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Castle Autoplex McHenry - Service Center

McHenry, IL

3.1
373 Reviews

373 Reviews of Castle Autoplex McHenry - Service Center

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January 31, 2013

I was a drive-in and they checked the car and told me how long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience More

by Edward Gallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Loresch
January 26, 2012

I have been using their service department for years and they have never failed to deliver. Warranty work was done quickly and without hassle. Paid repairs have been done on time for exactly what they quote More

by krj.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Mike and Dan
July 15, 2011

I took a transmission problem that Biggers Mitsubishi in Elgin could not or did not want to fix. I explained the service history and problems experienced to Service manager Adam Loresch. He had his techni More

by sanduchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Loresch & Mechanic Danny
June 14, 2011

Chris delivered the best service experience I have ever had at any dealership min my 40 years of driving. I appeared without an appointment and gave him a difficult engine valve problem and a need to have More

by jawline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scoler
April 29, 2011

I have purchased 3 vehicles from Gary Lang since 2005--my siter and brother-in-law have been dealing with them for quite a while. I like everything about the dealership from the sales personnal to all the o More

by susancharlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lang and various service department consultants, Jeff Lang
April 29, 2011

I have been coming to Gary Lang since the purchase of my 2002 Pontiac Grand Prix GTP and have been working with J R Arnold for nearly that long. J R always goes out of his way to make sure his customer is More

by dmccormick99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J R Arnold
April 27, 2011

I have given the ratings that I did because these people make you feel welcome and go the extra mile to make sure the job is done correctly and there are no suprise's to ruin my day.I recently called Mike a More

by mike scim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike LoCascio, Matt Johnson, Nancy
April 26, 2011

The Service and Sales team at Gary Lang is the "Best of the Best". JR, Chris, Adam, Mike, Jeff, Nancy, Joe, Tony, Dixie and the girls in casher area that I deal with. Always friendly and respectful of a More

by coindork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR and team
April 26, 2011

I have been going to JR Arnold in service at Gary Lang for over 5+ years now and I highly recommend him and the Gary Lang Service department to anyone requiring service. They have consistently taken care More

by jeffgorden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Arnold
April 26, 2011

We are new to Illinois and needed a car. My husband is a big fan of Kia's so we visited Gary Lang and worked with Jeff Lang to buy a Kia Sorento. Being from Upstate New York we were very impressed with the More

by jl01082000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lang and Chris Scholer, Jeff Lang