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372 Reviews of Castle Autoplex McHenry - Service Center
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June 06, 2021
Was charged over 1000 for breaks on my 2016 impala. Only to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I w to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I will never go there again.,Gary Lang ripped me off More
by allo1977
May 19, 2021
Jared and everyone at Gary Lang made this an absolute painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. More
by brittnoel1
Employees Worked With
Nick Ludford, Jared Fitzsimons
April 21, 2021
Everytime i go in for the Auto Butler its always disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out my number plates were crumpled. Screw caps gone. They don't care at all. I just literally fixed the plates and my effort to.make the vehicle look good is gone!!! Service advisor wasn't that accommodating. Wish he was more pleasant and friendly. This i got after waiting for 2 and a half hours. More
by chicagoblues
Employees Worked With
February 28, 2021
I love Gary Lang dealership, everyone is great, Eric was very helpful and that's why I returned to buy another car there. I would recommend them to anyone very helpful and that's why I returned to buy another car there. I would recommend them to anyone More
by Pjahnke10004
December 12, 2020
I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to address the issue. Because my truck is a CPO and under warranty, Gary Lang was willing to perform the work on my truck at no cost to me, which I would expect. Long story short, the work performed on my truck doesn't seem to have cured the problematic transmission. Despite the transmission being completely rebuilt, it shifts poorly, shudders, and clunks at varying speeds and in various gears. That's complaint number one. Complaint number two is: we are living in a pandemic yet half the staff is wearing masks and half the staff is not. What's up with that? Gary Lang talks about contactless this and contactless that, but half of your employees still walk around without masks. So what does that tell the other customers about how Gary Lang keeps their word? I grew up coming to this dealership where my family has purchased several cars and trucks over the past two decades, but I'm not so sure I'd want to buy a vehicle here again. The lower quality work and moderately poor customer service just don't seem commensurate with the level of success that this dealership seems to have. More
by John.Smetter
Employees Worked With
March 10, 2020
Great people, great service, great place to work! Gary Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! More
by Sbengtso
Employees Worked With
Other Employees :
Ryan Miller, Rick Dimond, Mike Fullmer, Jeff Lang, and Andrew Weitzner , Joe Dicks, Luis Serrano, Levi Megerdi, Ricardo Espinosa, Jake Lee, Zak Eichmann, Carlos Landaverde
February 01, 2020
emotionally crushed bought a used car from gary lang and within the first month discovered the car was burning oil, call ed to ask what options I had and was told I could bought a used car from gary lang and within the first month discovered the car was burning oil, call ed to ask what options I had and was told I could bring the car back and pick another car and roll the loan into that one( could not afford that option), turns out the car needs engine work, the mechanic said there was no way the dealership was not aware of the issue and it was very easy to troubleshoot, now simply want to get the work done and get it repaired since I will be making payment for the next few years and they can not be bothered to call me back, I just want to fix my car, why is this being made difficult More
by burned by another dealership
Employees Worked With
do not know the names, keep getting forwarded to an "advisors" voice mail
December 21, 2019
I always feel like a princess when I go to Gary Lang for service to my GMC TERRAIN. The scheduled service is done quickly and thoroughly and suggestions are made for future Service to keep my vehicle in service to my GMC TERRAIN. The scheduled service is done quickly and thoroughly and suggestions are made for future Service to keep my vehicle in tip top condition. They make sure I am comfortable and happy when I leave. Thank you a million More
by Susan.keener
Employees Worked With
Joe ortegla
