Castle Autoplex McHenry - Service Center

Treated with courtsey Shane is a very well informed employee.Treated us better than any other.Was not pushy as to what needs to be done at that visit and the next time we c Shane is a very well informed employee.Treated us better than any other.Was not pushy as to what needs to be done at that visit and the next time we come More

JR Arnold is the best! Whatever JR makes, it's not enough! Give him a raise! JR has a great way with people and understands what it takes to satisfy customers. Whatever JR makes, it's not enough! Give him a raise! JR has a great way with people and understands what it takes to satisfy customers. More

Fast, effective and satisfying Had a warranty part to be replaced. Went in and explained it to him and was out the door with a rental in 15 minutes. And had my car back within one d Had a warranty part to be replaced. Went in and explained it to him and was out the door with a rental in 15 minutes. And had my car back within one day. It was truly a stress-free and amazing experience. More

Excellent Service Joe Scanlan was very kind and professional. Treated me with respect and humor. Explained to me everything that was happening with my car. Thank you Joe Scanlan was very kind and professional. Treated me with respect and humor. Explained to me everything that was happening with my car. Thank you Joe! More

Great personal service. J.R. runs a good ship! The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her... More

Always friendly staff and atmosphere I know I will always get straight answers and opinions as well as options. I like to roam around and "pre-shop" for my next vehicle without being houn I know I will always get straight answers and opinions as well as options. I like to roam around and "pre-shop" for my next vehicle without being hounded. More

Friendly professional Service Nice to pull in to dealership and not get hounded for repairs you don’t need. These guys are friendly, professional and efficient. Definitely will ret Nice to pull in to dealership and not get hounded for repairs you don’t need. These guys are friendly, professional and efficient. Definitely will return. More

Great service all around i will recommend to others!!! Brian houswprth and Matt Garcia did a great job keeping me updated they are so friendly service all around i will recommend to others!!! Brian houswprth and Matt Garcia did a great job keeping me updated they are so friendly More

very professional and put my mind at ease .. the fast service and to keep me informed while in the waiting room was just exceptional. your service TEAM does work together. Gary that is just one the fast service and to keep me informed while in the waiting room was just exceptional. your service TEAM does work together. Gary that is just one of the reasons I purchased my Equinox from you. More

Needed new tires I called Chris Scholar letting him know I was ready to purchase new tires as we had discussed earlier this year and the time frame. Chris ordered the I called Chris Scholar letting him know I was ready to purchase new tires as we had discussed earlier this year and the time frame. Chris ordered the tires, let me know they were in and scheduled me for a service visit right away. As always, Chris has truly exceptional customer service skills More