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Castle Autoplex McHenry - Service Center

McHenry, IL

3.1
373 Reviews

373 Reviews of Castle Autoplex McHenry - Service Center

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September 30, 2024

Part that need to be replaced on my vehicle was not available even though I was told when the appointment was made that it was available. More

by estebanbambanjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dino Kokotas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Castle Chevrolet GMC McHenry responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 385-2100 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 30, 2024

If I could give no stars that’s exactly what I would do. The level of unprofessionalism I have received from this establishment is atrocious. From the minute we walked in we should have walked out. The firs More

by Mkeany16
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Khanjian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Castle Chevrolet GMC McHenry responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would like to speak with you more regarding this matter. Please reach out to us at (815) 385-2100. We look forward to hearing from you.

August 19, 2024

They got me right in for servicing. Staff was friendly and kept me informed throughout the process. Waiting room was comfortable. They sent me home with a newly washed car. More

by Classic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the young woman’s name, but I would give her 5 stars.
Aug 24, 2024 -

Castle Chevrolet GMC McHenry responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2024

Don’t trust Castle Autoplex in McHenry. I never had a problem with Gary Lang. The work I had done lately at Castle seems to be okay with no problems to this date. They are however deceptive More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JR Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Castle Chevrolet GMC McHenry responded

It is disappointing for us to hear that your experience was anything less than great. Here at Castle Chevrolet of McHenry, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (815) 385-2100 to discuss ways we can better serve you in the future.

July 25, 2024

Brought several cars from Gary Lang and now Castle. Brought 2024 car off the showroom floor. So with only 6000 miles I got a nail on the outside of tire. Had to get new tire.La So i said could u gi More

by adams_family2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry La
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Castle Chevrolet GMC McHenry responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 385-2100 when you have a chance. Thank you, and we look forward to hearing from you.

July 25, 2024

Thank you for taking care of my recall on my new car. You even washed my dirty car because I got caught in the rain the other day. More

by sandyelliott2811
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Castle Chevrolet GMC McHenry responded

We're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2024

The service advisor at Castle Chevrolet knew that I couldn't financially afford the cost of the new tires on my vehicle. Yet the service advisor didn't help me explore ways the dealership could help me More

by Pizzamom79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Sullivan
Jul 25, 2024 -

Castle Chevrolet GMC McHenry responded

Thank you for taking the time to leave us your honest feedback. Here at Castle Chevrolet of McHenry, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (815) 385-2100 to discuss ways we can better serve you in the future.

May 31, 2024

Very helpful & helped lower my bill with a coupon & using my GM points to pay part of my bill. Also had an employee come to my home & pick up my auto & also returned it after the service work was completed More

by gerrygroves3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Castle Chevrolet GMC McHenry responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

Jun 06, 2024 -

gerrygroves3 responded

You are welcome.

March 25, 2024

Was able to bring in my Colorado for a full service oil change with no appointment needed. Great Service. More

by frankcolomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

If there was a way to leave ZERO stars I would. Bought my vehicle from Gary Lange at the time which is now Castle. We’ve had problems with them treating us poorly in the past and should have known More

by Sasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dino.
Oct 26, 2023 -

Castle Chevrolet GMC McHenry responded

Sasha, We are sorry you feel this way and a little puzzled as to why seeing as we dealt primarily with your Dad. You're Father brought your car in earlier this week and was paired with Ashley and esteemed Service Advisor. The reason for the wait in parts is there is a delay on being able to obtain parts due to the strike which is a national issue. As for why you didn't receive a loaner? Your Father said you wouldn't need one; (Ashley asked if you and your husband Zack would need a loaner) and said to only be in communication with him in regards to the status of your vehicle. Your Father approved the costs with a signature at the time he dropped off your vehicle and knew the line item breakdowns. The first time we had any communication with you was yesterday afternoon, when you called enraged and asked for Ashley. It was her day off as Dino mentioned, but said he would assist in getting a loaner for you and transfer anything in your car to the loaner as your vehicle was in our bay and easily accessible. Your husband later arrived to pick up the loaner, but said he didn't want it and left with your vehicle without paying the bill. Ashley then called your Father this morning to inquire about payment; he was quite apologetic and had no idea that your husband had even picked up the vehicle and she was told to contact Zack for payment. When Ashley spoke to your husband after that communication, he was screaming and swearing at her regarding the prices your Father approved which was rather inappropriate and unprofessional. So again, we are not certain why you are angry at Ashley or Dino. We were instructed not to be in communication with you from the beginning. In addition, had we been instructed otherwise, we would of gladly contacted you and provided a loaner car to you and your family. This seems like a large miscommunication between your Father, your husband and you but somehow we are to blame. As an aside, your Father was a pleasure to work with in our short time assisting him. Should you have any further questions, please feel free to contact us and make it a great day!

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