Castle Autoplex McHenry - Service Center

Exceptional Customer Service From start to finish Jamie went above and beyond, he was professional and made me feel like I was the most important person there. GREAT! From start to finish Jamie went above and beyond, he was professional and made me feel like I was the most important person there. GREAT! More

Kia Soul 2012 maintainence I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. More

Service review of GMAC. Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e done. More

60,000 mile maintenance As usual, Dale takes great care of my needs and was quick to get me a loaner car when the service was going to take longer than expected. I appreciat As usual, Dale takes great care of my needs and was quick to get me a loaner car when the service was going to take longer than expected. I appreciate the service and it is the reason I keep coming back. More

oil change the service did a great job and willing do in the last min, the price is fair.. will come back with the A/C problems and dont know why does not work.. the service did a great job and willing do in the last min, the price is fair.. will come back with the A/C problems and dont know why does not work... More

Recommended Service calls have been very good so far. Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the d Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the dealership and based on that, I would have given the dealership 5 stars. The reason for 4 stars only, was that there were no salespersons available or even around last Friday, July 3, when I wanted to ask some questions. Usually if I am looking around I don't want to be bothered by sales people but this time I was looking for someone, several times, and it was like a ghost town at the dealership in the showroom. More

Service As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return More

maintenance and repair Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be d Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be done and who was doing it. You are very personable and enjoyable to deal with. More

Yukon Denali Service As usual, just the best service ever. I've got an early production 2015 Yukon Denali and there is always an update or two needed on a new model. You As usual, just the best service ever. I've got an early production 2015 Yukon Denali and there is always an update or two needed on a new model. You couldn't ask for a better team making the updates!! More