Castle Chevrolet GMC McHenry

Jake was knowledgeable about the 2013 Chevrolet Sonic LT that I was looking at, the financing group helped me in getting the best deal I could while staying within my budget, and Jessica was helpful in expl that I was looking at, the financing group helped me in getting the best deal I could while staying within my budget, and Jessica was helpful in explaining the protective plans available to me as well as coordinating after market services and getting a loaner for me as soon as it was possible so I was able to show off the finished product to my family. More

I had come in for sales. Bought a new Kia Sorento. Had a "factory installed sunroof" installed by Kia, to later find out they subletted the work to a local shop. I had to bring the vehicle in to Kia 6 times "factory installed sunroof" installed by Kia, to later find out they subletted the work to a local shop. I had to bring the vehicle in to Kia 6 times to have it done correctly. It would not open, then not close, then made loud noises while running, then stuck open during a rain storm. ALL the time having to go back to the dealership. Next my gas door would NOT latch...took it in to be replaced. Took 3 hours to do, went home the next time I got gas would not close! Had to go to a local friend to fix correctly. Was told there was a BUY BACK policy on all vehicles purchased.... but not told the buy back would be 7k less than I paid just 11 months prior. NOW I am losing money on a car that has been a headache since day one. Tried reaching out to management wanting to just forfeit the money spent and get out of contract with Gary Lang. Management and reps have NOT called me back... they are unwilling to do the "right thing" for a customer. Spoke with Gary on the 1st incident after numerous visits and expressed my displeasure.... but the general manager has yet to call me back to discuss this matter...VERY disappointing to spend 26k to find out less than a year later its only worth 18k......buy theyll give me 22k IF and only IF I buy something else... was what I was offered. I would NOT receommend this dealership and I make that very clear to all of my clients and friends. Unless they do the right thing and take back the vehicle that apparently isnt worth the paper I signed. More

I was a drive-in and they checked the car and told me how long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience ok. More

Jake listened to what I needed and stayed within the perimeters I set up. He showed me 3 cars and let me pick which one I wanted. I was never pressured and he explained information till I understood perimeters I set up. He showed me 3 cars and let me pick which one I wanted. I was never pressured and he explained information till I understood it. He did a great job and I would buy another car with him helping me. More

Ryan Kranz showed us a Subaru Impreza, manual shift, and we loved the car. Great service. Ryan made the experience fun and informative. He showed us all the features of the car and let us test drive it a we loved the car. Great service. Ryan made the experience fun and informative. He showed us all the features of the car and let us test drive it around out in the country. We learned a lot about cars that day--the Subaru as well as some other brands. We definitely would have bought the car from Ryan if it had been the right color, but we had to find it elsewhere. We were getting burnt out on the car-buying process, but Ryan got us energized again. More

I tried to buy a new 2012 Kia optima. In the end the price was higher than the price of a new 2013 Kia Optima. He justified himself by saying that I would never get the price I had been offered/quoted a price was higher than the price of a new 2013 Kia Optima. He justified himself by saying that I would never get the price I had been offered/quoted at the other dealerships(yes more than one quote) and I would end up coming back to buy from him. This is a typical justification line that all dealerships use and at the end of the day all dealerships end up being with-in $50-$100 of one another after beating them up about price. All dealership's talks smack about other dealership's, in my opinion this is awful salesmanship. When I asked if this was the best price he never said yes, he evaded my question, I called him out on this. George and his "manager" Had no interest in negotiating and when I called his bluff on the price he became irate and essentially kicked me out of the dealership. The dealership also low-balled me on my trade in, offered $500 when carmax offered me $1700. Very insulting. After George stormed away in a huff like an upset child the dealership with-held my car keys from me. It took another 5 minutes before I was able to leave because the "manager" and George were playing keep away with my car keys. George was un-interested in selling the car and making an easy sale for himself as we were not far off from my goal price. Very unprofessional, very disappointing, I will not return. More

Amazing customer service! My husband and I recently purchased a 2008 Chevy Trailblazer and we couldn't be happier. Ray was incredibly courteous and patient (even with our three kids bouncing around his purchased a 2008 Chevy Trailblazer and we couldn't be happier. Ray was incredibly courteous and patient (even with our three kids bouncing around his office.) Even though we were buying a used vehicle, he showed us a few cars, so we still had options. There was absolutely no pressure, and everything he said was very honest and to-the-point. It was a great experience. Everyone we met was very friendly and professional. We were able to trade our car (which was in terrible shape) and still got a great deal. We will definitely come back when we decide to buy another car. More

Bought an Outback Premium. What an easy process. Went in last night with the agreed upon price from emails. George was not able to be there so he had Joe cover for him. Joe went to his computer got the in last night with the agreed upon price from emails. George was not able to be there so he had Joe cover for him. Joe went to his computer got the price he verified with me and filled the papers out. NO PRESSURE. Went into the finance office, NO PRESSURE to add on. Whole process took one hour. More

I had the most enjoyable time with Dan in purchasing my new Kia Soul than I've EVER had before purchasing a car. Friendly, knowledgable, willing to work for ME; Dan and I developed an admirable relati new Kia Soul than I've EVER had before purchasing a car. Friendly, knowledgable, willing to work for ME; Dan and I developed an admirable relationship in this short period of time. I will refer as many customer to him as I can. As for the car, FUNtastic ! Even Ozzie in the finance department created a painfree environment. If you want me as a refernece, I would be honored to help represent your establishment. Wally More

I have been using their service department for years and they have never failed to deliver. Warranty work was done quickly and without hassle. Paid repairs have been done on time for exactly what they quote they have never failed to deliver. Warranty work was done quickly and without hassle. Paid repairs have been done on time for exactly what they quoted. Never having to go back for repairs not done correctly or completely says a lot for their whole service crew. More