Castle Autoplex McHenry - Service Center

Great service department Whenever I need to have my car serviced, I deal with Jeff Simonelli. He is one of Gary Lang's greatest assets. Jeff tells me exactly what I need for Whenever I need to have my car serviced, I deal with Jeff Simonelli. He is one of Gary Lang's greatest assets. Jeff tells me exactly what I need for my car and does not hard sell, which is appreciated. He is the reason I keep coming back to Gary Lang. More

Oil change/tire rotation Very helpful employees, everyone was friendly and honest. We have been coming to this dealership for years and have always appreciated the quality of Very helpful employees, everyone was friendly and honest. We have been coming to this dealership for years and have always appreciated the quality of the employees. More

Renewed Confidence in Gary Lang Gary Lang is the only Mitsubishi dealer in the area - and I'd prefer to take my car there since that is the brand, but service at GL has been so frust Gary Lang is the only Mitsubishi dealer in the area - and I'd prefer to take my car there since that is the brand, but service at GL has been so frustrating. Calling to make an appointment would have my call bouncing back for over 30 mins since no one would answer in service so I'd just hang up and get so frustrated I'd take my car elsewhere. The last basic oil change I went in for had me there for nearly 2 HOURS - so again I'd just take my car elsewhere out of frustration. With the recall I had no choice so I made the call ...and service answered right away & I was able to make the appointment almost immediately! My factory paperwork said the work would take an hour and a half so I made ride arrangements thinking it would take all day (since the oil change takes so long) BUT to my surprise I was called an hour later! The service in-person is always so nice and I love that they always wash my car - it was the turnover time that killed my experience in the past and failure to make an appointment to begin with. After this great experience I will put Gary Lang back at the top of my list for car care. More

Good experience Aaron grassel was very friendly and helpful. He gave me a good deal on my tire. I will definitely come back for my next oil change. Aaron grassel was very friendly and helpful. He gave me a good deal on my tire. I will definitely come back for my next oil change. More

As Always. We've been coming to Gary Lang since 06. As always, Chris and JR made this visit. Chris kept me up to date on my car and let me know when it was ready We've been coming to Gary Lang since 06. As always, Chris and JR made this visit. Chris kept me up to date on my car and let me know when it was ready. I appreciate the fact that Gary Lang cares about building relationships with customers. More

Exccellent Service I have been using Lang for service on my 2010 Cadillac since I mover to Illinois 2 years ago and have been very pleased I met Chris Scholer on my fi I have been using Lang for service on my 2010 Cadillac since I mover to Illinois 2 years ago and have been very pleased I met Chris Scholer on my first visit. He takes great care of me when I come in for service. More

Great Service Every time I come to Gary Lang I get great, friendly service. They usually recognize me and the wait time has been fair and minimal. Would love it if Every time I come to Gary Lang I get great, friendly service. They usually recognize me and the wait time has been fair and minimal. Would love it if you set my clock back to what it was when I came in (analog). Maybe take a picture with phone to remember? Last time was great! More

Chris Scholer Chris worked my car into his service schedule on a very busy day. He is always straightforward and gets my vehicles service done in a very timely fas Chris worked my car into his service schedule on a very busy day. He is always straightforward and gets my vehicles service done in a very timely fashion.. More

buyer beware Purchased new car from them at a reasonable price but, learned they don't stand behind the product when there are problems. Had 2 bad experiences Purchased new car from them at a reasonable price but, learned they don't stand behind the product when there are problems. Had 2 bad experiences with their inability to trouble shoot basic mechanical problems. Even worse, their delay tactics & phony excuses were as bad as their refusal to take responsibility. Following months of delays, they told me there aren't any problems with the car (as if it were my imagination ?? ) Remember, this was a new car purchase that had a full warrantee, and not a used car !! Typically when you run into problems of this nature, you climb the managerial latter to get things resolved. Don't waste your time because they play the same game. AND, after they've frustrated you to the point of saying ' you'll never buy another car with them ', the response from the manager was: ' Well, we don't want you to come back.... There you have it. Cant make this stuff up and wouldn't post it if it weren't true. Do yourself a favor and go elsewhere, even if it means a couple extra bucks. More

Battery will need jump every so often Was able to get it worked on in a timely frame and diagnosed the problem. Was kept up to date on status of troubleshooting etc Was able to get it worked on in a timely frame and diagnosed the problem. Was kept up to date on status of troubleshooting etc More