Castle Chevrolet North

⭐ 1 Star ⚠️ WARNING: This review is about Castle Collision Center, NOT Castle Chevrolet — but they share the same building and name, and that’s exactly the problem. I brought my car to Castle Col Collision Center, NOT Castle Chevrolet — but they share the same building and name, and that’s exactly the problem. I brought my car to Castle Collision Center in Elk Grove Village after an accident in August 2024, assuming it was part of Castle Chevrolet because of the shared location and branding. Turns out, they are not affiliated at all, and I only learned this after months of frustrating delays and mismanagement. The repair job should have been simple: a rear door, trim, paintwork, and a damaged wheel — which was fully paid for by my insurance. Instead, it took nearly a year to complete. The manager at the collision center, Pat, consistently failed to return calls or emails, canceled scheduled appointments last-minute (even after I took time off work), and gave excuse after excuse about parts being delayed, unavailable, or “coming tomorrow.” I had to escalate through GM corporate to get any response at all. The car was eventually returned filthy, with trim installed on a dirty surface, the interior full of dust, and the damaged wheel still not replaced. Only after endless follow-up — and 9 months of stalling — was the job finally completed. If you're considering bringing your vehicle in for collision work thinking this is part of the Chevy dealership — don’t. Castle Collision Center operates independently and delivers shockingly poor service with no accountability. I have no issue with Castle Chevrolet itself, but customers deserve to know that the body shop using the same name and building is a completely separate operation, and not one I’d ever recommend. More

Twenty five years excellent sales and service and communication from all departments. (Steve, customer always coming in after working all night.) Outstanding competency w their teams all department communication from all departments. (Steve, customer always coming in after working all night.) Outstanding competency w their teams all departments. More

Fast service and free car wash was very nice tech was very friendly and took care of my coupons I had for oil and tire rotation very friendly and took care of my coupons I had for oil and tire rotation More

Mike P was an extremely attention to detail salesman. He made the buying experience very easy. His attention to detail with a minor matter post sale was really appreciated. Ed the finance guy was also ve He made the buying experience very easy. His attention to detail with a minor matter post sale was really appreciated. Ed the finance guy was also very professional and helpful in the financing of the purchase. I would definitely consider another automobile purchase from Mike and Ed at Castle Chevrolet in Elk Grove Village IL. More

Guy McMillan has for many years been the best sales representative in the business. As always his knowledge of the automobile business is unmatched. PS. He is also a fine man. You’ll always be in good representative in the business. As always his knowledge of the automobile business is unmatched. PS. He is also a fine man. You’ll always be in good hands with Guy as your sales representative. More

Called and talked to a woman on the web sales side said both cars would be at the dealership. They weren’t so the sales manager and salesman made up for it. It was pleasant to deal with people who knew wha both cars would be at the dealership. They weren’t so the sales manager and salesman made up for it. It was pleasant to deal with people who knew what they were doing! Great experience and great people I would recommend this dealer in Elk Grove to anyone. More

I have purchase truck on April 12 2025 Sales guys were really helpful and knowledgeable but here positive impression ends. Finance manager first tried to sell me extended warranty. When I refused he got really helpful and knowledgeable but here positive impression ends. Finance manager first tried to sell me extended warranty. When I refused he got upset and still didn't give up and kept trying and not taking no for answer. In some point I have asked how much was extended warranty. Finance manger: "twenty eight. ninety five" it was confusing for me so I asked: "three thousand?" He: "No! twenty eight ninety five" I asked again: "so three thousand?" He: "No! twenty eight ninety five" here I asked him to show me on screen since the way he read number was confusing, I looked on screen and it was $2895. Why would you read that number as twenty eight ninety five? especially if twice I asked if it is three thousand? you know it is confusing. He could read that number as two thousand eight hundred ninety five dollars or as twenty eight hundred ninety five dollars, at least he could do that after he saw I'm confused about price but no he had to keep reading this the same way so it could be confused that is only $28.95 (twenty eight ninety five) This is how first chance of deception was created. When this failed, we start signing papers and here he sneak in gap insurance forms. HE NEVER ASKED ME IF I WANT $1200 GAP INSURANCE simple just among bunch of another forms added that. And I just kept signing that not suspecting you can go that low and try to trick me by giving me forms of insurance (5 of them, 4 were complementary $0 and just 1 for $1200). On printed retail installment contract my signature is very small, unnatural, hardly recognizable, taking less than 5% of signing box space, it was signed on tablet when he enlarge signing box so I could NOT see that contract and notice that $1200 was added. The same day at home I went through printed paper work and I realized about that. I called him, unfortunately it was already 15 minutes after dealership closing. I called him early morning Monday and told him that insurance company didn't even receive paper work yet( I called insurance company 8am Monday) so that is good time to stop that, he said he would cancel, but he didn't. I canceled it 2 days later. During my short visit in his office he told me he owns 11 rental units, first he gained my respect I looked at him as hard working man in retiring age who gained all that wealth by hard work. Now I know how he gained that. Unfortunately just right now I read his reviews and I know he has done that before. You have 11 rental inits, you are in retiring age and you still need to do that :) apparently old habits die hard. Right now I'm waiting for refund in case of having problem with that I will have my attorney involved. More

Went in for service on my C7 Corvette. Brian and Andy are very detailed oriented and took great care of me and my vette! Brian and Andy are very detailed oriented and took great care of me and my vette! More

Trust on buying and servicing. Always take my car to dealership as their mechanics are very good. Always take my car to dealership as their mechanics are very good. More

This Dealership is "Top notch" in every way. All of the Staff always has your best interest at heart. I am 💯% satisfied each and every time I bring one of my vehicles in for Service! Keep up All of the Staff always has your best interest at heart. I am 💯% satisfied each and every time I bring one of my vehicles in for Service! Keep up the great & professional work! More