Castle Autoplex McHenry - Service Center

It was an extremely happy expierence I brought in my 2005 Aveo for an oil change and left with a lot more. The staff were extremely helpful, very professional, had a wealth of knowled I brought in my 2005 Aveo for an oil change and left with a lot more. The staff were extremely helpful, very professional, had a wealth of knowledge and willing to provide answers and explain questions I had regarding a future automobile purchase. While waiting for the service to be completed, they took the time provide pros and cons regarding my questions and provided additional areas I did not even think about. In effect they provided the knowledge for me to be able to conclude which car to purchase in the future-- a KIA. T J Collins and Jamie Edwards (Service Dept) should be given a pat on their backs and promoted to salesmen. It was an extremely happy expierence with the service and additional information I received. Ben Gondek More

Final fixed Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under warranty. Replaced timing chains in 2 days fixed and running great More

On a snowy Saturday, at 11:30 am, my wife and I had an emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loa emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loaner to proceed. On Monday, by phone, Don retrieved our service contract from our glove box, contacted the provider, arranged for us to pay only a deductable, and met us with a clean, repaired vehicle. Great service, great loaner, and Gary Lang personally called us when the repair was finished on Tuesday. Our thanks to everyone we met at Gary Lang Auto Group! More

Jeff Simonelli always goes above and beyond for me! He's the main reason I keep coming back.I also appreciate Mike the mechanic who does an exceptional job on my vehicle. The overall experience is gre He's the main reason I keep coming back.I also appreciate Mike the mechanic who does an exceptional job on my vehicle. The overall experience is great and the other employees are also very friendly and welcoming. THANK YOU More

My passenger side window on my 2013 Chevy Cruze appeared to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but were unable to explain why all the glass was on the OUTSIDE of the car, if the window had been smashed from the outside. I called Gary Lang and spoke with Adam. We discussed my having the vehicle towed to their service department that evening. Unfortunately, this was not an option for us. Adam then advised me to take as many photos as I could, remove the shattered glass and bring the car in the next morning and he would plead my case with his superior. I did so just that and as it turns out there was no pleading, photos or police report necessary. Even though what happened is something that "just doesn't happen" Gary Lang Chevrolet stepped up and immediately stated they would replace the window at no charge to me. The glass had to be ordered and probably wouldn't be in until the following Monday. They were going to put plastic on the window for me until the repair could be done. Adam then advised me that he felt that was unsafe and may not protect the car from the elements and found me a loaner. Gary Lang Chevrolet went over and above what they had to do. They are professional, polite, and their customer service is over the top. I will NEVER purchase a vehicle from another store other than GARY LANG CHEVROLET and neither will my son. Thank you so much Adam, J.R., and Gary Lang Chevrolet for backing your product and turning a very unfortunate event into a tolerable one. You guys ROCK! More

This is the best place to get your Subaru repaired in Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. The service managers and head-of-service are extremely helpful and accommodating around your schedule. And the van driver, Bill, is able to “get you home and back”, SAFELY, over the worst snow-and-ice covered roads in McHenry county, if your car is kept overnight Keeping in mind, that, you get what you pay for, the price is right too. We highly recommend them. More

I was a drive-in and they checked the car and told me how long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience ok. More