Castle Autoplex McHenry - Service Center

Excellent friendly service Aaron Grassel was very friendly and personable. I called him up for an appointment to replace a headlight that had failed after two month. His first Aaron Grassel was very friendly and personable. I called him up for an appointment to replace a headlight that had failed after two month. His first reply was "I am sorry to hear that, bring the car in and we will fix it for you. I was very glad to know that your dealership stands behind its work. Aaron was very polite and made me feel like he cared. While I was waiting nearby I also heard him give the same great service to another customer. My appointment was at 7:30am on 4-21-15. The job was completed promptly and even the mechanic greeted me while passing me in the hallway: WOW!!! not many place today treat customers like that. I will definitely be back again. More

First time I brought my car in Just moved to Crystal Lake from Chicago and brought my Forester in for the 30,000 mile inspection. Aaron (service manager) took care of me. Was very Just moved to Crystal Lake from Chicago and brought my Forester in for the 30,000 mile inspection. Aaron (service manager) took care of me. Was very nice and seemed to understand what was needed. Got a loaner which was very helpful. Seems like they did a good job with everything. I did think the price was higher than the dealer I had in Chicago....surprised me with how much it was. More

Unexpected outstanding experience Bought my new Subaru at another dealership far away (from son-in-law). Discovered slow leak in tire & called Aaron at Gary Lang. Though they were very Bought my new Subaru at another dealership far away (from son-in-law). Discovered slow leak in tire & called Aaron at Gary Lang. Though they were very busy he took the car, removed the nail, patched the tire & had it washed all at no charge in 30 minutes. He was friendly & knowledgeable even though they were swamped! I look forward to having all my service there! More

Always very helpful Chris took care of all my needs. He has never failed to make sure that the job is done quickly, and most importantly, done right the first time. Both Chris took care of all my needs. He has never failed to make sure that the job is done quickly, and most importantly, done right the first time. Both of our cars came from Gary Lang and we wouldn't think of going anywhere else. More

Clean, friendly Clean, nice, friendly, helped me with my Bluetooth. Anything computer related is challenging for me. However, I would like my car to be towel dried. Clean, nice, friendly, helped me with my Bluetooth. Anything computer related is challenging for me. However, I would like my car to be towel dried. More

Always pleasurable and quick. Just came in for an oil change. Chris is always polite and friendly and the service is very efficient. A very well organized operation you have! Just came in for an oil change. Chris is always polite and friendly and the service is very efficient. A very well organized operation you have! More

Very helpful Free car wash is a nice benefit. Free safety check is important to me. Usually don't have to wait too long for service to begin. Free car wash is a nice benefit. Free safety check is important to me. Usually don't have to wait too long for service to begin. More

Awesome service We love coming to Gary Lang we are treated like royalty and Aaron and Kyle are the best people to work with. They are honest and dependable we give th We love coming to Gary Lang we are treated like royalty and Aaron and Kyle are the best people to work with. They are honest and dependable we give them both 10's...... More

ExcellentExperience When it was discovered my GPS would need to be replaced, I was immediately given a loaner car. I was kept up to date on expected completion time/date When it was discovered my GPS would need to be replaced, I was immediately given a loaner car. I was kept up to date on expected completion time/date and was notified prior to that time that the work was finished. All is well. More

Excellent Very happy with service and friendliness of staff! I recommend this dealership to all of my family and friends. Tony makes us feel like we are alway Very happy with service and friendliness of staff! I recommend this dealership to all of my family and friends. Tony makes us feel like we are always getting the best deal! More