Castle Autoplex McHenry - Service Center

Great service Brought our car, a Chevy Equinox, in for it's first oil change and tire rotation. We were greeted by Shane Ryder, he explained what they would be doin Brought our car, a Chevy Equinox, in for it's first oil change and tire rotation. We were greeted by Shane Ryder, he explained what they would be doing, had us seated in the waiting area; the car was finished before it was promised, washed and ready to go. Shane made sure we had the information update on the service, he was excellent. More

Chris in service Excellent service and employees. Great coffee. Scheduling is accommodating to my work schedule. Length of time to complete service has been very good. Excellent service and employees. Great coffee. Scheduling is accommodating to my work schedule. Length of time to complete service has been very good. Thanks for the donuts More

Fast, courteous service. As normal my service at Gary Lang was fast and courteous. People there are friendly and helpful. Always a pleasure to go to the Service Dept. As normal my service at Gary Lang was fast and courteous. People there are friendly and helpful. Always a pleasure to go to the Service Dept. More

Fleet car Everyone from the service desk to the cashier was exceptional. Communication was more than I have had at other dealerships. I believe that the service Everyone from the service desk to the cashier was exceptional. Communication was more than I have had at other dealerships. I believe that the service guy's name was Joe, but I could be wrong. He called me to update me on what was going on with my car and when my car was going to be completed (since GM is on strike). The technicians, also, looked over the car to make sure I didn't need anything else. They replaced all four tires as they needed to be replaced and changed my car's oil. Since this is a company car, I didn't have to pay for anything so, to me, they went above and beyond. Really happy with the service. One thing is that I did ask for a Corvette as a loaner car for the duration of the service. I was denied - for obvious reasons. I'm not mad.. just disappointed. Other than that, great service and customer service! More

Service Personnel Joseph Ortegal was very helpful during my process of service. It took no time at all to have my car serviced, which is always a plus, so I can get on Joseph Ortegal was very helpful during my process of service. It took no time at all to have my car serviced, which is always a plus, so I can get on with my day off! More

GMC Warranty service Professional, courteous, knowledgeable personnel made our service visit a breeze. We've been customers of Gary Lang since 2003, and their service depa Professional, courteous, knowledgeable personnel made our service visit a breeze. We've been customers of Gary Lang since 2003, and their service department is never disappointing. To buy a car or service under warranty, they're truly the best in McHenry County. More

Exceptional service I am always welcomed at Gary Lang. You have great employees. Your advisers are very helpful and respectful. I am very happy I chose Gary Lang to pu I am always welcomed at Gary Lang. You have great employees. Your advisers are very helpful and respectful. I am very happy I chose Gary Lang to purchase my GMC. More

Professionalism Shane had a phone when I came, Joe took the helm and got us settled in. Professionalism at its BEST. Shane and Joe RULED AS A TEAM@ Shane had a phone when I came, Joe took the helm and got us settled in. Professionalism at its BEST. Shane and Joe RULED AS A TEAM@ More

Unethical Services, Avoid at all Costs Gary Lang had my truck for 2 weeks to make 4 repairs. After getting it back, there was no changes. I called onstar and chevy connection team to verify Gary Lang had my truck for 2 weeks to make 4 repairs. After getting it back, there was no changes. I called onstar and chevy connection team to verify that the updates they charged me for were completed. They both scanned the truck and told me that the work i paid for was not completed. Gary Lang service is unethical and should be avoided at all costs. My truck is unsafe to drive and has yet to be fixed. Maybe once the warranty is up they will be able to fix the problems... More