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Castle Chevrolet GMC McHenry
McHenry, IL
2,573 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,573 reviews
March 18, 2014
This review is really all towards David Barndt. My husband, father and I went in on Saturday 3/15 and did not have the best experience with a different sales man. Went back today, Monday 3/17 and left husband, father and I went in on Saturday 3/15 and did not have the best experience with a different sales man. Went back today, Monday 3/17 and left because it became even worse! David called the manager because he over heard raised voices. Thus now David got the sale tonight. So all the "marked greats" are because of David Barndt. P.S. the bad experience came from Chris More
by netoe125
March 18, 2014
I went to GL for service on my 2011 Cadillac and to get information on entering a new lease. I had my Cadillac in for routine service in February, and one week later I started having problems with the fan information on entering a new lease. I had my Cadillac in for routine service in February, and one week later I started having problems with the fan for the interior heat and cooling. I was told my Cadillac needed new tires (cost of $1200) and that a rodent had made a nest in my engine department, requiring out of pocket repair costs because the warranty and the Cadillac service coverage did not cover rodent damage. I was told that while they could "fix" the rodent problem, there was no guarantee that there wouldn't be more repairs down the line that I would then need to pay, because there is never a guarantee that rodents don't cause more uncovered damage until the problems show up. The tires had 34,000 miles on them, and I find out now that I should not have needed new tires until I had 60,000 miles on the vehicle. I was never shown proof of the "rodent damage" and believe that the service department created the problem. I also believe that the service department created a lot of fake issues and planted unfounded doubt in my mind about retaining the Cadillac in order to entice me to get into a new lease. I was told, by a phone call from Julie Rush in advance of my appointment, that Cadillac had a program to get me out of my lease early. I was led to believe that the remaining payments on my lease would be forgiven. I wanted my new lease payments to remain the same, the new vehicle to be a luxury vehicle, and for the new vehicle to have more interior space. I was only shown one type of vehicle: a GMC terrain. I was told that this was a luxury vehicle comparable to the Cadillac. My appointment was a 12:30 and I had picked out a new lease vehicle by 2 pm, but was kept at the dealership until well after 6:30 pm. Beginning at 3pm, I made repeated statements that I needed to wrap up the process and needed to get home because I had a 6 month old baby who was nursing. By the time I was finally shown the financial documents - 6 hours after my appointment - I was rushed through the signing process because it was at that point so late. As a result, I missed that not only were the remaining payments of my old lease rolled into my new lease, but three optional costs were included, at a cost of just under $800 for one, and just under $600 for the other two combined, that I had not knowingly approved. I was told through the signing process that that the wheel coverage (for flat tires) and the protection if the car was stolen, -- etc. "were part of the deal" and led to believe these were at no cost to me. I was told that these great coverages were part of the deal, as in GL was throwing in a lot of extras because I was a repeat customer. It was NEVER explained to me that these costs were included in my monthly payment, and that I did not have to have these costs, that I could decline the costs. Because the old lease payments and these fraudulent extras were included in my total costs, I am paying several thousands more than needed and my monthly payments are $100 to $150 higher than they should be. I was focused on the monthly payment and needing to get home, and the dealership knew this. I feel that the dealership used the knowledge that I was very concerned about getting home to its advantage and my detriment. I feel I was intentionally kept at the dealership through unnecessary but intentional and deceptive delays so that I would feel rushed, pressured, and not focused on the details. I feel pertinent information, including the roll over of the lease payments and the three optional warranty costs, were intentionally kept quiet and not explained. I feel the dealership took the information of where I wanted my monthly payments to be, and then showed me a cheaper vehicle and padded the difference with unnecessary extras -- taking what should have been a savings to me through a lower payment and adding in extras I did not approve to get the price to where I said I wanted it at the sole benefit to GL and detriment to me, without explaining how my monthly payment was composed and giving me the opportunity to knowingly turn down the extra payments. I feel ripped off and that GL took advantage of me and my situation. Were the people there friendly? Yes -- but it is all part of the act to lull you into a false sense of trust. More
