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376 Reviews of Castle Autoplex McHenry - Service Center
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February 06, 2019
Car seat They keep saying for 3 months to replace seats now they say no . Can’t even get number of the owner . I’m a disable army vet don’t need this . Thanks They keep saying for 3 months to replace seats now they say no . Can’t even get number of the owner . I’m a disable army vet don’t need this . Thanks for my service then fix my car More
by Car seat
Employees Worked With
Doug kiscellus
February 02, 2019
Very helpful and professional Great overall service very professional and courteous. Took time to see to my needs. Very knowledgeable and informative. Gave us plenty of info to mak Great overall service very professional and courteous. Took time to see to my needs. Very knowledgeable and informative. Gave us plenty of info to make an informed decision. More
by Dale
January 25, 2019
Very good I had a 11am appointment and I was on my way by 11:45! Everyone was courteous and I enjoyed the fresh donuts! Thank you, Sharon Thompson I had a 11am appointment and I was on my way by 11:45! Everyone was courteous and I enjoyed the fresh donuts! Thank you, Sharon Thompson More
by Envision
January 15, 2019
Great as always Always the best price when buying a car and great service after the sale. This is our second car from Gary Lang and we are very pleased. Always the best price when buying a car and great service after the sale. This is our second car from Gary Lang and we are very pleased. More
by kirk2323
Employees Worked With
January 14, 2019
Treated with courtsey Shane is a very well informed employee.Treated us better than any other.Was not pushy as to what needs to be done at that visit and the next time we c Shane is a very well informed employee.Treated us better than any other.Was not pushy as to what needs to be done at that visit and the next time we come More
by gonzo58
Employees Worked With
SHANE RYDER
January 04, 2019
JR Arnold is the best! Whatever JR makes, it's not enough! Give him a raise! JR has a great way with people and understands what it takes to satisfy customers. Whatever JR makes, it's not enough! Give him a raise! JR has a great way with people and understands what it takes to satisfy customers. More
by bozo2go
December 24, 2018
Fast, effective and satisfying Had a warranty part to be replaced. Went in and explained it to him and was out the door with a rental in 15 minutes. And had my car back within one d Had a warranty part to be replaced. Went in and explained it to him and was out the door with a rental in 15 minutes. And had my car back within one day. It was truly a stress-free and amazing experience. More
by Dano
December 04, 2018
Excellent Service Joe Scanlan was very kind and professional. Treated me with respect and humor. Explained to me everything that was happening with my car. Thank you Joe Scanlan was very kind and professional. Treated me with respect and humor. Explained to me everything that was happening with my car. Thank you Joe! More
by buick#2
Employees Worked With
Joseph Scanlan
December 01, 2018
Great personal service. J.R. runs a good ship! The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her... More
by tactac20
Employees Worked With
November 20, 2018
Always friendly staff and atmosphere I know I will always get straight answers and opinions as well as options. I like to roam around and "pre-shop" for my next vehicle without being houn I know I will always get straight answers and opinions as well as options. I like to roam around and "pre-shop" for my next vehicle without being hounded. More
by Mikey
