Castle Chevrolet GMC McHenry

My passenger side window on my 2013 Chevy Cruze appeared to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but were unable to explain why all the glass was on the OUTSIDE of the car, if the window had been smashed from the outside. I called Gary Lang and spoke with Adam. We discussed my having the vehicle towed to their service department that evening. Unfortunately, this was not an option for us. Adam then advised me to take as many photos as I could, remove the shattered glass and bring the car in the next morning and he would plead my case with his superior. I did so just that and as it turns out there was no pleading, photos or police report necessary. Even though what happened is something that "just doesn't happen" Gary Lang Chevrolet stepped up and immediately stated they would replace the window at no charge to me. The glass had to be ordered and probably wouldn't be in until the following Monday. They were going to put plastic on the window for me until the repair could be done. Adam then advised me that he felt that was unsafe and may not protect the car from the elements and found me a loaner. Gary Lang Chevrolet went over and above what they had to do. They are professional, polite, and their customer service is over the top. I will NEVER purchase a vehicle from another store other than GARY LANG CHEVROLET and neither will my son. Thank you so much Adam, J.R., and Gary Lang Chevrolet for backing your product and turning a very unfortunate event into a tolerable one. You guys ROCK! More

I first of all want to absolutely thank the wonderful people I had the pleasure to deal with. Everyone went out of their way to help my family and I regarding the situation we were in. The Gary Lang Auto people I had the pleasure to deal with. Everyone went out of their way to help my family and I regarding the situation we were in. The Gary Lang Auto Group will be the only dealership that I will go to and recommend to anyone who wishes to have a great experience with their sales and service needs. Thank you Gary Lang Auto Group. Sincerely Jamie Kirk More

Ryan was amazing at showing me different vehicles and giving me all the information about all to help me make the best decision. The purchase process was easy and they spent a ton of time teaching me abo giving me all the information about all to help me make the best decision. The purchase process was easy and they spent a ton of time teaching me about my new car. Great dealership and great sales rep. Go see Gary Lang! More

I have dealt with several dealerships in my area that were very pushy and deceitful. my sales person was very patient and fair. I would buy from them again. were very pushy and deceitful. my sales person was very patient and fair. I would buy from them again. More

Cheyne was easy to work with, no pressure, very knowledgeable. Everyone we worked with at the dealership was easy to do business with. I would highly recommend Cheyne as well as this dealership. knowledgeable. Everyone we worked with at the dealership was easy to do business with. I would highly recommend Cheyne as well as this dealership. More

We were a return customer of Cheyne's and found working with him again as wonderful as last year when we purchased a new 2012 Equinox! He is always friendly as well as informative. He answers all working with him again as wonderful as last year when we purchased a new 2012 Equinox! He is always friendly as well as informative. He answers all questions and guides you through the process. Cheyne makes purchasing a car a positive experience! We will come back for future needs. Thanks again Cheyne!! :) More

What a great buying experience! I walked in late on a Wednesday night looking for a brochure as I was considering a new Equinox to replace my 2005 Saturn. I was immediately greeted by a salesman, Adam F Wednesday night looking for a brochure as I was considering a new Equinox to replace my 2005 Saturn. I was immediately greeted by a salesman, Adam Foster, who direcrted me to his office area to discuss my needs. I explained what I was looking for and what I wanted in a vehicle and that I narrowed my search to the Equinox, Hyundai Santa Fe, or Honda CRV. Adam gave me all the good points about the Equinox -gas milage, features, warranty info., etc. He asked me what features I was looking for and then did a quick search for something on the lot I might like. He even had one of the porters bring a vehicle he thought I'd like inside for me to see that night just for a quick look so when I looked at the other cars I had in mind I could compare them to the Equinox. There was never any pressure or pushing on the part of the salesman and I left the dealership that night with a good feeling about the Chevy. Adam followed up two days later just to check in with me at which time I made an appointment for the test drive. I tried (2) vehicles and Adam was very patient with me as I mulled which model I wanted. The purchaing process was friendly, informative, and very easy. Although the Sales Manger, Dion Fain, was very busy the night I came in, he addressed all my pricing questions and concerns efficiently and completely until I was comfortable with the final purchase price. The final paperwork was completed by the Business Manager, Derek Marquez, who finalized all the paperwork in a very frindly, fun, and efficeint manner. All in all, this dealer makes the shopper feel welcome and the buying process a breeze. I would highly recommend Gary Lang Chevy to anyone asking for a good dealer and when the time comes, I will certainly return for another vehicle. My thanks to Adam, Dion, and Derek for making my car buying experience a very fun and pleasant one. More

This is the best place to get your Subaru repaired in Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. The service managers and head-of-service are extremely helpful and accommodating around your schedule. And the van driver, Bill, is able to “get you home and back”, SAFELY, over the worst snow-and-ice covered roads in McHenry county, if your car is kept overnight Keeping in mind, that, you get what you pay for, the price is right too. We highly recommend them. More

Jake was knowledgeable about the 2013 Chevrolet Sonic LT that I was looking at, the financing group helped me in getting the best deal I could while staying within my budget, and Jessica was helpful in expl that I was looking at, the financing group helped me in getting the best deal I could while staying within my budget, and Jessica was helpful in explaining the protective plans available to me as well as coordinating after market services and getting a loaner for me as soon as it was possible so I was able to show off the finished product to my family. More

I had come in for sales. Bought a new Kia Sorento. Had a "factory installed sunroof" installed by Kia, to later find out they subletted the work to a local shop. I had to bring the vehicle in to Kia 6 times "factory installed sunroof" installed by Kia, to later find out they subletted the work to a local shop. I had to bring the vehicle in to Kia 6 times to have it done correctly. It would not open, then not close, then made loud noises while running, then stuck open during a rain storm. ALL the time having to go back to the dealership. Next my gas door would NOT latch...took it in to be replaced. Took 3 hours to do, went home the next time I got gas would not close! Had to go to a local friend to fix correctly. Was told there was a BUY BACK policy on all vehicles purchased.... but not told the buy back would be 7k less than I paid just 11 months prior. NOW I am losing money on a car that has been a headache since day one. Tried reaching out to management wanting to just forfeit the money spent and get out of contract with Gary Lang. Management and reps have NOT called me back... they are unwilling to do the "right thing" for a customer. Spoke with Gary on the 1st incident after numerous visits and expressed my displeasure.... but the general manager has yet to call me back to discuss this matter...VERY disappointing to spend 26k to find out less than a year later its only worth 18k......buy theyll give me 22k IF and only IF I buy something else... was what I was offered. I would NOT receommend this dealership and I make that very clear to all of my clients and friends. Unless they do the right thing and take back the vehicle that apparently isnt worth the paper I signed. More