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Castle Chevrolet North
Elk Grove Village, IL
691 Reviews
Thank you for visiting our website and considering Castle Chevrolet for your next purchase. As Chevy dealers, our job is to make your time here a hassle free, yet fun car-buying experience! We understand a car purchase is one of the biggest investments one can make, so we work closely with our Addison, Lombard, and Villa Park customers to make sure we have a vehicle that best suits their needs. Start with our convenient online Chevy inventory. Looking for something more specific? Let us help!!!
We are proud to be a family owned business for the past 30 years. For that reason we have a greater understanding of our customers, who count on our localized Villa Park Chevy knowledge. Being able to watch the market change has led us to incorporate the newest technology and attitude to get to the next level. For that reason, Illinois has voted us the states #1 internet sales team! We know your time is valuable. You are sure to receive a quick response to any questions or concerns you might have.
We are here to assist you in every way! Not only do we offer a great atmosphere for Chevy shopping, here at Castle, we strive to be number one in customer service, going above and beyond the initial purchase with the Castle Difference. Whether you are searching for your first new Chevrolet or your third pre-owned car, we assure you that your experience here will be a pleasant and effective one! Need to service your Chevy? Our trusted and certified advisors can answer any questions or concerns you might have, and offer you advice on what needs to be done. If you’re looking for parts, our parts department who will make sure you have everything you need keep your Chevy running smoothly. No question is too small and every request is important to us, so please contact us if you have any unmet Chevy needs. We welcome all Addison, Villa Park and Lombard Chevy drivers to our dealership!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that’s right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 691 reviews
March 16, 2017
"Easy Peasy" The Castle Team, especially Joe Genna (Sales Manager) and Alex Gomez (Sales Consultant), were extremely helpful and knowledgeable. They identified and The Castle Team, especially Joe Genna (Sales Manager) and Alex Gomez (Sales Consultant), were extremely helpful and knowledgeable. They identified and produced vehicles of my interest and informed me of their incentives. Also, they went beyond other dealerships to identify additional saving making my decision easy. The leasing process, which included the Finance Team, was organized and completed in a timely manner. I highly recommend future car buyers to pay a visit to Castle Chevrolet North and have a positive experience. More
by Satisfied Customer
Employees Worked With
Joe Genna, Alex Gomez
March 15, 2017
My Best New Car Purchase in 40 Years I traveled some distance to Castle Chevrolet North in Elk Grive Village to purchase my new 2017 Chevrolet Impala Premier after being treated well on t I traveled some distance to Castle Chevrolet North in Elk Grive Village to purchase my new 2017 Chevrolet Impala Premier after being treated well on the phone by dealership sales manager Ed Finn. Mr. Finn treated me with respect and worked with me to demonstrate that my new car buying experience would be straight-forward with no games. Ed Finn, and eventually another sales manager. Joe Genna were completely honest with me about my new car purchase and trade-in. They both impressed me with their candor and follow-through. Our salesperson was Damian Dus and he was most professional, courteous and helpful during the delivery process. Raul Quesada, the finance department manager was equally as professional, courteous and willing to answer our questions in an honest and sincere fashion. He never pressured us or attempted to sell us unneeded products or services. We did purchase an extended warranty based on his presentation about same. Lastly, I would like to thank Brennan in internet sales, Mike Rodriguez, the General Manager of sales and Olivia in the Castle Business Development Center for their efforts to earn my business and prove to me that the "Castle Difference" is not just a catchy slogan, but a real work business philosophy that puts the customer experience first and makes purchasing a car from Castle Chevrolet North the enjoyable experience it should be. All three of these individuals are great ambassadors for the Castle Dealership Network. This was, hands down, our best new car purchase experience in 40 years and some 20 new car/truck purchases. Thank you Castle Chevrolet North for making buy a car a good experience and treating us like valued customers in the process. Castle Chevrolet North has earned our trust, appreciation and future Chevrolet vehicle purchase loyalty. Job well done by all involved in the process! Sincerely, John and Kelly Dahlberg More
by JKD2017CHEVIMPALA
Employees Worked With
Other Employees :
Mike Rodriguez, Brennan, Olivia, Joe Genna Jr., Ray Quesada
March 12, 2017
