Castle Chevrolet GMC McHenry

Horrible experience. I called this dealership from St. Louis asking about price. They told me a price and INSISTED the manager was very willing to come down on the price I called this dealership from St. Louis asking about price. They told me a price and INSISTED the manager was very willing to come down on the price if I came in. I was coming this way for Easter and so I drove the extra hour and checked it out. I spoke with Leo, or something like that, and he was very nonchalant and in no way personable. Long story short, they did not come down a dollar from what they told me on the phone a few days prior. The Manager refused to come speak with me as well. I ended up taking the car anyways, as I had limited time and I could not find this car anywhere near me. Leo insisted the price was fair because the Carfax was just fantastic. However, the transmission went out 6 month later. Thank god I paid for the warranty. Just an FYI, this was a year ago, so I'm much more reserved then before. A few months after I bought the car, I called about getting an oil change. They told me there was a special so again I drove the hour to get a good price only to be told that it was a GM deal, not a subaru deal, when I got there. They're absolutely classless and will harass you on the phone like they did with my friend, if you show any interest in buying a new car. All dealerships are shady, but this was just pathetic, from the phone associates to the managers and the service center. More

I went to GL for service on my 2011 Cadillac and to get information on entering a new lease. I had my Cadillac in for routine service in February, and one week later I started having problems with the fan information on entering a new lease. I had my Cadillac in for routine service in February, and one week later I started having problems with the fan for the interior heat and cooling. I was told my Cadillac needed new tires (cost of $1200) and that a rodent had made a nest in my engine department, requiring out of pocket repair costs because the warranty and the Cadillac service coverage did not cover rodent damage. I was told that while they could "fix" the rodent problem, there was no guarantee that there wouldn't be more repairs down the line that I would then need to pay, because there is never a guarantee that rodents don't cause more uncovered damage until the problems show up. The tires had 34,000 miles on them, and I find out now that I should not have needed new tires until I had 60,000 miles on the vehicle. I was never shown proof of the "rodent damage" and believe that the service department created the problem. I also believe that the service department created a lot of fake issues and planted unfounded doubt in my mind about retaining the Cadillac in order to entice me to get into a new lease. I was told, by a phone call from Julie Rush in advance of my appointment, that Cadillac had a program to get me out of my lease early. I was led to believe that the remaining payments on my lease would be forgiven. I wanted my new lease payments to remain the same, the new vehicle to be a luxury vehicle, and for the new vehicle to have more interior space. I was only shown one type of vehicle: a GMC terrain. I was told that this was a luxury vehicle comparable to the Cadillac. My appointment was a 12:30 and I had picked out a new lease vehicle by 2 pm, but was kept at the dealership until well after 6:30 pm. Beginning at 3pm, I made repeated statements that I needed to wrap up the process and needed to get home because I had a 6 month old baby who was nursing. By the time I was finally shown the financial documents - 6 hours after my appointment - I was rushed through the signing process because it was at that point so late. As a result, I missed that not only were the remaining payments of my old lease rolled into my new lease, but three optional costs were included, at a cost of just under $800 for one, and just under $600 for the other two combined, that I had not knowingly approved. I was told through the signing process that that the wheel coverage (for flat tires) and the protection if the car was stolen, -- etc. "were part of the deal" and led to believe these were at no cost to me. I was told that these great coverages were part of the deal, as in GL was throwing in a lot of extras because I was a repeat customer. It was NEVER explained to me that these costs were included in my monthly payment, and that I did not have to have these costs, that I could decline the costs. Because the old lease payments and these fraudulent extras were included in my total costs, I am paying several thousands more than needed and my monthly payments are $100 to $150 higher than they should be. I was focused on the monthly payment and needing to get home, and the dealership knew this. I feel that the dealership used the knowledge that I was very concerned about getting home to its advantage and my detriment. I feel I was intentionally kept at the dealership through unnecessary but intentional and deceptive delays so that I would feel rushed, pressured, and not focused on the details. I feel pertinent information, including the roll over of the lease payments and the three optional warranty costs, were intentionally kept quiet and not explained. I feel the dealership took the information of where I wanted my monthly payments to be, and then showed me a cheaper vehicle and padded the difference with unnecessary extras -- taking what should have been a savings to me through a lower payment and adding in extras I did not approve to get the price to where I said I wanted it at the sole benefit to GL and detriment to me, without explaining how my monthly payment was composed and giving me the opportunity to knowingly turn down the extra payments. I feel ripped off and that GL took advantage of me and my situation. Were the people there friendly? Yes -- but it is all part of the act to lull you into a false sense of trust. More