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373 Reviews of Castle Autoplex McHenry - Service Center
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January 01, 2016
Great place to do business All of the folks at Gary Lang do an awesome job. I go specifically because of the service department and that they take care of you. All of the folks at Gary Lang do an awesome job. I go specifically because of the service department and that they take care of you. More
by kac721
January 01, 2016
Helpful and thorough service The service department is helpful and goes beyond expectations. They found an issue that we weren't even aware of. Love that they took the time to ch The service department is helpful and goes beyond expectations. They found an issue that we weren't even aware of. Love that they took the time to check the whole vehicle out. More
by Mccann82
December 25, 2015
bed cover purchase and installation Brought my truck in for the scheduled installation of a bed cover. The technician could not locate the purchased bed cover. When Nancy found out abo Brought my truck in for the scheduled installation of a bed cover. The technician could not locate the purchased bed cover. When Nancy found out about the problem she decided it would not be proper to make me reschedule. At that time Nancy made the necessary steps to get me a bed cover that would fit my needs. Because of her professinal decisions i was able to leave that day a satisfied customer. More
by happybuyer
Employees Worked With
Nancy Butler
December 22, 2015
Car repair I have own my vehicle 16 months, always anytime I called in for an appointment it was quick fast in a hurry in and out at a very reasonable time..… At I have own my vehicle 16 months, always anytime I called in for an appointment it was quick fast in a hurry in and out at a very reasonable time..… At Gary lane the take care of business. More
by Happyware.
Employees Worked With
Service I am not sure, could you look up that person according to my service date.
December 15, 2015
Oil change I drove into the import service bays, and was met by a service writer at a Kia desk right in the lane. I found out that no appointment is needed an I drove into the import service bays, and was met by a service writer at a Kia desk right in the lane. I found out that no appointment is needed any longer for an oil change on a Kia. I gave him the car, and went to the waiting area where they provide free wifi. I watched some videos on my tablet while I waited for the oil change and wash to be done. I would much rather come here for an oil change than using one of the specialized garages that used to do all my changes. Service was quick, and I know they are taking care to put the right products and volume into my car. More
by Bill
Employees Worked With
I don't remember his name. Didn't know there would be a quiz later. Whoever was working the desk Monday 12/14/15,about 1:00pm
December 07, 2015
Great service department We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The o We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The other dealer-- endless runaround and frustration! Gary Lang fixed it right the first time! Great personnel and timely service! Brian was excellent to work with! More
by Tompee
Employees Worked With
Brian Housworth
December 03, 2015
Very Satisfied Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody More
by Powerstroker619
Employees Worked With
Aaron Grassel , Tom Gorr
December 01, 2015
Always great service I usually try to get there early, every time I have there has been little or no wait. Everyone is very friendly and service is done promptly. I usually try to get there early, every time I have there has been little or no wait. Everyone is very friendly and service is done promptly. More
by Kia owner
Employees Worked With
November 28, 2015
Over and above expectations My 2010 Subaru needed to have the clear top coat reapplied after extensive hail damage required it to be repainted. Nancy Butler couldn't have been mo My 2010 Subaru needed to have the clear top coat reapplied after extensive hail damage required it to be repainted. Nancy Butler couldn't have been more helpful. I was truly grateful for her knowledge of this situation. My vehicle looks new again. Thank you Nancy. You're the best. More
by fran
Employees Worked With
Nancy Butler
November 05, 2015
Another Home Run! The folks at Gary Lang continue to 'Hit It Out of the Park'. My wife and I were out shopping and I phoned for a service appointment. Come right over The folks at Gary Lang continue to 'Hit It Out of the Park'. My wife and I were out shopping and I phoned for a service appointment. Come right over we'll fit you in was the reply. As always, Brian and JR bent over backwards to over satisfy and promptly complete the 5 required tasks. We were on our way in 75 minuets. My wife couldn't believe the great service and I have become a customer for life because it's always like that! More
by imlucky
Employees Worked With
