Castle Chevrolet North

I wouldn't even give this place one star if I could. Worst customer service and the whole service department is very rude. I Purchased my vehicle from them so I receive free loners cars a half off oil c Worst customer service and the whole service department is very rude. I Purchased my vehicle from them so I receive free loners cars a half off oil changes, or I wouldn't even bring it to them. I got an oil change about two weeks ago & I picked up my vehicle, first of all it was leaking oil in my driveway and making a load noise coming from my engine from them working on it as soon as I pulled off the lot. I called and they told me they couldn't get me in till next week. Even though they did something wrong. I brought in my vehicle and they had it for two days till they called and said it's fixed and I can pick it up. Picked it up and dropped off my loaner vehicle. Drove down the street and the same noise was happening (cooling fan staying on) so I called back and said I'm bringing it back in and I need my loaner back because it's not fixed. They told me that they would not give me loner back. 10 mins after I dropped it off! Said you need to come back tomorrow or make another appointment. This is not an easy commute for me, I work nights so not easy to get it in and live about 30 mins away. I go back in the morning and Zach the service manager told me that it's not their problem anymore and they won't try to fix it. He handed me my keys and said "take it to a Ford dealership that we are a Chevy dealership" remember I bought this vehicle from them! They will be hearing from my lawyer after I get it fixed elsewhere. Don't buy a vehicle here. Note.. I've had SOO many issues in the past with this place. This is not the first time. More

Castle Chevrolet and their outstanding staff have been a breath of fresh air to deal with after having not great experiences at another dealership where I bought my vehicle. They were always will to assist breath of fresh air to deal with after having not great experiences at another dealership where I bought my vehicle. They were always will to assist me and I’ve given them all my business ever since. I’ll continue to use Castle for all my future needs and recommend them to anyone I know, thx Castle Team! More

Fantastic service!!!! Very professional, reliable, helpful. Zach Mulso Service Manager and Megan Fortener Service Advisor are great. They are very nice, easy to talk to and very helpful. I would not helpful. Zach Mulso Service Manager and Megan Fortener Service Advisor are great. They are very nice, easy to talk to and very helpful. I would not go anywhere else ever again. Not only did they diagnose a problem with the van (no other place would), they fixed it very fast. I am very happy with the outstanding service they provided. More

I was very pleased with castle chevyrolet north professionalism and how they were couritious to customer's. Entire staff that I made interaction's with were very kind and professional. I like to me professionalism and how they were couritious to customer's. Entire staff that I made interaction's with were very kind and professional. I like to mention Julio Saucedo as being the salesman who helped me in finalizing the purchase of my vehical. Julio went above and beyond to insure the satisfaction of the customer were met and he did just that and more. First I like to give Julio Saucedo the five stars that he deserves and earned thank you very much for all your help. More

The process was quick, easy, and the staff was very helpful. We were happy with our trade in value. We look forward to our relationship with Castle Chevy. helpful. We were happy with our trade in value. We look forward to our relationship with Castle Chevy. More

Cannot say enough praise for this dealership. I have been buying from them for years. I only deal with Mike P. He is one of the finest salesperson on earth. No pressure he looks out for your interest been buying from them for years. I only deal with Mike P. He is one of the finest salesperson on earth. No pressure he looks out for your interests. He is great. From start to finish as always SMOOTH NO ISSUES NO HIDDEN COSTS EVERYTHING IS UPFRONT WITH THIS MAN. If I were to move to Fld. I would drive back just to buy from this man and Castle. The only fault he has is a Bears fan but you can't hold that against such a fine outstanding man. Don't waste your time going to other dealerships. Save the headache from buying elsewhere. Save yourself the trouble just see Mike and wear a Packer's HAT. THANKS MIKE. More

Fabian and Pat were great. Super helpful and efficient. All in all a very good experience!! All in all a very good experience!! More

The whole team was very professional and ethical, which doesn't always happen with car dealers! They were also straightforward in dealing with us. Their kindness felt genuine rather than put on to make a doesn't always happen with car dealers! They were also straightforward in dealing with us. Their kindness felt genuine rather than put on to make a sale. More

Castle Chevrolet provided the best service I’ve ever received as it relates to purchasing a car. Mike P. Is an amazing salesman and I’d recommend anyone interested in purchasing a car to visit Castle Ch received as it relates to purchasing a car. Mike P. Is an amazing salesman and I’d recommend anyone interested in purchasing a car to visit Castle Chevrolet and see Mike P. More

Went to dealership just to look, was met by Mauricio who was very professional and courteous. He answered all of our questions and was very patient. There was no pressure and we came to a deal that we wer was very professional and courteous. He answered all of our questions and was very patient. There was no pressure and we came to a deal that we were both happy with. I would highly recommend Mauricio and the Castle Chevy North Sales Team for your next vehicle purchase. It was hassle free and a calm process. Thanks Castle! Todd K More