Castle Chevrolet GMC McHenry

Julie was very friendly while still being professional. She kept us informed at all stages of the transaction. Julie took the time to explain the finer points of leaseing vs buying. I think you need more s She kept us informed at all stages of the transaction. Julie took the time to explain the finer points of leaseing vs buying. I think you need more sales people like Julie. We will really tell all of our friends to see Julie when they are ready to purchase or lease their next car. Mr & Mrs A. Arnold More

Knowing that my 14 year old Kia would need to be replaced at some point in the near future, I had been checking vehicles on-line to be prepared. As luck would have it, my search became an emergency. I knew G at some point in the near future, I had been checking vehicles on-line to be prepared. As luck would have it, my search became an emergency. I knew Gary Lang was a Kia dealer so I stopped by and met Steve. I told him what I was looking for and my price range. Unlike other sales people I have dealt with, he only showed me vehicles within my budget and did not try to push me into a higher priced car. Found an Optima that had every option I wanted and then some. All within my budget. Took the car home one night and came back to purchase it the next day. The entire process was quick and painless. Thank you, Steve! More

Julie has been the best sales person I've ever had! She's continued to follow up and make sure I'm satisfied with my purchase and is always quick to let me know she's there if I need anything. She's continued to follow up and make sure I'm satisfied with my purchase and is always quick to let me know she's there if I need anything. More

I know not everyone will have as good of a car shopping experience that I did here, but this is my honest review. I always dislike salesman, and car salesman are the worst. I may only buy a dozen cars in m experience that I did here, but this is my honest review. I always dislike salesman, and car salesman are the worst. I may only buy a dozen cars in my life, but these guys sell in the hundreds or more. I always feel at a disadvantage, so when I found a car I love from the huge selection they have here I thought I was gonna get screwed. That's when I met Steve Cipriani who took me for a test drive and had a good deal of knowledge about the vehicle. Long story short, Steve and I have a good conversation, while I'm waiting to get financed, and I realize that all these guys are really friendly and cool. Steve, his tough as nails (but fair) sales manager, finance guy, and the other salesman in the next cubicle are all really likable. I drove my certified pre-owned Silverado home in about 3 hours smiling all the way, but my story didn't end there. Later that night I realize that the spare tire and all its underbody kit have been cut off. I spend the next week trying to find a spare with no luck. I finally decide hat in hand to plead my case to Steve, assuming he'd have a 'buyer beware' attitude and rightly so, as I neglected that important detail. Long story short, I got a brand new spare and complete under body assembly (only wanted a tire) at no cost. That's the kind of customer service I didn't expect and will keep me coming back for service and new cars as long as they continue this way of doing business. Special thanks to Jeff service manager(?) guy, he overheard my man Steve (gift of gab) going to bat, trying to get me a spare off an old truck and interceded in an awesome way. I'm writing this review as a special thanks to all you guys, may seem like a small thing, but peace of mind is priceless to me. More

Julie was very detailed in vehicle descriptions, she has taken her time to show me everything I was interested in and was very patient with my indecisiveness. She is a great asset to the dealership and I w taken her time to show me everything I was interested in and was very patient with my indecisiveness. She is a great asset to the dealership and I would recommend to everyone looking for a vehicle to see her. More

I am a mellow customer and my experience was incredible due to the feeling/vibe that was both professional and low-key. Make no mistake, my needs were met, questions answered, and they were thorough and fr due to the feeling/vibe that was both professional and low-key. Make no mistake, my needs were met, questions answered, and they were thorough and friendly. Kyle Bartels was our salesperson and he never pressured but was supportive. We purchased a used vehicle for our 17 year-old daughter and I paid particular attention to how they treated not just me (dad), but how they interacted with her. I was pleased. Kyle addressed my questions/needs but also made sure to do the same with our daughter. We really didn't plan on purchasing another vehicle, but two days later we bought a 2013 Camaro. This was only after test driving a Sonic for the weekend, which didn't suit our needs, but it was nice to drive it and see if it was right for us. These guys do the little things that make you feel appreciated and they negotiated fairly on both vehicles. In total, I spent over 10 hours at the dealership over 3 days (not my plan), but is was tolerable due to the staff. I highly recommend working with Kyle Bartels and the Gary Lang Auto Group. Well Done Gary Lang More