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Castle Chevrolet GMC McHenry

McHenry, IL

4.3
2,573 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,573 reviews

August 19, 2014

It was a fantastic experience purchasing my new Kia Sportage Nelson Garcia did an excellent job working with me to help me find the specific car I was looking for. He is so friendly and patient. I certainly en More

by mbartsch
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Garcia
August 18, 2014

My experience at gary lang was awesome. My experience at gary lang was a great one my saleman was nelson garcia we were looking at multiple of diffent cars he knows a lot of information abou More

by Trigun28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Garcia
August 18, 2014

A True Gem in Mchenry County! We are so pleased with our experience with Nelson Garcia and Gary Lang Auto. We tell everyone to shop there and not waste time at other dealers! We a More

by JimnPatty2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Garcia
August 11, 2014

Great car buying experience Recently, I've purchased a 2009 Buick Enclave here in my home town of McHenry. My salesman's name was Brian Palenshus. I was very impressed with Brian More

by anna.ellis.3538
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Reed
July 07, 2014

I will never go back I took my car in with a check engine light on and before I had them check it, I scanned the code myself and figured out it was the oxygen sensor. The More

by timj66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale Cado
Jul 28, 2014 -

timj66 responded

PRIVATE Response From: Gary Lang Auto Group Added: 7/17/2014 12:31:56 PM Tim, Sorry to hear about your experience regarding recent service. In reviewing the repair order dated May 09, 2014 you will see that utilizing the factory scan tool it provided a single code that indicated that the catalytic converter was failing and needed to be replaced. It did not display at that time an O2 sensor issue. There is a chance that when you utilized your scan tool it erased the code once it was read. I'm not deflecting blame or anything just stating that the O2 sensor was cleared. Our technician utilized the information from the factory scan tool and ordered the converter. Upon return on June 16, 2014 the technician following factory protocol rechecked the onboard computer which had stored two additional codes indicating an upstream failure of the O2 Sensor and intermittent operation failure. The system still showed that the converter was affected but its failure was directly related to the upstream failure. Once the three store codes appeared together the technician proceeded with the repairs based on fixing problems in order and now determined it un-necessary to replace the converter. I'm actually proud of my technicians action. Some repair shops would have continued with an unneeded repair billing the manufacturer or the customer. Given that a converter costs thousands I'm happy it ended this way. Jody Schutte General Manager

July 07, 2014

Final fixed Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under More

by J566
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nancy Butler, Dale Cado , Chris Scholer , Tom Gorr, Adam Loresch
June 30, 2014

Excellent buying experience Great staff, very knowledgable and willing to work at getting you the best deal possible. Wouldn't think about going anywhere else. Definitely recom More

by Fainstr7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Lang, Tony Burlini, Marcus Jones
June 30, 2014

New Caddy My wife and I purchased our CTS at Gary Lang Auto Group. The team was very helpful and worked with us to find the right car. We love the car and got a More

by NewCTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 30, 2014

Simply Perfect I was very impressed with how easy it was to purchase my first Kia. Everyone I met from the sales to the management team where extremely knowledgeable More

by Willbraskey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Garcia, Jon Trotman
June 30, 2014

Mr Product Knowledge After a horrible visit at Ray Chevrolet where the sales staff knew nothing about the Chevy Impala and are simply rude I was very happy to find Kyle Iv More

by buckybdgr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Iversen
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