These guys are the worst Purchased an SUV in December when I was 8 months pregnant. Brakes were squeaky so I asked for them to be replaced. They assured me they were replace Purchased an SUV in December when I was 8 months pregnant. Brakes were squeaky so I asked for them to be replaced. They assured me they were replaced recently and that the noise would go away. Of course I shouldn’t have believed them. Took car in for “free oil change for life” 2 weeks ago and was told that they no longer offer that even tho I purchased the vehicle when they still did, but they would give me ONE free oil change. How generous!! At that time brakes were STILL squeaky, in fact they were worse! DUH...silly me for believing them. 2 days later the dash lit up with “brake pads worn”. Called and spoke to service manager Zack and got him to agree to replace ONE axle at no charge. I took what I could get at this point even tho I felt that both axles should have been replaced. I made appt for Saturday morning at 8 am and showed up at 7:40 am per his request to get me in and out since I was going to have my 6 month old baby with me. I was assured the parts would be ordered and ready when I showed up for my appt. I live an hour from the dealership and was told it would take 2 hours to complete the job. Once again I was let down by the customer service of this dealership and waited for 4 HOURS with a 6 MONTH OLD only to be told after this 4 hours that they had ordered the wrong parts and could they offer me a loaner so they can order the correct parts and complete the job. This place is a joke!! Do not, I repeat do NOT buy a car from this place. I can’t make this stuff up. I then called Zack the service manager after this incident and asked to be compensated for the inconvenience by replacing the other axle which I should have demanded from the beginning, and he flat out refused!!! He instead offered an apology...an apology in this case is absolutely NOT good enough. They should be ashamed at how they run their business. If you’re looking into buying a car here I urge you to GO ELSEWHERE. More

Outstanding! Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loane Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loaner! Rick and Adriana Chicago, ill More

John Lee and John Cullen were both very courteous and very helpful in answering both my sales and service questions. They both provide excellent customer ser and John Cullen were both very courteous and very helpful in answering both my sales and service questions. They both provide excellent customer service ! More

Michael Pirozzoli is wonderful to work with! - Terri Mike Pirozzoli was so easy to work with and so patient when I picked up my new car. Since then, whenever I have a question about service, he is so hel Mike Pirozzoli was so easy to work with and so patient when I picked up my new car. Since then, whenever I have a question about service, he is so helpful. I do not hesitate in calling him because he is very concerned about his customers! Thank you Mike! More

BUYER BEWARE OF FREE OIL CHANGES PROMISED AT PURCHASE! Bait and switch Dealer. Buy a car from Castle North Chevy in Elk Grove village in 2017 or earlier, and thought you were going to get the promised "FR Bait and switch Dealer. Buy a car from Castle North Chevy in Elk Grove village in 2017 or earlier, and thought you were going to get the promised "FREE" oil changes for the life of the car? Not so fast......as of 1/1/18, all Castle Dealers have "cancelled" the free oil changes, and you now have the opportunity to pay them for oil changes they promised you for free........smells like a Class Action Lawsuit to me..........good luck. More

Wonderful Service Really impressed with the professional people they have employed at this dealership. They were very quick to figure out what was wrong with my car and Really impressed with the professional people they have employed at this dealership. They were very quick to figure out what was wrong with my car and even quicker to fix it correctly! More

Great Customer Service Took my car in for service for an oil change. The service consultant was very helpful, he greated me very nicely. Had a really good experience. Will b Took my car in for service for an oil change. The service consultant was very helpful, he greated me very nicely. Had a really good experience. Will be recommending this to my friends & family. More

Great service My service advisor was a great listener and was able to understand my issues. Technician was concerned about covering all concerns. Car wash was unexp My service advisor was a great listener and was able to understand my issues. Technician was concerned about covering all concerns. Car wash was unexpected! I would recommend to everyone. More

Awesome service! John is always very helpful and polite. Always finish service when promised. They always have my car clean when it's ready for pick up. I would re John is always very helpful and polite. Always finish service when promised. They always have my car clean when it's ready for pick up. I would recommend to anyone that wants great service. More

VERY PROFESSIONAL went in for an oil change and a warranty repair Rich was friendly and professional as was the rest of the staff,fast great service. went in for an oil change and a warranty repair Rich was friendly and professional as was the rest of the staff,fast great service. More