Castle Chevrolet North - Service Center

Service department is great on all counts however..... I purchased my car from this dealership when it was still Hoskins I've always been pleased with the service department. When I realized that the oil I purchased my car from this dealership when it was still Hoskins I've always been pleased with the service department. When I realized that the oil change price was noticeably cheaper than a quick lube place I was sold. My vehicle has never been anywhere else for service of any type, it is 7 years old and has 111,000 miles. I take care of it as I have all of my vehicles and kept all of them well past this mileage. I'm not feeling warm and fuzzy these past few years with the prices. This last one put me over the edge, I have already spoke to a few friends about the individual garages they go to and have been for years. $355 for an anti freeze leak that was a worn out hose, $250 of that was labor. I could see the moisture on the hose at the top of the engine. Love the service but I don't have a money tree in the backyard. I have also noticed that the price has gone up noticeably on the oil changes for at least the past year. Could be across the board however I will be checking on that at a few places also. I wouldn't hesitate to purchase the next car at this dealership, for everything else it may be time to go back to building a relationship with a repair shop. More

Pleasant to talk to, listen to what is going on and address I would and have recommended Castle North to family and friends. I would also like to say that even though I was in for regular maintenance, Guy McMil I would and have recommended Castle North to family and friends. I would also like to say that even though I was in for regular maintenance, Guy McMillan always comes to say hi and to make sure everything is being done. More

Oil Change and Tire Rotation Called Friday 11.9 and they took me right away for an oil change and a tire rotation. I had bought my truck in March. Did not realize the first 2 se Called Friday 11.9 and they took me right away for an oil change and a tire rotation. I had bought my truck in March. Did not realize the first 2 services would be free. Great service, it was easy and quick with no hassles. More

Job well done Everything that was asked to be done and more. Upon further inspection it was discovered that my cabin filter was almost clogged with excessive dirt a Everything that was asked to be done and more. Upon further inspection it was discovered that my cabin filter was almost clogged with excessive dirt and needed to be changed. More

Fast and Great! Brought in my vehicle for oil change service and alignment that I had an appointment for and they were super busy but got my vehicle done super fast! Brought in my vehicle for oil change service and alignment that I had an appointment for and they were super busy but got my vehicle done super fast! Great service! More

Scratch repair was not great quality The customer service was outstanding, thank you to Megan and Pat for being great. I purchased the vehicle used and noticed a huge scratch on the inter The customer service was outstanding, thank you to Megan and Pat for being great. I purchased the vehicle used and noticed a huge scratch on the interior part of the door. Castle agreed to fix it so a date was scheduled,vehicle was dropped off .. I waited a week and was told my vehicle was ready however when I got there the scratch was not repaired, the door was repainted, I believe it was a miscommunication which happens, I had a loaner the entire time. The issue was that it took an additional 4 days to repair the scratch and when I picked up the vehicle the job was very sloppy, lumpy and lots of wax residue all over the car. I don't want to sound nit picky nor did I return the vehicle, I just accepted it at that point but definitely had a higher expectation that the job would look good considering the amount of time it spent at the body shop. I received great service, I appreciate the courtesy of Castle to have repaired the scratch , the quality though was not the greatest.... More

Great experience, priced competitely. Service advisors very knowledgeable and keep you up to date on progress. Didn’t spend all day waiting. Need a microwave in the lounge, however. Service advisors very knowledgeable and keep you up to date on progress. Didn’t spend all day waiting. Need a microwave in the lounge, however. More

Friendly team Great sales and service team. Always a pleasure to do business with. Easy online scheduling and got me in and out. Showed and replaced my cabin filter Great sales and service team. Always a pleasure to do business with. Easy online scheduling and got me in and out. Showed and replaced my cabin filter and now my cars smells better and hvac output is better. More

Major Engine Repair I needed major engine repair for my equinox. Zach was easy to talk to, fully explained the repair and got me into a loaner car for the duration of th I needed major engine repair for my equinox. Zach was easy to talk to, fully explained the repair and got me into a loaner car for the duration of the repair. At the end the repair cost came in just a bit under the estimate, which was great to see. More

Oil change Megan called to say they had a $10 gift card offer with oil change. That was great. Dropped car off, they asked if I wanted it washed and I said yes. Megan called to say they had a $10 gift card offer with oil change. That was great. Dropped car off, they asked if I wanted it washed and I said yes. They said they would text when finished. No one texted to say it was finished and the car wasn’t washed. Disappointing More