Castle Autoplex McHenry - Service Center

The Service Representative Was Really Great This Time Well the Service Rep this time was terrific (Brian Housworth). He was knowledgeable, attentive, and right on top of getting my car fixed to my satisfa Well the Service Rep this time was terrific (Brian Housworth). He was knowledgeable, attentive, and right on top of getting my car fixed to my satisfaction. Earlier in the week, I had my car in for a oil change, tire rotation, and a leak I had in my left rear tire. I was told that they could not find the reason for the lead but if I still noticed it bring it back and my a "second" set of eyes could find the issue with the tire. Well the issue was still there and interestingly enough, the problem was still my left rear tire. So that meant that my tires were not rotated which was one of the reasons I brought my car in. Well Brian indicated to me that it is possible that the seal on the tire which could rust might be an issue and sure enough that was the problem and it appears to be fixed now. More

Acadia service visit Great service as always! Never been disappointed. In and out extremely quickly and not trying to sell unnecessary services. Always a pleasure to visit Great service as always! Never been disappointed. In and out extremely quickly and not trying to sell unnecessary services. Always a pleasure to visit Gary Lang. More

Always a great visit! Chris Scholer always takes care of the immediate and tactical concern but is always looking out for what may be needing attention in the near future. Chris Scholer always takes care of the immediate and tactical concern but is always looking out for what may be needing attention in the near future. He always finds the best options and provides the most courteous service. If Chris isn't onsite, Dale is there and takes care of me and my family in the same manner...a great team. More

Awesome! Chris Scholer brought to my attention the last time I was in for service that my driver's door lock wasn't going all the way down. It started to stic Chris Scholer brought to my attention the last time I was in for service that my driver's door lock wasn't going all the way down. It started to stick. I had another issue I needed addressed and he jumped right on it. Thanks Chris for having my back. More

Extremely good visit Always a pleasure coming here, you guys work very quickly and efficiently. I am so happy to see Tom in the imports area now. The people that work ther Always a pleasure coming here, you guys work very quickly and efficiently. I am so happy to see Tom in the imports area now. The people that work there sum up the reason why I will always come back. More

6 month service Everyone is so Friendly that work at Gary Lang work done in a timely matter would recommend to friends and family comfortable waiting room with coffee Everyone is so Friendly that work at Gary Lang work done in a timely matter would recommend to friends and family comfortable waiting room with coffee available More

Air bag My air bag light came on 2 days prior to appointment. But when I got to service dept it was off. Service department couldn't detect a problem and sai My air bag light came on 2 days prior to appointment. But when I got to service dept it was off. Service department couldn't detect a problem and said the steering console would need to be taken apart. Apparently they didn't have time to do so, gave car back to me and said to watch for another sign. I'm worried if get in accident that air bag will not protect us. Wouldn't be safer to have it worked on then possibly getting hurt or killed. Seems they could have offered to service steering wheel for lose wires/connection then sending me home. Keeping my fingers crossed!! Thought about contact GM Cadillac about my concerns More

Top notch service The quality of customer care and service at Gary Lang never ceases to amaze me. I'm always kept well informed as far as the status of repair and proba The quality of customer care and service at Gary Lang never ceases to amaze me. I'm always kept well informed as far as the status of repair and probable cost. The facility is spotlessly clean, even on the worst of winter's days. More

Chris Scholer is the best I've been going to Chris Scholer for years now and he has never let me down, keeping me informed of work and price. I cannot say enough good things ab I've been going to Chris Scholer for years now and he has never let me down, keeping me informed of work and price. I cannot say enough good things about Chris. More

Oil Change I didn't know the oil could be changed so quickly. From the time Michael Garcia took my car to the time I got it back was less time then it took me to I didn't know the oil could be changed so quickly. From the time Michael Garcia took my car to the time I got it back was less time then it took me to drink a cup of coffee. Thy have a nice waiting with room with coffee and water and everyone there is so pleasant. More