Castle Autoplex McHenry - Service Center

Fantastic Experience Greg was wonderful from the time I walked in the door, with my dog, until the moment we left. He went out of his way to work on my issues and get them Greg was wonderful from the time I walked in the door, with my dog, until the moment we left. He went out of his way to work on my issues and get them promptly resolved. I can't say enough about him; except he should be cloned because really was great! More

Service Chris from service is great! Even though it took forever to get a new AC part, I understood it was out of his control and he did a great job to stay Chris from service is great! Even though it took forever to get a new AC part, I understood it was out of his control and he did a great job to stay on top of it and keep me updated...very professional. I am surprised that my AC went out on a 2015 leased new chevy Silverado that I've had for not even 2 years. Upon picking up my truck, I was disappointed that the tire pressure wasn't set to specs and the truck wasn't cleaned per my request and notated by Chris on the service bill. Chris is the only reason for my 5 star rating...if it wasn't for him then my rating would be less. More

Parts Department-Wonderful! I went to another establishment to have oil change and tire rotation for my Kia. During the rotation they snapped the key to unlock the locking lug n I went to another establishment to have oil change and tire rotation for my Kia. During the rotation they snapped the key to unlock the locking lug nut. They suggested going to a Kia dealership to order a new unlocking key. Gary Lang is just a few blocks away so I stopped in. The problem is the card with the part number was not in the container with the other lug nuts. He noted a number on the broken key and would try to match that. If it did match the part would be in in about 2-3 days. A few hours later, Craig called and left message that number was not the part number but they did have a master set of keys and to stop back. I met him at the garage and after checking 6 keys made a match. Elated! He asked if I still wanted to order the part-no! I wanted those locks off as I did not want to have that happen again. They took off the locks and replaced with the lug nuts. What a nice gesture. I came straight home to write this review. Thank you Craig M. with the parts department! I so appreciate the efforts and time! More

World class Fast and efficient is what I get every time I visit Gary Lang! Shuttle ride back to work is added benefit. Thank you for a job well done Fast and efficient is what I get every time I visit Gary Lang! Shuttle ride back to work is added benefit. Thank you for a job well done More

Car detail I had my Ford Taurus detailed at Gary Lang. Not only was my car looking amazing but the customer service was impeccable! I would recommend them highly I had my Ford Taurus detailed at Gary Lang. Not only was my car looking amazing but the customer service was impeccable! I would recommend them highly! More

I trust them. One of the very few dealerships I would trust with my investment. Friendly, courteous, honest, and informative. If the job doesn't need to be done, One of the very few dealerships I would trust with my investment. Friendly, courteous, honest, and informative. If the job doesn't need to be done, they tell you. But if they spot something that does need attention, they will bring it to your attention and explain why it needs fixing. That's why I trust them. More

Oil change I was happy I did not have to wait very long as I was getting my scheduled oil change , they kept me informed via text I was happy I did not have to wait very long as I was getting my scheduled oil change , they kept me informed via text More

Excellent Service Advisor Chris Scholer takes great care of us. He always ensures that our vehicles are completely safe, provides the most prompt service and always gives us t Chris Scholer takes great care of us. He always ensures that our vehicles are completely safe, provides the most prompt service and always gives us the best price available. More

Fix GPS I dropped my truck off to fix the GPS. They gave me a loaner till the parts came in for my truck. Chris called me when the truck was finished. I was i I dropped my truck off to fix the GPS. They gave me a loaner till the parts came in for my truck. Chris called me when the truck was finished. I was in and out in no time with everything fixed. That is why I go back and get my truck serviced there. Thank You, Chris More

Service department was great The service department did a thiurough job of investigating my cars issue... it took a while but I had a loaner car and they kept me informed daily... The service department did a thiurough job of investigating my cars issue... it took a while but I had a loaner car and they kept me informed daily.... the service manager I had was Shane Ryder and he by far is caring kind and very accommodating... a true asset to the dealership More