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373 Reviews of Castle Autoplex McHenry - Service Center
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October 07, 2016
Best Serviice Ever When I came into service I was welcomed by Brian Housworth and J.R. with professionalism and a smile. He explained everything to me completely and I w When I came into service I was welcomed by Brian Housworth and J.R. with professionalism and a smile. He explained everything to me completely and I will recommend all of my friend and family to him. More
by Skiing123
October 04, 2016
Amazing Repaired my vehicle in a timely manner. Great customer service! I will be a customer for many years to come and I will recommend the dealership to oth Repaired my vehicle in a timely manner. Great customer service! I will be a customer for many years to come and I will recommend the dealership to others. I couldn't be more pleased. Thank you. More
by Maxwell3
Employees Worked With
Greg Schrecengost
October 03, 2016
Excellant Service from Chris S. I wanted to take the time to thank Chris S. for my service appointment from last week. I had brought in my 2010 Buick Enclave, and had an appointment I wanted to take the time to thank Chris S. for my service appointment from last week. I had brought in my 2010 Buick Enclave, and had an appointment, however when I got to the service desk, they couldn't find my appointment and told me that they didn't have me down for the day. Chris immediately jumped in and said no problem, we'll be able to help you. (Turns out I did have an appointment, but for some reason it wasn't logged correctly) Chris handled my service from then on. Got me a loaner car, and fixed my car within 24 hours. He called me when he promised, and was very nice. Most people will take the time to complain about bad service, but not for good service. Thank you Chris for a job well done! ~Tobey Hege More
by buick2010
Employees Worked With
Chris Scholer
October 02, 2016
So much better than they used to be Years ago, I would drive out of my way to get my Kia serviced at a different dealership because I had bad experiences here. Then, 2.5 years ago when I Years ago, I would drive out of my way to get my Kia serviced at a different dealership because I had bad experiences here. Then, 2.5 years ago when I was looking for a new Kia, I stopped at Gary Lang on my way to another dealer. SO glad I did. Leo Lewitan (sales & leasing) found me just what I was looking for that night and in the time since, the service team has also been excellent! Scheduling appointments is easy online and they usually have my car ready and washed sooner than promised. Aaron Grassel (service)is great to work with. More
by Bzen17
Employees Worked With
Leo Lewitan, Jon Trotman, Tom Gorr, Aaron Grassel
September 21, 2016
Oil change and free car wash Very Friendly. Quick service despite being short staffed. FREE WIFI!! Thanks Gary Lang!!I will be coming back for fiture maintanence. Thnx again. Loya Very Friendly. Quick service despite being short staffed. FREE WIFI!! Thanks Gary Lang!!I will be coming back for fiture maintanence. Thnx again. Loyal Customer. More
by VasqRudy12
Employees Worked With
Chris Scholer
September 18, 2016
Sent it in already. Thank you! Fantastic! Warm, friendly and fast. Great surroundings. Clean and nice selection of coffee and tea. Clean restroom too! Brian was so nice. Took the ti Fantastic! Warm, friendly and fast. Great surroundings. Clean and nice selection of coffee and tea. Clean restroom too! Brian was so nice. Took the time to answer all my questions. More
by Happy 123
Employees Worked With
Brian Housworth
September 16, 2016
Great Service Department It's good to know that when I take my car in for service that I'm going to have a pleasant experience. I trust the service dept. at Gary Lang and .. It's good to know that when I take my car in for service that I'm going to have a pleasant experience. I trust the service dept. at Gary Lang and ..... thank you Matt Garcia for once again being friendly and helpful. More
by Char
Employees Worked With
Matt Garcia
September 14, 2016
Awesome customer service as always Brian has always so professional and helpful when I come in for service. This time around I ended up with a Claire's in my tire. It needed to be r Brian has always so professional and helpful when I come in for service. This time around I ended up with a Claire's in my tire. It needed to be replaced and Brian immediately offered and got a loaner for me to drive. Took the time to help me understand the vehicle well since I did have to do some errands for the day, and would be in need of it. I will say too since my tire pressure was low, I had expressed my concern to him that if there was damage to please let me know. I have some construction work by my home currently. Brian quickly got the reason for me and help me to take pictures of the damage to give to my landlord to be reimbursed. All around when every I come in he is just very helpful and friendly. More
by Irishdeere
Employees Worked With
Brian Houseworth
September 08, 2016
Service light on I called Chris to let him the service light had come on. Chris told me to bring it in. He found out what the problem was and ordered the parts. He had I called Chris to let him the service light had come on. Chris told me to bring it in. He found out what the problem was and ordered the parts. He had it fixed the next day. That is why I drive an hour to get it fixed. More
by Randy
Employees Worked With
Chris Scholer
September 07, 2016
Check engine light on Called Chris in the service department explained that I was leaving to go out of town and needed the truck repaired ASAP . Set up an appointment they Called Chris in the service department explained that I was leaving to go out of town and needed the truck repaired ASAP . Set up an appointment they had it fixed I about 1 hour. I really appreciated their quick response. Thanks Brian M More
by BM2011dmax
Employees Worked With
Chris Scholer
