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Castle Autoplex McHenry - Service Center

McHenry, IL

3.2
372 Reviews

372 Reviews of Castle Autoplex McHenry - Service Center

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September 06, 2016

Nancy Butler Nancy presided over installation of Package A on my newly leased CT6 in the excellent manner I have enjoyed at Gary Lang sales and service. More

by TravlrJim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Feucht, Dale Cado
Sep 09, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your review, TravlrJim! We appreciate your positive feedback on your experience with Tony and Dale. Congratulations on your new CT6! We hope you stop by and visit us again soon!

August 30, 2016

Top Notch Service Writer If it were my choice on any given day I would take Aaron Grassel as my main man at Gary Lang Subaru. His knowledge and effort go beyond when I speak w More

by squints
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Sep 06, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your feedback on your experiences with Aaron, squints! We're thankful for the opportunities you have given our team to earn your business, and we're happy to hear you have always received top notch service. Thank you for your continued patronage to our Subaru service center.

August 28, 2016

Great first time experience! I made service appt online which was quick, easy and convenient. I will continue to use Gary Lang for my vehicle service. The service advisor made my More

by elizabeth little
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer, Chris Scholer
Aug 29, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you, Elizabeth Little! We're happy to hear you had a great first time experience in our service center. Thank you for your time to leave us a positive review! We hope you visit us again.

August 27, 2016

Great Service Showed up a couple hours early for my scheduled appointment and was assisted right away. Service was done and everything is great with my Chevy Sonic More

by Venetia Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Butler
Aug 29, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your review, Venetia Jones! We appreciate the opportunity our service department had to earn your business. Thank you for your time to leave our team some positive feedback. We hope your Chevy Sonic continues to treat you well.

August 25, 2016

Transmission rebuild. I had my car in for the 100,000 mile service, as it was just about to turn over 100K. I had complained in the past about a vibration in the trans. The More

by rgates7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Scholer
Aug 25, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you, Roger! Thank you for sharing your positive service experience with Chris. We're happy our team was able to get your transmission issues taken care of for you and that you left happy with a car running great. We hope your car continues to treat you well. Visit our team any time for any of your automotive needs!

August 22, 2016

service call to Gary Lang Automotive I was assisted by Dale Cado. He went far above and beyond expectations to make the service call to Gary Lang automotive perfect .He did everything pos More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Cado, Dale Cado
Aug 25, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you, Jim! We appreciate your time to share your positive experience in our service center with Dale Cado. Thank you for giving our team the opportunity to earn your business and provide you with a fast and efficient visit.

August 20, 2016

Service Center Technician were very courteous Greg Schrecengost was very courteous. He called me to give me an update on my car and the estimated completion time. He informed of what the issue w More

by Coleen Johnson
Recommend Dealer
Yes
Employees Worked With
Greg Schrecengost
Aug 25, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you, Coleen! We appreciate your review on your experience with Greg in our service center. We're happy you felt informed, satisfied, and enjoyed your courteous service. Thank you for giving our team the opportunities to earn your business. We hope you visit us again!

August 16, 2016

Excellent Service I brought my car info 30,000 mile service, Arron was helpful in answering my questions. He even helped me setup my phone, something I have had trouble More

by Larry LaForest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arron Glassner
Aug 23, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your feedback, Larry! We appreciate your time to share your experience in our service department with Aaron Grassel. We're happy that all of your questions were answered and you were able to set your phone up. Thank you for giving us the opportunity to earn your business. We hope you visit us again soon!

August 16, 2016

New whipper Our visit was to just get a new windshield whipper, it was handled very fast and efficiently. Very pleased with the minor experience. No complaints. More

by Sharron Adelmund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Butler
Aug 23, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your review, Sharron! We appreciate your time to share your positive service experience with Nancy Butler. We hope you visit us again for any of your automotive needs, big or small.

August 11, 2016

Service representative Greg Schrecengost I took my new car in twice for minor repairs/issues. Each time Greg took care of it & me very quickly and professionally.l highly recommend Greg Schre More

by Ellen39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schrecengost
Aug 12, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your great feedback, Ellen39! We appreciate your continued loyalty and patronage over the last 30 years. Thank you for giving our team your trust in all of your service and repairs. We look forward to more visits with you in the future.

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