Castle Autoplex McHenry - Service Center

EXCELLENT SERVICE, VERY IMPRESSED!! I went in to purchase a used vehicle and Ed and Cody worked EXTREMELY HARD with me and put me into a new car and I was able to leave with it the same I went in to purchase a used vehicle and Ed and Cody worked EXTREMELY HARD with me and put me into a new car and I was able to leave with it the same evening! They both were very professional and knowledgeable. I am extremely happy with my new car purchase and would HIGHLY recommend anyone to Gary Lang!! More

Normal service and replacement of taillight. Super friendly and courteous. All work done in a timely manner. Everyone was very knowledgeable and professional. I would recommend this dealership to Super friendly and courteous. All work done in a timely manner. Everyone was very knowledgeable and professional. I would recommend this dealership to anyone that needs service to their vehicle. More

More than expected In for routine maintenance--oil change, tire rotation, etc.--that was all as normal and perfect as always. Chris, my normal car guy, warned me there w In for routine maintenance--oil change, tire rotation, etc.--that was all as normal and perfect as always. Chris, my normal car guy, warned me there weren't any loaners. I did just stop in without an appointment plus he explained they're in the process of switching 2017s with 2018s. Butt he promised someone would drop my car off at work one it was ready. I had never heard of this new service. It may be due to the closeness of my work (the business park directly behind Gary Lang), or this is a new service they are providing. Either way, it was wonderful and Chris called to tell me exactly where they parked the car and left the keys. Definitely well above and beyond my expectations, but at the same time, it's nice to deal with someone who actually does what they say they will do. More

Exceptional Always great using Gary Lang for service on my vehicle. Always helpful with any repairs needed on my vehicle and great service times with comfortable Always great using Gary Lang for service on my vehicle. Always helpful with any repairs needed on my vehicle and great service times with comfortable waiting areas. More

Trusted and qualified dealership for service Very pleased with service. My truck is ten years old and just wanted them to go over the whole system and make recommendations - so in effect giving t Very pleased with service. My truck is ten years old and just wanted them to go over the whole system and make recommendations - so in effect giving them carte blanche. They made no unnecessary recommendations and did quality work on what needed fixing (things I had specifically requested). Trusted and qualified dealership for service. More

Chris is service always goes above and beyond! Chris in service always goes the extra mile. Whether it’s hunting me down a loaner car to help with the busy schedule with the kids, or explaining ex Chris in service always goes the extra mile. Whether it’s hunting me down a loaner car to help with the busy schedule with the kids, or explaining exactly what needs to be done to my car in terms that I understand. The last time I was in, my car was returned to me not only washed, but also vacuumed. That extra touch is why I keep coming back to Gary Lang. More

Recall service Quick in and out recall service. Friendly. Clean. Comfortable.waiting area. Would go back. Good experience. Chris is great. Byron in sales was thed be Quick in and out recall service. Friendly. Clean. Comfortable.waiting area. Would go back. Good experience. Chris is great. Byron in sales was thed best. More

My experience was friendly, Thanks Mary Kay for asking the question of where my vehicle was going and for keeping my sound shield in Crystal Lake instead of Hoffman Estates, tha Thanks Mary Kay for asking the question of where my vehicle was going and for keeping my sound shield in Crystal Lake instead of Hoffman Estates, that's putting the customer first. More

Front end noise Heard front end noise that forced me to not drive until fixed. Brian got to my car on the next business day even though there were no appointments ava Heard front end noise that forced me to not drive until fixed. Brian got to my car on the next business day even though there were no appointments available and by noon had diagnosed the issue and fixed it, as well as doing a recall that was outstanding. I could not have asked for faster or better service. More

Good! Everything was explained well. We got the car back within a day. Everyone was very friendly. Car is running smoothly. Car was washed and vacuumed! Everything was explained well. We got the car back within a day. Everyone was very friendly. Car is running smoothly. Car was washed and vacuumed! More