2016 Traverse purchase Everyone at Castle did an awesome job, very satisfied with the purchase so far. Car buying is always a stressful process and the team at Castle made i Everyone at Castle did an awesome job, very satisfied with the purchase so far. Car buying is always a stressful process and the team at Castle made it a bit More manageable More
by Coppedalers
Employees Worked With
Brian McWherter, Brennan Shiddell, Justin (extended care sales)
March 08, 2017
xxxxxxxx! AVOID AT ALL COSTS! Last night, instead of working on homework for the final week of my current grad class, or spending time with my husband who I've barely seen in a wee Last night, instead of working on homework for the final week of my current grad class, or spending time with my husband who I've barely seen in a week, my dad went with me to look at a car I'd contacted Castle Chevy North in Elk Grove Village about extensively and scheduled for a test drive at 6:30. Ask anyone at work how excited I was today about this too-good-to-be-true Equinox!! So, I get a confirmation text of our appointment about 5 minutes before we arrive (mind you, this is from the same person, yes a real person, I'd been talking to all day, several times throughout the day, who'd confirmed the 'keys were set aside' at 3:30) and when we get there they tell us that person who I'd been taking to left for the day, and oh the car was sold at 4:30. I get the whole bait and switch xxxxxxxx, even the whole flagrancy of it all (well, I don't but that's more a what's-wrong-with-the-world- rant), but what offended me to no end was the complete lack of respect for our time and the situation from Joe and Steve, two of them most stereotypical and tactless car salesmen I've ever met in my several car buying experiences over the years. Yes, you're going to show me a 'comparable' car, but to have the audacity to be inflexible with that price and become assumptive when I tell you my budget is strict...and then you couldn't even find that car in your tiny little lot! The final straw was your last minute snap-back at my dad, a retired salesman who could make a bible thumper sell their soul to the devil. You don't sass Tomcat. It was a complete joke of a car buying experience and if this is how they've built their business, then so be warned. It's a shame if people accept this as the norm, and I hope to finally believe in the power of social media if it deters even one person from considering doing business with them. More
by Wilder1210
Employees Worked With
Joe Genna Jr., Steve Hoch
March 03, 2017
Wonderful Service Really impressed with the professional people they have employed at this dealership. They were very quick to figure out what was wrong with my car and Really impressed with the professional people they have employed at this dealership. They were very quick to figure out what was wrong with my car and even quicker to fix it correctly! More
by carlady
Employees Worked With
Greg
March 01, 2017
Turmoil turned into Triumph I was first presented with a vehicle and then negotiated a price. But then that vehicle was pulled due to a snafu, turmoil. But then the general manag I was first presented with a vehicle and then negotiated a price. But then that vehicle was pulled due to a snafu, turmoil. But then the general manager that day wanted to making things "right" and we settled on a different vehicle at the original negotiated price, triumph! I am now a proud member of #TeamChevy! More
by Edmund J Cruz
February 26, 2017
Great experience Really happy with the service and car. They were willing to work with us all around even with my fiancé being a little difficult to work with. Damian Really happy with the service and car. They were willing to work with us all around even with my fiancé being a little difficult to work with. Damian was very helpful and patient. As well as the used car manager, and the other manager we were working with that day. We've had some bad experience with dealerships before and I cannot express how happy I was. More
by curry.dana
February 25, 2017
It took me 20 years to buy a new car, and 2 visits to do it Need service and reliability. Castle offered these requests and is within 6 miles of my residence. I appreciate the patience of my salesman, since Need service and reliability. Castle offered these requests and is within 6 miles of my residence. I appreciate the patience of my salesman, since I changed my mind a couple of times as to which vehicle I wanted to purchase. He allowed me this with no pressure. Thanks for the ride. Carol More
by carol
Employees Worked With
February 24, 2017
Best place Walked in from an online add on a car I was interested in and Alex he led me right away, no waiting no pressure. Everyone from Sales manager to financ Walked in from an online add on a car I was interested in and Alex he led me right away, no waiting no pressure. Everyone from Sales manager to financing, it was a breeze .Very professional and I will recommend anyone there. More
by Cruisin
February 24, 2017
Great Customer Service Took my car in for service for an oil change. The service consultant was very helpful, he greated me very nicely. Had a really good experience. Will b Took my car in for service for an oil change. The service consultant was very helpful, he greated me very nicely. Had a really good experience. Will be recommending this to my friends & family. More
by Misslily
Employees Worked With
