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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.6
143 Reviews

143 Reviews of Castle Chevrolet North - Service Center

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January 11, 2019

Very Friendly Service and it’s done when they say it’s done. I have confidence in the service team. I take all my cars there . More

by ontimeedm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Martino
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Vargas
Jan 11, 2019 -

Castle Chevrolet North responded

Thank you for taking your time to review our Service department team! We look forward to assisting you again in the future!

January 10, 2019

Service appointment I was very happy with the service and help that the service writer gave me. The appointment for an oil change was done in a short amount of time. More

by LZSWANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Megan
Jan 11, 2019 -

Castle Chevrolet North responded

We are very pleased to hear you had an excellent experience with our service department! We look forward to assisting you again in the future!

January 10, 2019

no problem at all people are great great service people where very good at explaining everything that was going on with car also had a appointment took me in right on time in and out qu More

by HENRY SCHREIBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mark dunlap
Jan 11, 2019 -

Castle Chevrolet North responded

Thank you Henry for taking your time to review our service team, we are very pleased to know you had an excellent experience at the dealership!

January 07, 2019

GREAT FRIENDLY, GREAT SERVICE, AND I WALKED AWAY WITH KNOWING MY CAR RECEIVED GOOD SERVICE AND A CAR WASHED AS WELL. THE SERVICE AREA ARE PROMPT AND RESPEC More

by KBLACK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hoch
Jan 07, 2019 -

Castle Chevrolet North responded

Thank You for taking your time to review our service team, we are committed to always provide an excellent service to our clients!

January 07, 2019

Excellent! The check in personnel was pleasant and efficient. The mechanic that took care of my new car was excellent. I will definitely be coming back..... More

by MARGOCARVELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaryd
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for your review, we are pleased to read our service team provided you with an efficient and excellent service!

January 07, 2019

Wonderful Staff is friendly and professional. Megan was great. She knew what was needed and made the experience painless. I only take my cars for service at More

by kikid46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for reviewing our service department, we are glad to read our team member Megan provided you with an excellent service.

January 07, 2019

Castle north service Prompt and courteous. And knowledgeable. Always keep you informed of issues and progress with no attempt to oversell. Will definitely go back. A Po More

by DARCAM1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa Varney
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for trusting your vehicle to our Service Department! We look forward to assisting you again in the future!

January 07, 2019

Absolutely awful I bought a 2016 Chevy Colorado and I have been in the service department 14 times, all I can say it's been an absolute horror that I bought a Chevy!!! More

by pearl720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Jan 16, 2019 -

Castle Chevrolet North responded

We are sorry that you feel this way and would like to learn more about what happened so we can improve our efforts in the future. Please send an email to Dave Lasher at dlasher@castleguy.com so we can find a solution and take action.

January 02, 2019

excellent service very pleased with the service and the attitude of the people I dealt with. easy to talk to and very professional. work was done at the time promised More

by glcboxer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark at service dept. I did not get his last name.
Jan 03, 2019 -

Castle Chevrolet North responded

We are pleased to hear you had an excellent experience in our service department we are always working to provide the best service to all of our clients!

December 26, 2018

Great experience Happy with the servicing of my 2017 Buick Encore. The service was quick and the advisors are friendly and knowledgable! Will definitely continue servi More

by BAILIE.HERCHENBACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Fortener
Jan 02, 2019 -

Castle Chevrolet North responded

Thank you for taking your time to review our servie department! We are always committed on providing an excellent customer service we look forward to assist you again in the future!

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