Castle Autoplex McHenry - Service Center

I have given the ratings that I did because these people make you feel welcome and go the extra mile to make sure the job is done correctly and there are no suprise's to ruin my day.I recently called Mike a make you feel welcome and go the extra mile to make sure the job is done correctly and there are no suprise's to ruin my day.I recently called Mike as my wifes heater would not blow air.It was a very cold day and I know these people had to be busy.I fully expected that we would have to leave the suburban there to be repaired.Mike drove the truck back to the mechanic"s area and in less than 30 minutes it was done and my wife was on her way. I bought a new chevy 2500 H.D.truck from Gary Lang.I like the truck very much,but it was one of those vehicles that just had squeeks and rattles that would come and go.There was nothing major wrong with the truck, but it was driving me crazy.I felt like a fool bringing it in,but I was always made to feel welcome and they where determind to get it fixed.Mike would write it up and Matt would tear into it.They both went together and test drove it.Long story short I don't have any sqeeks or rattles. The whole system works great and I wrote Gary Lang a short note telling him how happy I was.I don't know if he ever received it but his staff deserve a pat on the back.Would I recommend them? Yes you bet and I did send a friend in and he bought a truck from them. More

The Service and Sales team at Gary Lang is the "Best of the Best". JR, Chris, Adam, Mike, Jeff, Nancy, Joe, Tony, Dixie and the girls in casher area that I deal with. Always friendly and respectful of a of the Best". JR, Chris, Adam, Mike, Jeff, Nancy, Joe, Tony, Dixie and the girls in casher area that I deal with. Always friendly and respectful of all. I consider them my extended family. I spend more time at Gary Lang then most, reason? because of the treatment I receive while I am there. No pressure, no stress, no attitudes, just people who are professionals at what they do and are the best at what they do. Gary has the easiest ownership job in the world with this staff, honestly. Gary--please do not change a thing. Sign them all to long term contracts. I have bought 10 cars from G.L. in the past 5 years and will never buy or service a car from anyone outside the G.L. family, period!! Keith Dallmann More

I have been going to JR Arnold in service at Gary Lang for over 5+ years now and I highly recommend him and the Gary Lang Service department to anyone requiring service. They have consistently taken care for over 5+ years now and I highly recommend him and the Gary Lang Service department to anyone requiring service. They have consistently taken care of any service requirements in a quick and professional manner. JR just makes it easy. More

We are new to Illinois and needed a car. My husband is a big fan of Kia's so we visited Gary Lang and worked with Jeff Lang to buy a Kia Sorento. Being from Upstate New York we were very impressed with the big fan of Kia's so we visited Gary Lang and worked with Jeff Lang to buy a Kia Sorento. Being from Upstate New York we were very impressed with the way Jeff Lang took care of us. He and Kia made us feel like 'family'. We left Kia with a real good feeling. Since we had bought the Kia Sorento we have taken it in for Service and have always worked with Chris Scholer who is very knowledgable and friendly and always gives us a straight answer when needed. We had trouble with the passenger airbag; so our dealings with Gary Lang Kia surpassed our expectations when a person has "car troubles". We would buy a Kia from them again when we are in the market to do so. More

We've bought our last two vehicles from Gary Lang,a Suburban and a Yukon Denali XL because of the great price we recieved from this dealership. We keep coming back and will continue to buy our new veh Suburban and a Yukon Denali XL because of the great price we recieved from this dealership. We keep coming back and will continue to buy our new vehicles there because of the great service we get from the service department, specifically Mike LoCascio. Mike's a true professional that has taken care of us for the last five years. We look forward to working with Mike well into the future.....Thanks Mike! Just try and find a better service department.... More

I always specifically ask for J.R. Arnold - even for simple oil changes. He seems to remember me and gives me great service. We bought a used Hyundai from Gary Lang and he treats us just like we bough simple oil changes. He seems to remember me and gives me great service. We bought a used Hyundai from Gary Lang and he treats us just like we bought a GM product. We previously bought a Yukon XL from Gary Lang and had the same great service from J.R. More

JR is the best service department representative I have ever had the pleasure of dealing with at any dealership. I have bought three cars from Gary Lang and would recommend the dealership as well as JR to ever had the pleasure of dealing with at any dealership. I have bought three cars from Gary Lang and would recommend the dealership as well as JR to anyone who asks. JR has always went above and beyond what I have expected of him in the service department. JR is a great asset for the Gary Lang Auto Group! More

I have been a customer of Gary Lang Auto Group for many years. I have leased and purchased a number of vehicles from the dealership over the years. The sales personnel listen to my wants and needs when years. I have leased and purchased a number of vehicles from the dealership over the years. The sales personnel listen to my wants and needs when it comes to getting a new vehicle. They take my wants and needs into consideration when showing or recommending vehicles to me. The service department personnel are always professional and curteous. Repairs or maintenance are always done in a timely manner. I have and will continue to recommend Gary Lang Auto Group for sales and service. More

I purchased a 2011 Kia Soul Sport from Gary Lang that my salesman, Sergio Rivera searched his network to find me the exact model I wanted. My entire experience with the purchase of my Kia was amazing. I salesman, Sergio Rivera searched his network to find me the exact model I wanted. My entire experience with the purchase of my Kia was amazing. I regard Sergio as my friend after my experience, he is truly professional while maintaining his caring and politeness. On the morning of April 9th, my car was making terrible sounds and would not run, that was the worst feeling in the world, I only had 3900 miles on it. I called Kia Roadside Assistence and had it towed to the Gary Lang Dealership. From the time the Service Department opened at 6:30 in the morning they were in constant communication with me, my Service Consultant was Tom Gorr, Tom informed me that the Oil Pump failed causing a Rod Bearing to shear, etc. The result was a Blown Engine. Oh no, my brand new car. Tom told me the only remedy for the problem was a new engine, within two hours Tom informed me he had located a new engine in Los Angeles and already had it ordered. Tom kept in constent contact with me every step of the repair. Within one week's time I had my brand new car back and beter than ever. That is pretty darn impressive! The Gary Lang Team earned my business, but even more they've gained my respect. Thank You. More

The service department at Gary Lang dealership were very helpful, friendly, and knowledgeable. They greated me promptly. A porter gave me a ride to work and picked me up after work at the time I requested. helpful, friendly, and knowledgeable. They greated me promptly. A porter gave me a ride to work and picked me up after work at the time I requested. My car was ready and waiting when I returned to the dealer. I feel the service team does a great job, making sure my G8 Pontiac is taking care of properly. Sincerely, Wanda Johnson More