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373 Reviews of Castle Autoplex McHenry - Service Center
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September 06, 2015
Efficient, helpful and caring I brought our 2012 Kia Sedona in for service because we heard a grinding noise when turning left. We also mentioned that the power lock on one of the I brought our 2012 Kia Sedona in for service because we heard a grinding noise when turning left. We also mentioned that the power lock on one of the doors wasn't working. T.J. got us in on schedule, got us a loaner vehicle for rhe day, and called by 2:30 to let us know that everything was taken care of and we were ready to go. It was a great piece of mind to know that everything was fixed. When we picked it up, the service team was gone for the day, but the cashier was extremely helpful and kind. We are glad we purchased our Kia from Gary Lang, and we will be coming back for service and for our next vehicle purchase. Thank you for taking care of us. John Crystal Lake, IL More
by JK
September 03, 2015
Great Service, however Gary Lang Auto has an excellent service department. The guys are great and they are a pleasure to do business with. However, I have three suggestions: Gary Lang Auto has an excellent service department. The guys are great and they are a pleasure to do business with. However, I have three suggestions: 1. The voicemail recording in Service is abrasive; 2. Although I understand that Gary Lang Auto is either following instructions from Chevy OR they are trying to provide good customer service, the frequent calls are too much. 3. I have received several calls to bring my car(s) in to address a recall, either the day the car was in to address the recall or within 2 days after. I would suggest that whoever is making the call, take a moment to check the system before the call. Calling after the work is done makes Gary Lang Auto look disorganized. More
by Baragas
August 28, 2015
A first rate operation! Dale Cado was very helpful, good sense of humor.; He was right on target with my needs and i think it was one of the better experiences I have had in Dale Cado was very helpful, good sense of humor.; He was right on target with my needs and i think it was one of the better experiences I have had in my nearly 80 years at dealerships. More
by bonzi
August 28, 2015
Fast as possible! I told Thomas Gorr when I brought my car in that I had an appointment and needed to be sure that I would have sufficient time to get there. I was hav I told Thomas Gorr when I brought my car in that I had an appointment and needed to be sure that I would have sufficient time to get there. I was having a recall taken care of and a front lplate bracket installed. He assured me it would be done quickly and I was out of there faster than I thought possible! Thank you, Thank you, More
by *39
Employees Worked With
Tom Gorr, Adam Loresch
August 28, 2015
The best service manager and parts guy around Chris at Gary Lang is the best Service Manager. He always keeps me up to date on what is going on with my car. He also greets you like an old friend Chris at Gary Lang is the best Service Manager. He always keeps me up to date on what is going on with my car. He also greets you like an old friend. I love that. If you need parts call Brian in the parts department, he is as honest as they come. I will only take my vehicle to Gary Lang, my SUV is 12 years old and they keep it going. Thanks guys. More
by Fabat60
August 27, 2015
Just a $ to these people I'm not much in the games. That is unless it has to do with bags, basketball or baseball even football. When you play games with me pertaining to my I'm not much in the games. That is unless it has to do with bags, basketball or baseball even football. When you play games with me pertaining to my vehicle or finances that's a problem. Telling me my labor rate is one thing, I call you out on it and then you switch the labor and raise the price of the part, that's another problem. Then I find out the problem was never fixed. You say you'll take care of it. You take care of it by not charging me for another diagnostic fee? I'm sorry, but she should've never charge me in the first place for that second diagnostic since you never diagnosed it correctly the first time. It's common sense guys. One plus one does not equal two with you guys for some reason on occasion. Then when I ask you to confirm with me that you're sure your second diagnostic will fix the problem, you tell me you're not sure but are happy to charged me over $1000 to try to figure it out? Who do you think I am? Who do you think you are? You're supposed to be professional and your kind response was far from it. You didn't do anybody a favor. More
by Leafygreentree
August 22, 2015
Very friendly Took my car in for oil change .. Great job very professional the guy who took care of me was just awesome .plus they gave it a wash . Good deal Took my car in for oil change .. Great job very professional the guy who took care of me was just awesome .plus they gave it a wash . Good deal More
by Black pony
August 16, 2015
As Always, a Good Experience This dealership makes sure that the customer is always respected, especially women. The waiting area is clean and inviting, and the work is done in a This dealership makes sure that the customer is always respected, especially women. The waiting area is clean and inviting, and the work is done in a very timely manner. More
by Otherpoe
August 15, 2015
service center I recently took my car in for repairs. Everyone was very helpful. The service manager was pleasant and had a good sense of humor. When I took my car i I recently took my car in for repairs. Everyone was very helpful. The service manager was pleasant and had a good sense of humor. When I took my car in they were able to look at it right away. They had my car back to me by the next day. I was very happy with the service I received. More
by hopeful
August 14, 2015
Service Visit I brought my '09 Pontiac Vibe in for an oil change and two recalls. I had an appointment, they took me early. They let me know how long the reca I brought my '09 Pontiac Vibe in for an oil change and two recalls. I had an appointment, they took me early. They let me know how long the recall issues would take to resolve, and were exactly right. The cost was what I was quoted online. The waiting area has two TV's, free coffee and vending. Couldn't be more pleased. Didn't know a dealer in the area worked like this. Also, they are active in the community by donating vehicles to fire departments and hosting a multi-chamber event each summer. More
by marcfeld
