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Castle Autoplex McHenry - Service Center

McHenry, IL

3.1
373 Reviews

373 Reviews of Castle Autoplex McHenry - Service Center

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September 02, 2021

Dave, Brian, Steve and all of the guys in the imports service department are amazing. Incredibly friendly, efficient, and EXTREMELY knowledgeable! First time in for service on my Kia and I'll DEFINITELY More

by SRiggs1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang for the maintenance of your vehicle. We very much appreciate it and look forward to assisting you in the future!

August 11, 2021

Shane was very informative about the vehicle that my husband and I bought. My family has bought 3 vehicles from him and we are very pleased More

by Crazydozen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Rigsby
Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for your review and the repeat business. We truly appreciate you putting your trust in Gary Lang Auto Group.

June 06, 2021

Was charged over 1000 for breaks on my 2016 impala. Only to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I w More

by allo1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JR Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Jun 21, 2021 -

Castle Chevrolet GMC McHenry responded

Allo19977, We are sorry that you will not be returning to our service department. Our Certified technicians guarantee their work and it is always backed by the factory warranty.

May 19, 2021

Jared and everyone at Gary Lang made this an absolute painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. More

by brittnoel1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ludford, Jared Fitzsimons
May 20, 2021 -

Castle Chevrolet GMC McHenry responded

You are most welcome and thank you for you choosing Gary Lang Auto Group for your vehicle purchase. We truly appreciate your business!

April 21, 2021

Everytime i go in for the Auto Butler its always disappointing. They are not thorough with it. Still very dirty, Dashboards very dusty, rubber mats was soaking wet. And when I got home, I found out More

by chicagoblues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JR Arnold
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2021 -

Castle Chevrolet GMC McHenry responded

Chicago blues, please contact me about your experience. Mike Fullmer

February 28, 2021

I love Gary Lang dealership, everyone is great, Eric was very helpful and that's why I returned to buy another car there. I would recommend them to anyone More

by Pjahnke10004
Customer Service
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Loredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

And we love you too! Thank you for choosing Gary Lang Auto Group and welcome to our family! If you need any further Auto assistance, please let us know! Otherwise, we hope you love your new ride!

December 12, 2020

I purchased my truck here in the Fall of 2019 and had a smooth buying process. However, I found the truck having transmission issues early on so I worked directly with the service department this year to a More

by John.Smetter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JR Arnold
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2020

I got my car fixed here, but was missing some paperwork on it. Joe was amazing and went the extra mile to help me out! More

by Sara
Recommend Dealer
Yes
Employees Worked With
Joseph Collins
Jul 22, 2020 -

Castle Chevrolet GMC McHenry responded

Thank you so much for your 5 star review Sara! We very much appreciate you looking to Gary Lang for your automotive needs and will let Joe know of your review!

March 10, 2020

Great people, great service, great place to work! Gary Lang will always have a place in my heart as well as the wonderful employees! They made my time working at Gary Lang that much more amazing! More

by Sbengtso
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Paslawsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Miller, Rick Dimond, Mike Fullmer, Jeff Lang, and Andrew Weitzner , Joe Dicks, Luis Serrano, Levi Megerdi, Ricardo Espinosa, Jake Lee, Zak Eichmann, Carlos Landaverde
February 01, 2020

emotionally crushed bought a used car from gary lang and within the first month discovered the car was burning oil, call ed to ask what options I had and was told I could More

by burned by another dealership
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
do not know the names, keep getting forwarded to an "advisors" voice mail
Feb 19, 2020 -

Castle Chevrolet GMC McHenry responded

Hi, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. However, we do not have your name or contact info to look into this further. Please call Wendy at the number below. Thank you! Gary Lang Auto Group Team 815-385-2100 x 140