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Castle Autoplex McHenry - Service Center

McHenry, IL

3.2
372 Reviews

372 Reviews of Castle Autoplex McHenry - Service Center

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June 17, 2015

Routine maintenance As always, service was quick. Dale is friendly and provides excellent service. We purchased our car at this dealership and have been very satisfied b More

by MonGol
Recommend Dealer
Yes
Employees Worked With
Dale Cado
Jun 18, 2015 -

Castle Chevrolet GMC McHenry responded

Thanks for taking the time to post this review - we greatly appreciate it.

June 16, 2015

Always 100% satisfied with my service there!! The entire service department is very friendly and tries their very best every time. I have never been unsatisfied with my service there and have alw More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Simonelli, Nancy Butler, Dale Cado , Chris Scholer
Jun 18, 2015 -

Castle Chevrolet GMC McHenry responded

Thanks for the perfect score - Our entire team looks forward to assisting you again.

June 10, 2015

Good, quick service I was 10 minutes late for my 9:30 am appointment, but this was no problem. My car was immediately taken in for service w/o any wait. Mentioned I had More

by 128purplesenior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
Jun 18, 2015 -

Castle Chevrolet GMC McHenry responded

Glad we could help get you in and out with a smile! Thanks Again! Gary Lang

June 05, 2015

Friendly service Everyone was happy to help out and even though there was a slight mistake with the bill they were great about fixing it and making sure everything was More

by Cteuber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Loresch
Jul 03, 2015 -

Castle Chevrolet GMC McHenry responded

Oops! Did we under-charge? Thanks for the kind words and we do apologize for the error. We greatly appreciate the kind feedback.

May 28, 2015

Service Hah oil change, lube and wash. As usual, service was prompt and friendly. Chris always is courteous and friendly. Keep up the good work! Could tak More

by Chevy loyal cusomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Scholer
Jun 18, 2015 -

Castle Chevrolet GMC McHenry responded

Chris and his team of technicians appreciate the feedback and look forward to taking care of your vehicle again!

May 20, 2015

Repairs Had a intermittent noise in the front wheel. Mechanic checked it out. Could not get it to make the noise. Picked up the car and a few days later it wa More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Edwards, and Dan the mechanic
May 21, 2015 -

Castle Chevrolet GMC McHenry responded

Thanks for bringing it back. Sometimes we need a second chance! JR Arnold Service Director

May 20, 2015

RECALL Positive Gary Lang, Chris Scholer, always turns the experience positive! A Chevy Cruze Recall, turned positive when an un expected oil leak was discovered in t More

by ted2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
May 21, 2015 -

Castle Chevrolet GMC McHenry responded

We're proud to have Chris on our Team - Gary Lang

May 11, 2015

Virgin Oil Change First service ever on my new 2015 Subaru Legacy. Delighted with service and facility and personnel.. Expected Saturday morning to be hectic but it w More

by Legacy Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
May 21, 2015 -

Castle Chevrolet GMC McHenry responded

Thanks for the terrific rating we truly appreciate it! Jody Schutte General Manager

May 21, 2015 -

Castle Chevrolet GMC McHenry responded

Thanks for the terrific rating we truly appreciate it! Jody Schutte General Manager

May 03, 2015

friendly and great service It doesn't matter what my car needs and when I bring it in the service writers always make sure my car and myself are taken care of. More

by mlmckim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
May 09, 2015 -

Castle Chevrolet GMC McHenry responded

We always appreciate the feedback!

April 29, 2015

Excellent service Service personnel found a break in my fuel system and fixed it, long run this saved me a lot of money. My car is now 4 years old and no longer covere More

by mikelake7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
May 09, 2015 -

Castle Chevrolet GMC McHenry responded

Thanks for taking time from your schedule to provide us this feedback - Team Gary Lang is here for you!

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