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Castle Chevrolet GMC McHenry

McHenry, IL

4.0
2,585 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,585 reviews

December 14, 2014

Amazing Bill Ciszon was a pleasure to work with. He raises the bar when it comes to service and professionalism. I WILL purchase my next car from him as well! More

by Adidasguy35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 31, 2014 -

Castle Chevrolet GMC McHenry responded

Thanks for the feedback. I sent Bill a note and shared it with Mr. Lang too!

December 09, 2014

Battery will need jump every so often Was able to get it worked on in a timely frame and diagnosed the problem. Was kept up to date on status of troubleshooting etc More

by JACKBOULDEN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Loresch
Dec 10, 2014 -

Castle Chevrolet GMC McHenry responded

Thanks for the kind review - We really do love helping our customers!

Dec 31, 2014 -

Castle Chevrolet GMC McHenry responded

Thanks for letting us know. We appreciate the comments and look forward to assisting you in the future. Jody Schutte General Manager

December 09, 2014

That Personal Touch We have been dealing with Gary Lang well over twenty years with the purchase of at least eight trucks and cars. Purchases and vehicle services have a More

by tactac20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Bober, Tony Feucht, Dale Cado , Chris Scholer
Dec 10, 2014 -

Castle Chevrolet GMC McHenry responded

Thanks again for all the years of business you have given us. Our hope is to always satisfy our guests and we're glad you're one of them.

Dec 31, 2014 -

Castle Chevrolet GMC McHenry responded

I appreciate the kudos! I hope you don't mind but I printed this out and shared it with the entire staff. Thanks for all the purchases, the faith and the loyalty you have given us! Jody Schutte General Manager

November 04, 2014

wonderful staff, great car at a great price I had a wonderful experience at Gary Lang. My Sales Associate, Mark Lindner was absolutely wonderful. He listened to what I wanted in a car and foun More

by tfoster86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lindner
Nov 04, 2014 -

Castle Chevrolet GMC McHenry responded

Thanks for the kind words. Mark is new with us and we're glad he is on the team. We truly appreciate the kind words.

Dec 10, 2014 -

Castle Chevrolet GMC McHenry responded

Wow! Thanks for the terrific review. Mark is new with us and we appreciate the feedback. Wishing you many happy miles!

October 22, 2014

GUESS THEY DIDN'T WANT MY BUSINESS. WOULD NOT RECOMMEND! I had pre ordered a 2015 WRX, but Nelson Garcia was able to get me a better deal through Gary Lang Subaru. I cancelled my pre order, and was working w More

by sbyun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
October 13, 2014

Just wanted to get pricing All I wanted was to get internet pricing on a car so I filled out a form online. Instead what I got were daily emails if my email address was valid. More

by Tim Kruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole
Oct 28, 2014 -

Castle Chevrolet GMC McHenry responded

We're proud of our high standards and high customer satisfaction. We sometimes trip up and we make mistakes and when we do we try to reach out and make things right. I take every customer matter seriously and try to resolve them with the customer winning. I reached out to this customer on several occasions, I apologized, explained what happened and why and I offered personally assist him. His character and caliber came out when after all that I received this response: Tim Kruse said on 10/21/2014 04:25 PM: "I've tried to give your dealership a chance twice now. I figured waiting 5 years and things would change. I now know you're Subaru dealership is systemically full of xxxxxxxxxx. Blaming things on the "system" and posting personal info on this site is totally douchie too. I'll be reporting that!!!"

September 24, 2014

Third Party Installations Were NOT Disclosed I am a college student and have never reviewed anything before, but I am so incredibly disgusted by the experience I have had that I had to say somet More

by hilary.ohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 22, 2014 -

Castle Chevrolet GMC McHenry responded

Unfortunately the first time you asked for assistance seven months had past. We made several attempts by phone and through Dealer Rater to satisfy you. I personally offered to assist but without response. As I stated all items of concern were actually listed online at the time of your purchase. Seldom does one complain about getting extras like heated seats or a sunroof. We want to help our offer still stands. J Schutte General Manager

September 05, 2014

Making Dreams Possible If you have a dream car, and Gary Lang sells it, they will do everything possible to get you in that vehicle. Even if you don't think you can qualify, More

by adox26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Carl Reed, Marcus Jones
September 05, 2014

Recent dealer warranty repair We recently had to have a warranty repair done on our 2012 KIA Sorento. The service department was very professional and kept us informed of thier pro More

by Volckfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Loresch
Dec 10, 2014 -

Castle Chevrolet GMC McHenry responded

It was our pleasure serving your vehicle needs. Thanks for the kind words!

September 03, 2014

It was an extremely happy expierence I brought in my 2005 Aveo for an oil change and left with a lot more. The staff were extremely helpful, very professional, had a wealth of knowled More

by intltaxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T J Collins, Jamie Edwards
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