Castle Autoplex McHenry - Service Center

Awesome Experience Lloyd at the service desk immediately had my car looked at and told initially what the first problem was and they started on the repair. When they rea Lloyd at the service desk immediately had my car looked at and told initially what the first problem was and they started on the repair. When they realized the repair was more intensive he then worked to get me a loaner vehicle even though it was late in the day. I was so impressed with how quickly they worked on the car and got all the work completed and how professional they were. I would recommend them to everyone for their exceptional service. More

Perfect Service visit Perfect service visit. Greg did a perfect job. Thank you very much, great job. Appreciate all your help, thanks again. Have a great day. Finished q Perfect service visit. Greg did a perfect job. Thank you very much, great job. Appreciate all your help, thanks again. Have a great day. Finished quickly. More

Reflector part replaced for my vette The service person..Lloyd, very nice, helpful, friendly. Will return again, because of him and friendliness. Reflector was ordered and replaced on t The service person..Lloyd, very nice, helpful, friendly. Will return again, because of him and friendliness. Reflector was ordered and replaced on time...... part under warranty. Was impressed. More

Fantastic Experience Greg was wonderful from the time I walked in the door, with my dog, until the moment we left. He went out of his way to work on my issues and get them Greg was wonderful from the time I walked in the door, with my dog, until the moment we left. He went out of his way to work on my issues and get them promptly resolved. I can't say enough about him; except he should be cloned because really was great! More

Service Chris from service is great! Even though it took forever to get a new AC part, I understood it was out of his control and he did a great job to stay Chris from service is great! Even though it took forever to get a new AC part, I understood it was out of his control and he did a great job to stay on top of it and keep me updated...very professional. I am surprised that my AC went out on a 2015 leased new chevy Silverado that I've had for not even 2 years. Upon picking up my truck, I was disappointed that the tire pressure wasn't set to specs and the truck wasn't cleaned per my request and notated by Chris on the service bill. Chris is the only reason for my 5 star rating...if it wasn't for him then my rating would be less. More

Parts Department-Wonderful! I went to another establishment to have oil change and tire rotation for my Kia. During the rotation they snapped the key to unlock the locking lug n I went to another establishment to have oil change and tire rotation for my Kia. During the rotation they snapped the key to unlock the locking lug nut. They suggested going to a Kia dealership to order a new unlocking key. Gary Lang is just a few blocks away so I stopped in. The problem is the card with the part number was not in the container with the other lug nuts. He noted a number on the broken key and would try to match that. If it did match the part would be in in about 2-3 days. A few hours later, Craig called and left message that number was not the part number but they did have a master set of keys and to stop back. I met him at the garage and after checking 6 keys made a match. Elated! He asked if I still wanted to order the part-no! I wanted those locks off as I did not want to have that happen again. They took off the locks and replaced with the lug nuts. What a nice gesture. I came straight home to write this review. Thank you Craig M. with the parts department! I so appreciate the efforts and time! More

World class Fast and efficient is what I get every time I visit Gary Lang! Shuttle ride back to work is added benefit. Thank you for a job well done Fast and efficient is what I get every time I visit Gary Lang! Shuttle ride back to work is added benefit. Thank you for a job well done More

Car detail I had my Ford Taurus detailed at Gary Lang. Not only was my car looking amazing but the customer service was impeccable! I would recommend them highly I had my Ford Taurus detailed at Gary Lang. Not only was my car looking amazing but the customer service was impeccable! I would recommend them highly! More

I trust them. One of the very few dealerships I would trust with my investment. Friendly, courteous, honest, and informative. If the job doesn't need to be done, One of the very few dealerships I would trust with my investment. Friendly, courteous, honest, and informative. If the job doesn't need to be done, they tell you. But if they spot something that does need attention, they will bring it to your attention and explain why it needs fixing. That's why I trust them. More

Oil change I was happy I did not have to wait very long as I was getting my scheduled oil change , they kept me informed via text I was happy I did not have to wait very long as I was getting my scheduled oil change , they kept me informed via text More