Castle Autoplex McHenry - Service Center

Oil Change I didn't know the oil could be changed so quickly. From the time Michael Garcia took my car to the time I got it back was less time then it took me to I didn't know the oil could be changed so quickly. From the time Michael Garcia took my car to the time I got it back was less time then it took me to drink a cup of coffee. Thy have a nice waiting with room with coffee and water and everyone there is so pleasant. More

Great service Mike Conway(mechanic) was a great help in making the right decisions on the repairs for my car.he was very professional and performed excellent workma Mike Conway(mechanic) was a great help in making the right decisions on the repairs for my car.he was very professional and performed excellent workmanship. Melony and Brian also were a tremendous help. More

Oil Change I came in for an oil change and a crack/leak was discovered in the oil pan. Chris Scholer quickly communicated with me, answered all of my questions a I came in for an oil change and a crack/leak was discovered in the oil pan. Chris Scholer quickly communicated with me, answered all of my questions and verified this leak was covered under the warranty. Chris even arranged for a loaner car. Everything was taken care of quickly, Thanks! More

Will continue to come back - service is exceptional. Have recommended your dealership to others. Thank you to: Matthew Garcia, in your Service Center for answering all my questions regarding my 2015 Have recommended your dealership to others. Thank you to: Matthew Garcia, in your Service Center for answering all my questions regarding my 2015 Subaru. Most helpful. More

Subaru Oil Service Excellent service this trip. I have bee critical of the last couple of oil change services. Spoke with JR after last one and glad to see he made this Excellent service this trip. I have bee critical of the last couple of oil change services. Spoke with JR after last one and glad to see he made this one right. Thanks. Service writer Matthew Garcia was professional in every way. Made sure I was pleased before I left the facility. Give him a raise. He is a keeper. More

Great service Excellent job! Very personable and knowledgeable. Took care of the problem quickly. Kept me up to date on progress. Answered all of my questions. Tha Excellent job! Very personable and knowledgeable. Took care of the problem quickly. Kept me up to date on progress. Answered all of my questions. Thank you! More

Good experience I found my experience of having my Subaru serviced to be a good one. Service Consultant Chris Scholer is a real asset to your dealership and is one o I found my experience of having my Subaru serviced to be a good one. Service Consultant Chris Scholer is a real asset to your dealership and is one of the reasons I returned to purchase another vehicle from you.. More

Service When I need to bring my Chevy Malibu in for service I always, always call Jeff Simonelli. I know that I will get the best care for my car. Jeff is k When I need to bring my Chevy Malibu in for service I always, always call Jeff Simonelli. I know that I will get the best care for my car. Jeff is knowledgeable, honest and courteous. Always a pleasure. More

i am very satisfied I am very satisfied. I had an issue with the back up camera. ,y wife called and made an appointment and I took it in. it was 7K away from the Warranty I am very satisfied. I had an issue with the back up camera. ,y wife called and made an appointment and I took it in. it was 7K away from the Warranty expiring so I thought they would say the same thing they always say,(we rebooted your system and it works great). but instead Aaron said they would have to order a part. so they took it in and said they have a new Camera they would like to install could you wait or do you need a ride to work. they gave me a ride to work the porter was very nice and they called me around 10 and told me it was all taken care of and working good. More