Back

Castle Autoplex McHenry - Service Center

McHenry, IL

3.1
373 Reviews

373 Reviews of Castle Autoplex McHenry - Service Center

Sort by
November 01, 2016

Seized Engine Four Months After Purchase!! Car into the repair center four times. Seized Engine. NO resolution. Gary Lang refuses to resolve the problem. The extended warranty we purchased a More

by kadams188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Housworth, Ricardo Espinosa, Andrew Weiner, JR Arnold (who never returned three voicemails), Dan Taylor
Nov 09, 2016 -

Castle Chevrolet GMC McHenry responded

Hi Kyle. We reached out to Wendy regarding this experience for the best contact information to better assist you two after her first review a week ago. The manager mentioned in this feedback is no longer with the company, and we apologize that the communication was lost in rectifying this for you. From your records, it appears that you purchased your vehicle in May and have driven 10,000 on it since then. We have no service records of any necessary regular maintenance completed when driving that extent of miles in that timeframe, and we do apologize for any confusion on what your vehicle needed to stay running well for years down the road. My General Manager, Mike Fullmer, is eager to assist you. Our team hopes to expedite a resolution for you and get you safely back on the road.

October 31, 2016

Warranty repair My car was repaired correctly and was completed in the time they said. I scheduled the repair and worked with Chris Scholer, he kept me informed of my More

by Bob C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
October 25, 2016

Very Satisfied with the service. My car was ready as promised. Service Rep. Brian was very helpful. I was kept informed as to the additional time service would take. He researched my More

by prep1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Housworth
October 25, 2016

Great Service. Greg Schrecengost was the best....helped out in many ways. Will tell my friends about Gary Lang. Will be bringing my other van to you for service . More

by Linda C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg, Schrecengost
October 24, 2016

made things easy Brian Housworth in service made the repair on my 2013 Sierra very easy, from the call to set the appointment thru the service. I would easily recomme More

by 2013Sierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Housworth
October 21, 2016

Great overall experience Had an appointment for my kia car. Matt Garcia greeted me and got the car checked in and fast service. Very accurate and professional. He did very we More

by Rachellove4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Garcia
October 17, 2016

Great Service and Communication Brian Housworth did a great job of going over service options and pricing. He also was very capable in staying in touch about the service progress. Th More

by Ozzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Housworth
Oct 19, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for the great review, Ozzie! We appreciate your time to share your experience with Brian in our service center. We're happy to hear of your confidence in our team. We hope you visit us again for any of of your automotive needs in the future.

October 17, 2016

Second to none I took my XTS to Gary Lang for scheduled maintenance my car was ready when promised and Chris Scholer showed me this new type of paint sealer and wax More

by sag112450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
Oct 19, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you, sag112450! We appreciate your positive feedback on your experience with Chris in our service center. We're thankful for the opportunity you gave our team to assist you with your scheduled maintenance on your Cadillac XTS. We hope you visit us again!

October 13, 2016

always helpful I now get 4-5 miles per gallon than when I first bought the car. no charge was great and loaner car. same great service everytime More

by bwp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Cado
Oct 19, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your feedback on your experiences in our service center, bwp!

October 11, 2016

Great service I felt that the service employee was not xxxxx even though I ended up needed additional work done on my car instead of just an oil change. Service was More

by cokecollector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Schrecengo and Daniel Tibbitts
...
18
...