Castle Chevrolet North
Elk Grove Village, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Vehicle was as depicted in the ad Salesman, Mike P, was straight forward and no nonsense. There was none of that, "let's talk to the manager," stuff. I was unsold the extended warranty Salesman, Mike P, was straight forward and no nonsense. There was none of that, "let's talk to the manager," stuff. I was unsold the extended warranty but with a used car I was planning on getting something anyway. More
Awesome I came in looking for a Silverado. The car salesman, John lee, that was helping me out did a great job. He knew a lot of information on the truck I wa I came in looking for a Silverado. The car salesman, John lee, that was helping me out did a great job. He knew a lot of information on the truck I wanted. More
Fairness as usual. Purchased a new Malibu. Everyone involved were caring and professional. Fabian spent a great deal of time with me to insure my experience was a positive one. I have purchased Everyone involved were caring and professional. Fabian spent a great deal of time with me to insure my experience was a positive one. I have purchased many vehicles and never had a negative one. More
Fixed problem and great customer service I made my appointment online with a loaner car. I was taken care of immediately and had my car back in time to pick kids up from school! Everything I made my appointment online with a loaner car. I was taken care of immediately and had my car back in time to pick kids up from school! Everything was checked and problem was fixed. More
megan has always been great megan has been great vs the other service tech's thar basically are there for something not sure.Of course as they say when a car salesman's lips are megan has been great vs the other service tech's thar basically are there for something not sure.Of course as they say when a car salesman's lips are moving they are lying.Was told brakes are free forever and tires are free also. Now finding out complete scam plus they charge you even extra for the oil change only reason I bought the vehicle ..I hope this is posted for all to see so they don't fall victim. As told you have to read the fine print at the bottom which of course is not out there boldly because then they would not be able to pull a scam. I would beware and satay away from this dealership. More
service About the only complaint I had about the service technicians was that they need to check plaquared in the door to see what the vehicle's air pressur About the only complaint I had about the service technicians was that they need to check plaquared in the door to see what the vehicle's air pressure is. They had to take my vehicle back in to put more air in my tires. More
Internet department is bogus Unfortunately, i was not told prices shown online were not actual offerswhen appointment was set up. Would have saved the drive and bought local other Unfortunately, i was not told prices shown online were not actual offerswhen appointment was set up. Would have saved the drive and bought local otherwise More
A Great Service Experience I was notified by phone I needed an oil change. I really appreciated the call and the help setting up a service appointment. I talked to a very nice I was notified by phone I needed an oil change. I really appreciated the call and the help setting up a service appointment. I talked to a very nice lady in the waiting area and the visit did not take long. The car was also washed. More
Great experience Im from out of state, 2 hrs, and they were willing to get me bottom line prices before I came. They text me additional pics, had 2 comparable vehicles Im from out of state, 2 hrs, and they were willing to get me bottom line prices before I came. They text me additional pics, had 2 comparable vehicles ready when I got there. And made it all quick and easy. They weren't pushy, they werent giving me sales pitches over and over. Another local dealer to them, thats all I heard over the phone. Needless to say, that dealer can keep their vehicle, even if it was the best priced. More
Helpful and patient The staff was wonderful, friendly and welcoming. I was surprised and glad to have all my questions answered without annoying anyone. They take their t The staff was wonderful, friendly and welcoming. I was surprised and glad to have all my questions answered without annoying anyone. They take their time making sure you understand and that everything is clear. It may not matter to many but to me it was so important they had a representative that spoke Spanish as my spouse’s english is not so great and I didnt have to be translating the whole ordeal. Great service! More