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Castle Chevrolet GMC McHenry

McHenry, IL

4.0
2,585 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,585 reviews

April 08, 2014

New Vehicle Purchase I bought my last truck from Gary Lang in 2005 and the experience was good. I just bought a new 2014 vehicle from them and once again no problems. Sa More

by westward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jones
April 06, 2014

Best car buying experience I have ever had. I will be returning when it's time for a new car. Everything from the purchase to the final signature went very smooth. More

by Plumbum27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jones
March 18, 2014

This review is really all towards David Barndt. My husband, father and I went in on Saturday 3/15 and did not have the best experience with a different sales man. Went back today, Monday 3/17 and left More

by netoe125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 18, 2014

I went to GL for service on my 2011 Cadillac and to get information on entering a new lease. I had my Cadillac in for routine service in February, and one week later I started having problems with the fan More

by skasten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not remember the name of the finance gentleman
Mar 31, 2014 -

Castle Chevrolet GMC McHenry responded

Thank you Stephanie for taking the time to share your concerns. We greatly appreciate you being such a terrific customer to both our sales and service departments! I hope to be able to address a few of your concerns here that may put your mind at ease. First, please allow me to address the service concerns that you had. The tire issue is on that is quite common and we often see. Especially here in the Chicago land area. Premature tire ware is common due to under inflated tires, lack of regular wheel/tire rotation and proper regular alignment. Again, the timing for each of these services can be drastically changed due to road condition in the area that we live. As for the rodent nest that we did find, this service still needed to be performed even after you traded in your Cadillac, so that it would not be a problem down the road for someone else. To address your sales concerns, I did check your contract to make sure everything looked correct and it did. I was a bit confused however; you said you selected a vehicle the Terrain, and felt rushed. However, part of your complaint was the length of time that you spent here. Which was a bit longer than usual, we're quite sorry for that. It did look as if our business manager did present you with several options to which you declined all but three with signature. Two of the three that you did sign for in purchase can be cancelled if you are having a bit of buyer's remorse. We would be glad to help you with that. Once more, thank you for sharing your concerns and I hope that this does help clear up some of the confusion.

February 25, 2014

We had a great experience purchasing our new car. Dan C the financing department were great at answering any questions we had. They helped us get the car we wanted. More

by suziehornbuckle
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
February 25, 2014

This was my first new car buying experience and I couldn't be happier! I submitted a request for a Subaru XV Crosstrek online. The next morning I had a reply in my inbox from Curtis. I let him know w More

by rcawth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ims, Ozzie Sanchez, Kyle Richards
February 19, 2014

On a snowy Saturday, at 11:30 am, my wife and I had an emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loa More

by ROBERTMKOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 17, 2014

Julie Rush our sale person was amazing! she is courteous, honest and provided us with all the information we needed in our decision making. I'm a business owner myself. One last comment integrity! Thanks Jul More

by salvatoreremax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 13, 2014

Very satisfied with the Gary Lang Auto Group, both in the Service Department with our 2000 Chevy Silverado, and recently in the Sales Department with Julie Rush and Mike Fullmer.. More

by willie3632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Cado
February 11, 2014

My husband and I had the best car buying experience at Gary Lang. From the moment we entered the dealership until the time we left, everyone was friendly and willing to help us in anyway they could. Dan C More

by BeccaD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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