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372 Reviews of Castle Autoplex McHenry - Service Center
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November 15, 2016
Outstanding service Chris is great to work with. Always let's you know what is going on with car. Very through on what the car needs and when. Chris is great to work with. Always let's you know what is going on with car. Very through on what the car needs and when. More
by Bobs 2500
Employees Worked With
Chris Scholer
November 14, 2016
Aaron Grassel The service center was very professional and helpful in assisting me with service. They were prompt and pleasant to work with. My only concern is that The service center was very professional and helpful in assisting me with service. They were prompt and pleasant to work with. My only concern is that my low air tire light has been on since my service. I think that it will automatically shut off after a certain period. More
by jerilyn
Employees Worked With
Aaron Grassel
November 12, 2016
Service experience I brought my car in for a safety recall notice. I was greeted by Antonio Priolo. Antonio was very professional. It is always a good experience when I I brought my car in for a safety recall notice. I was greeted by Antonio Priolo. Antonio was very professional. It is always a good experience when I bring my car in for service. Thanks for caring about your job. More
by Tracy L Carney
Employees Worked With
Tony Priolo
November 11, 2016
Service experience Everything was handled in a VERY professional manner, and the work was finished on time. Mr. Greg Schrecengost gave me the impression that I was th Everything was handled in a VERY professional manner, and the work was finished on time. Mr. Greg Schrecengost gave me the impression that I was the only one at the service department as he gave me his undivided attention. The loaner car that he offered me was definitely a huge bonus ! Lloyd Pickering More
by oldguy
Employees Worked With
Greg Schrecengost
November 11, 2016
Vehicle service experience. Greg Schrecengost greeted and provided me with the professionalism I was hoping to experience. I brought in my truck for service and some concerns we Greg Schrecengost greeted and provided me with the professionalism I was hoping to experience. I brought in my truck for service and some concerns were encountered. Greg was able to handle them promptly and inform me with the details accordingly. I look forward to experiencing this professional experience again! More
by Dave S.
Employees Worked With
Greg Schrecengost
November 07, 2016
OIL CHANGE & TIRE ROTATION Went there for my annual oil change & tire rotation. Dale Cado was great. Very professional and friendly. He kept me posted on the status of my car Went there for my annual oil change & tire rotation. Dale Cado was great. Very professional and friendly. He kept me posted on the status of my car and made sure that when it was ready, it was brought out to me right away. I will definitely continue to bring my car to Gary Lang for service. More
by Geri
Employees Worked With
Dale Cado
November 03, 2016
Great Service! Greg Schrecengost was wonderful! I needed an appt immediately which was on a Saturday. Not a problem at all and Greg gave me in a loaner vehicle for t Greg Schrecengost was wonderful! I needed an appt immediately which was on a Saturday. Not a problem at all and Greg gave me in a loaner vehicle for the weekend without hesitation . He put my mind at ease as to the possible service needed, warranty coverage, approx cost, etc. Great experience with Gary Lang Service / Greg Schrecengost. More
by elizabeth little
Employees Worked With
Greg Schrecengost
November 02, 2016
Minor warranty work The service writer Dale has and always will be a pleasure to work with. He always gets me with a smile and keeps me well informed on the status of my The service writer Dale has and always will be a pleasure to work with. He always gets me with a smile and keeps me well informed on the status of my vehicle. Can't say enough good things about him. Repairs are always done to my satisfaction with great respect to my vehicle. More
by Daniel Pagels
Employees Worked With
Dale Cado
November 02, 2016
Came in for an oil change Routine oil change. Always feel very welcome. Brian H is the BEST. He always remembers your name. He is friendly and knowledgeable. I always thought w Routine oil change. Always feel very welcome. Brian H is the BEST. He always remembers your name. He is friendly and knowledgeable. I always thought when my 2 years of "free" oil changes were up, I would go somewhere else, but I do not want to. I will keep coming here! More
by Michelle Gahgan
Employees Worked With
Brian in service!!!!
November 01, 2016
Seized Engine Four Months After Purchase!! Car into the repair center four times. Seized Engine. NO resolution. Gary Lang refuses to resolve the problem. The extended warranty we purchased a Car into the repair center four times. Seized Engine. NO resolution. Gary Lang refuses to resolve the problem. The extended warranty we purchased at the time of sale was not what was explained to me and he brochure with information that was given to me held information that was not valid for the warranty I purchased. More
by kadams188
Employees Worked With
Brian Housworth, Ricardo Espinosa, Andrew Weiner, JR Arnold (who never returned three voicemails), Dan Taylor