by skasten
Employees Worked With
I do not remember the name of the finance gentleman
February 25, 2014
We had a great experience purchasing our new car. Dan C the financing department were great at answering any questions we had. They helped us get the car we wanted. the financing department were great at answering any questions we had. They helped us get the car we wanted. More
by suziehornbuckle
February 25, 2014
This was my first new car buying experience and I couldn't be happier! I submitted a request for a Subaru XV Crosstrek online. The next morning I had a reply in my inbox from Curtis. I let him know w couldn't be happier! I submitted a request for a Subaru XV Crosstrek online. The next morning I had a reply in my inbox from Curtis. I let him know what I was looking for, how much I wanted to pay, what I had to trade-in and how much I wanted for it. He forwarded my info to Chris Ims and within the hour I was on a test drive. Once I made up my mind that this was the car I wanted it was time to talk numbers. This went surprisingly smooth. There was a little back and forth negotiating, as you'd expect, but in the end I feel like I got a good deal. Chris was nice and personable throughout the entire process. The original car we were negotiating on ended up not being available, not Chris' fault. A little frustrating at the time but it ended up being a good thing. Chris quickly found me a Premium model Crosstrek that was coming directly from Subaru and had it rerouted to McHenry. This was a huge bonus for me! I was able to get the car I wanted and then customize it with the accessories and options I preferred. A few days later I came to pick up my first new car. Fresh off the truck and exactly the way I wanted it. Financing was a breeze. In fact, Ozzie was able to get me a lower rate than I was originally expecting. Overall, I couldn't be happier with my experience at Gary Lang Auto Group. Obviously I can't speak about the domestic or used departments but the guys in the imports department are outstanding! Chris will be my recommendation to anyone looking for a new car. More
by rcawth
Employees Worked With
Chris Ims, Ozzie Sanchez, Kyle Richards
February 19, 2014
On a snowy Saturday, at 11:30 am, my wife and I had an emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loa emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loaner to proceed. On Monday, by phone, Don retrieved our service contract from our glove box, contacted the provider, arranged for us to pay only a deductable, and met us with a clean, repaired vehicle. Great service, great loaner, and Gary Lang personally called us when the repair was finished on Tuesday. Our thanks to everyone we met at Gary Lang Auto Group! More
by ROBERTMKOCH
February 17, 2014
Julie Rush our sale person was amazing! she is courteous, honest and provided us with all the information we needed in our decision making. I'm a business owner myself. One last comment integrity! Thanks Jul honest and provided us with all the information we needed in our decision making. I'm a business owner myself. One last comment integrity! Thanks Julie for helping us complete our search AND your support staff Dion, Jake, Carl and Mike F. More
by salvatoreremax
February 13, 2014
Very satisfied with the Gary Lang Auto Group, both in the Service Department with our 2000 Chevy Silverado, and recently in the Sales Department with Julie Rush and Mike Fullmer.. Service Department with our 2000 Chevy Silverado, and recently in the Sales Department with Julie Rush and Mike Fullmer.. More
by willie3632
Employees Worked With
Dale Cado
February 11, 2014
My husband and I had the best car buying experience at Gary Lang. From the moment we entered the dealership until the time we left, everyone was friendly and willing to help us in anyway they could. Dan C Gary Lang. From the moment we entered the dealership until the time we left, everyone was friendly and willing to help us in anyway they could. Dan Cholly was our sales person. He went over and above what he needed to do. He was extremely knowledgeable about all the features the vehicles that we were interested in had. As well as, the financial programs being offered at that time. Dan made buying a vehicle an easy, stress-free experience. We will definitely be going back to Gary Land the next time we need to purchase a vehicle. More
by BeccaD
February 10, 2014
I went to this dealership not expecting them to be able to help me because I just graduated from college and am just starting in the workforce, but they came through with flying colors. Julie was awesome. to help me because I just graduated from college and am just starting in the workforce, but they came through with flying colors. Julie was awesome. She was curtious, friendly, accurate, determined and very knowledgable of the cars. I was asked what did I want in a car and everything that I listed, I received. I really enjoyed doing business at the dealer ship and I recommend anyone who is in need of special treatment, to go there. they will treat you like royalty. More
by pportis605
