Castle Chevrolet North

professional saleman, responsive dealership great dealer! quick purchase. my sales person helped me move through this process quickly. F&I and management fantastic. Will be going back for fu great dealer! quick purchase. my sales person helped me move through this process quickly. F&I and management fantastic. Will be going back for future sales as well as service! More

Friendly team Great sales and service team. Always a pleasure to do business with. Easy online scheduling and got me in and out. Showed and replaced my cabin filter Great sales and service team. Always a pleasure to do business with. Easy online scheduling and got me in and out. Showed and replaced my cabin filter and now my cars smells better and hvac output is better. More

Wonderful Experience We recently had our 2013 malibu in for service and wandered around the showroom. I sat in a 2019 Equinox at my husband Larry's insistence and fell in We recently had our 2013 malibu in for service and wandered around the showroom. I sat in a 2019 Equinox at my husband Larry's insistence and fell in love with the much better visibility. Larry bought a 2017 Colorado from your dealership and Both Dave and Guy were extremely helpful in finding exactly what he wanted. Well we talked to Dave about the Equinox that I was interested in and found that one was available in the Villa park facility. We left our house at 10:30 in the morning and were home by 2:45 with the brand new car we wanted. Dave and Damien were super. Made us feel at home. We have purchased vehicles from your dealership before and will gladly do so in the future. We look forward to a continuing long relationship with this dealer... Many thanks Donna More

good until finance part, as I reviewed my contract at home sales man Pat O'Brien was very good, knowledgeable about vehicle I was purchasing. Polite, well spoken , not pushy. Did what he could for me to rea sales man Pat O'Brien was very good, knowledgeable about vehicle I was purchasing. Polite, well spoken , not pushy. Did what he could for me to reach my goal price. The thing is i signed off on my contract and they explained this and that verbally and visually, I just followed along. Two days later I see a charge for universal warranty of which no one offered or explained to me for a charge of 999.00. so whats a universal warranty I ask, its the GAP insurance which I stated to Sales rep I did not want nor need. My insurance offers this on my policy. The last dealer I worked with had charged me the same thing, so I knew about this GAP insurance, had to cancel it then and now I again. I felt like the finance group was trying to get over on me. Its an easy process to cancel warranty and get money back as long as you catch it!!! I would still recommend someone who knows the process about buying a car, but not someone who doesn't. just seems like its a common practice to through universal warranty on and dealer has a 50/50 chance of getting this sale. not cool. More

good experience my experience was great ! nice people to deal with . I would recommend Castle Chevrolet to my friends and family. The guys in parts where also very he my experience was great ! nice people to deal with . I would recommend Castle Chevrolet to my friends and family. The guys in parts where also very helpful. More

mechanical issues I was sold a car with a bad water pump, which is going to cost around 600.00 to repair . They did agree to give me 300.00 back , but i'm not happy abo I was sold a car with a bad water pump, which is going to cost around 600.00 to repair . They did agree to give me 300.00 back , but i'm not happy about having to get the car repaired! More

Decent customer service Great experience and pricing overall. I was pleased with my sales rep Nate who was very helpful. Car buyers do your research , inspect your vehicle to Great experience and pricing overall. I was pleased with my sales rep Nate who was very helpful. Car buyers do your research , inspect your vehicle top to bottom. I had 2 issues from 2 vehicles I purchased at Castle but they made it right. Make sure you know all your car buying info before purchasing out of state, I was unaware of having to pay taxes at once within 30 days because they don't collect those state taxes... just be informed because they might not inform you. More

A good experience. It was a pleasant experience. Thanks to Nate, George, and Eric. Everything was taken care of that needed to be. I would recommend Castle to any of It was a pleasant experience. Thanks to Nate, George, and Eric. Everything was taken care of that needed to be. I would recommend Castle to any of my friends. More

Oil change Megan called to say they had a $10 gift card offer with oil change. That was great. Dropped car off, they asked if I wanted it washed and I said yes. Megan called to say they had a $10 gift card offer with oil change. That was great. Dropped car off, they asked if I wanted it washed and I said yes. They said they would text when finished. No one texted to say it was finished and the car wasn’t washed. Disappointing More

Service experiencxe Did not purchase my 2015 Chevy Silverado @ Castle, but took it in for service. Very pleased with the experience---Mark Dunlap, Service consultant, at Did not purchase my 2015 Chevy Silverado @ Castle, but took it in for service. Very pleased with the experience---Mark Dunlap, Service consultant, attentive, knowledgeable and eager to serve. More