373 Reviews of Castle Autoplex McHenry - Service Center
Dave, Brian, Steve and all of the guys in the imports service department are amazing. Incredibly friendly, efficient, and EXTREMELY knowledgeable! First time in for service on my Kia and I'll DEFINITELY service department are amazing. Incredibly friendly, efficient, and EXTREMELY knowledgeable! First time in for service on my Kia and I'll DEFINITELY be back again! Thanks guys! More
Was charged over 1000 for breaks on my 2016 impala. Only to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I w to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I will never go there again.,Gary Lang ripped me off More
Jared and everyone at Gary Lang made this an absolute painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. More
Everytime i go in for the Auto Butler its always disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out my number plates were crumpled. Screw caps gone. They don't care at all. I just literally fixed the plates and my effort to.make the vehicle look good is gone!!! Service advisor wasn't that accommodating. Wish he was more pleasant and friendly. This i got after waiting for 2 and a half hours. More
I love Gary Lang dealership, everyone is great, Eric was very helpful and that's why I returned to buy another car there. I would recommend them to anyone very helpful and that's why I returned to buy another car there. I would recommend them to anyone More
I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to address the issue. Because my truck is a CPO and under warranty, Gary Lang was willing to perform the work on my truck at no cost to me, which I would expect. Long story short, the work performed on my truck doesn't seem to have cured the problematic transmission. Despite the transmission being completely rebuilt, it shifts poorly, shudders, and clunks at varying speeds and in various gears. That's complaint number one. Complaint number two is: we are living in a pandemic yet half the staff is wearing masks and half the staff is not. What's up with that? Gary Lang talks about contactless this and contactless that, but half of your employees still walk around without masks. So what does that tell the other customers about how Gary Lang keeps their word? I grew up coming to this dealership where my family has purchased several cars and trucks over the past two decades, but I'm not so sure I'd want to buy a vehicle here again. The lower quality work and moderately poor customer service just don't seem commensurate with the level of success that this dealership seems to have. More
Great people, great service, great place to work! Gary Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! More
emotionally crushed bought a used car from gary lang and within the first month discovered the car was burning oil, call ed to ask what options I had and was told I could bought a used car from gary lang and within the first month discovered the car was burning oil, call ed to ask what options I had and was told I could bring the car back and pick another car and roll the loan into that one( could not afford that option), turns out the car needs engine work, the mechanic said there was no way the dealership was not aware of the issue and it was very easy to troubleshoot, now simply want to get the work done and get it repaired since I will be making payment for the next few years and they can not be bothered to call me back, I just want to fix my car, why is this being made difficult More