Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
373 Reviews of Castle Autoplex McHenry - Service Center
Sort by
December 09, 2014
Battery will need jump every so often Was able to get it worked on in a timely frame and diagnosed the problem. Was kept up to date on status of troubleshooting etc Was able to get it worked on in a timely frame and diagnosed the problem. Was kept up to date on status of troubleshooting etc More
by JACKBOULDEN3
Employees Worked With
Adam Loresch
December 09, 2014
That Personal Touch We have been dealing with Gary Lang well over twenty years with the purchase of at least eight trucks and cars. Purchases and vehicle services have a We have been dealing with Gary Lang well over twenty years with the purchase of at least eight trucks and cars. Purchases and vehicle services have always met our needs. One is made to feel as part of a family of people working together for the best experience in comfort, operation, service, and certainly, price of a Gary Lang vehicle. We appreciate their courtesies to us with every visit. More
by tactac20
Employees Worked With
Other Employees :
Doug Bober, Tony Feucht, Dale Cado , Chris Scholer
September 05, 2014
Recent dealer warranty repair We recently had to have a warranty repair done on our 2012 KIA Sorento. The service department was very professional and kept us informed of thier pro We recently had to have a warranty repair done on our 2012 KIA Sorento. The service department was very professional and kept us informed of thier progress . We were offered a loaner to use with the car was in for repair. Since the day we purchased our car from Jeff Lang they have always treated us well . I live locally so I spent my money locally at Gary Lang KIA . My car was returned to me washed and running perfect. More
by Volckfam
Employees Worked With
Adam Loresch
September 03, 2014
It was an extremely happy expierence I brought in my 2005 Aveo for an oil change and left with a lot more. The staff were extremely helpful, very professional, had a wealth of knowled I brought in my 2005 Aveo for an oil change and left with a lot more. The staff were extremely helpful, very professional, had a wealth of knowledge and willing to provide answers and explain questions I had regarding a future automobile purchase. While waiting for the service to be completed, they took the time provide pros and cons regarding my questions and provided additional areas I did not even think about. In effect they provided the knowledge for me to be able to conclude which car to purchase in the future-- a KIA. T J Collins and Jamie Edwards (Service Dept) should be given a pat on their backs and promoted to salesmen. It was an extremely happy expierence with the service and additional information I received. Ben Gondek More
by intltaxman
Employees Worked With
T J Collins, Jamie Edwards
July 07, 2014
Final fixed Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under warranty. Replaced timing chains in 2 days fixed and running great More
by J566
Employees Worked With
Other Employees :
Nancy Butler, Dale Cado , Chris Scholer , Tom Gorr, Adam Loresch
July 07, 2014
I will never go back I took my car in with a check engine light on and before I had them check it, I scanned the code myself and figured out it was the oxygen sensor. The I took my car in with a check engine light on and before I had them check it, I scanned the code myself and figured out it was the oxygen sensor. They told me it needed a new cat. converter with only 27000 miles on my car. I told them I don't think it was the cat but whatever. I drop the car off to get fixed and a few hours later I get a call and they tell me its not the cat. converter put it might be an oxygen sensor(oh really? I already new this lol) now its too late to finish the job on a Saturday and I would have to leave it over the weekend. They told me they had their best guy working on my car LOL. They fixed the car but when I got it back I had a lot of scuffs/scratches on the drivers door that I had to buff out, Not happy. This is not the only time I had trouble with this dealer, I had a lot of trouble with my wife's car, They had to do a head gasket job twice to get it right. I don't have a lot of faith in these guys that they know what they are doing. More
by timj66
Employees Worked With
Dale Cado
February 19, 2014
On a snowy Saturday, at 11:30 am, my wife and I had an emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loa emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loaner to proceed. On Monday, by phone, Don retrieved our service contract from our glove box, contacted the provider, arranged for us to pay only a deductable, and met us with a clean, repaired vehicle. Great service, great loaner, and Gary Lang personally called us when the repair was finished on Tuesday. Our thanks to everyone we met at Gary Lang Auto Group! More
by ROBERTMKOCH
January 11, 2014
Jeff Simonelli always goes above and beyond for me! He's the main reason I keep coming back.I also appreciate Mike the mechanic who does an exceptional job on my vehicle. The overall experience is gre He's the main reason I keep coming back.I also appreciate Mike the mechanic who does an exceptional job on my vehicle. The overall experience is great and the other employees are also very friendly and welcoming. THANK YOU More
by chilax4
Employees Worked With
Jeff Simonelli
June 21, 2013
My passenger side window on my 2013 Chevy Cruze appeared to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but were unable to explain why all the glass was on the OUTSIDE of the car, if the window had been smashed from the outside. I called Gary Lang and spoke with Adam. We discussed my having the vehicle towed to their service department that evening. Unfortunately, this was not an option for us. Adam then advised me to take as many photos as I could, remove the shattered glass and bring the car in the next morning and he would plead my case with his superior. I did so just that and as it turns out there was no pleading, photos or police report necessary. Even though what happened is something that "just doesn't happen" Gary Lang Chevrolet stepped up and immediately stated they would replace the window at no charge to me. The glass had to be ordered and probably wouldn't be in until the following Monday. They were going to put plastic on the window for me until the repair could be done. Adam then advised me that he felt that was unsafe and may not protect the car from the elements and found me a loaner. Gary Lang Chevrolet went over and above what they had to do. They are professional, polite, and their customer service is over the top. I will NEVER purchase a vehicle from another store other than GARY LANG CHEVROLET and neither will my son. Thank you so much Adam, J.R., and Gary Lang Chevrolet for backing your product and turning a very unfortunate event into a tolerable one. You guys ROCK! More
by lauraathome
February 19, 2013
This is the best place to get your Subaru repaired in Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. The service managers and head-of-service are extremely helpful and accommodating around your schedule. And the van driver, Bill, is able to “get you home and back”, SAFELY, over the worst snow-and-ice covered roads in McHenry county, if your car is kept overnight Keeping in mind, that, you get what you pay for, the price is right too. We highly recommend them. More
by TZxTio21i
Employees Worked With
RJ Arnold, Bill, Adam
