Castle Autoplex McHenry - Service Center

Helpful and thorough service The service department is helpful and goes beyond expectations. They found an issue that we weren't even aware of. Love that they took the time to ch The service department is helpful and goes beyond expectations. They found an issue that we weren't even aware of. Love that they took the time to check the whole vehicle out. More

bed cover purchase and installation Brought my truck in for the scheduled installation of a bed cover. The technician could not locate the purchased bed cover. When Nancy found out abo Brought my truck in for the scheduled installation of a bed cover. The technician could not locate the purchased bed cover. When Nancy found out about the problem she decided it would not be proper to make me reschedule. At that time Nancy made the necessary steps to get me a bed cover that would fit my needs. Because of her professinal decisions i was able to leave that day a satisfied customer. More

Car repair I have own my vehicle 16 months, always anytime I called in for an appointment it was quick fast in a hurry in and out at a very reasonable time..… At I have own my vehicle 16 months, always anytime I called in for an appointment it was quick fast in a hurry in and out at a very reasonable time..… At Gary lane the take care of business. More

Oil change I drove into the import service bays, and was met by a service writer at a Kia desk right in the lane. I found out that no appointment is needed an I drove into the import service bays, and was met by a service writer at a Kia desk right in the lane. I found out that no appointment is needed any longer for an oil change on a Kia. I gave him the car, and went to the waiting area where they provide free wifi. I watched some videos on my tablet while I waited for the oil change and wash to be done. I would much rather come here for an oil change than using one of the specialized garages that used to do all my changes. Service was quick, and I know they are taking care to put the right products and volume into my car. More

Great service department We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The o We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The other dealer-- endless runaround and frustration! Gary Lang fixed it right the first time! Great personnel and timely service! Brian was excellent to work with! More

Very Satisfied Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody More

Always great service I usually try to get there early, every time I have there has been little or no wait. Everyone is very friendly and service is done promptly. I usually try to get there early, every time I have there has been little or no wait. Everyone is very friendly and service is done promptly. More

Over and above expectations My 2010 Subaru needed to have the clear top coat reapplied after extensive hail damage required it to be repainted. Nancy Butler couldn't have been mo My 2010 Subaru needed to have the clear top coat reapplied after extensive hail damage required it to be repainted. Nancy Butler couldn't have been more helpful. I was truly grateful for her knowledge of this situation. My vehicle looks new again. Thank you Nancy. You're the best. More

Another Home Run! The folks at Gary Lang continue to 'Hit It Out of the Park'. My wife and I were out shopping and I phoned for a service appointment. Come right over The folks at Gary Lang continue to 'Hit It Out of the Park'. My wife and I were out shopping and I phoned for a service appointment. Come right over we'll fit you in was the reply. As always, Brian and JR bent over backwards to over satisfy and promptly complete the 5 required tasks. We were on our way in 75 minuets. My wife couldn't believe the great service and I have become a customer for life because it's always like that! More

Always great service Being new to Illinois we lucked out by finding such a great dealership in Gary Lang. They are always friendly and courteous and know their stuff when Being new to Illinois we lucked out by finding such a great dealership in Gary Lang. They are always friendly and courteous and know their stuff when it comes to cars. I would highly recommend them for any future auto purchases. More