Castle Chevrolet GMC McHenry | Page 241

Excellent friendly service Aaron Grassel was very friendly and personable. I called him up for an appointment to replace a headlight that had failed after two month. His first Aaron Grassel was very friendly and personable. I called him up for an appointment to replace a headlight that had failed after two month. His first reply was "I am sorry to hear that, bring the car in and we will fix it for you. I was very glad to know that your dealership stands behind its work. Aaron was very polite and made me feel like he cared. While I was waiting nearby I also heard him give the same great service to another customer. My appointment was at 7:30am on 4-21-15. The job was completed promptly and even the mechanic greeted me while passing me in the hallway: WOW!!! not many place today treat customers like that. I will definitely be back again. More

First time I brought my car in Just moved to Crystal Lake from Chicago and brought my Forester in for the 30,000 mile inspection. Aaron (service manager) took care of me. Was very Just moved to Crystal Lake from Chicago and brought my Forester in for the 30,000 mile inspection. Aaron (service manager) took care of me. Was very nice and seemed to understand what was needed. Got a loaner which was very helpful. Seems like they did a good job with everything. I did think the price was higher than the dealer I had in Chicago....surprised me with how much it was. More

Commitment to building genuine relationships Wes, Jody, Jon, and Bob went above and beyond to accommodate us and to make things right. They are a great team and we are finally in the vehicles tha Wes, Jody, Jon, and Bob went above and beyond to accommodate us and to make things right. They are a great team and we are finally in the vehicles that we are extremely happy with. Many thanks! More

Unexpected outstanding experience Bought my new Subaru at another dealership far away (from son-in-law). Discovered slow leak in tire & called Aaron at Gary Lang. Though they were very Bought my new Subaru at another dealership far away (from son-in-law). Discovered slow leak in tire & called Aaron at Gary Lang. Though they were very busy he took the car, removed the nail, patched the tire & had it washed all at no charge in 30 minutes. He was friendly & knowledgeable even though they were swamped! I look forward to having all my service there! More

Stand behind what they sell. Great staff. I recommend G.L. Pam was great to deal with. I have dealt with Dale, Chris, and Tom in service since 2008 and have always been treated vary well. This is the fourth ve Pam was great to deal with. I have dealt with Dale, Chris, and Tom in service since 2008 and have always been treated vary well. This is the fourth vehicle we have bought from Gary Lang that in it's self should it all. THANK YOU. Leon H. Van Every More

Kyle Richards made our day! Kyle Richards was excellent. We would highly recommend Kyle to family and friends! Nicole was very friendly in going over the warranty, Protector, a Kyle Richards was excellent. We would highly recommend Kyle to family and friends! Nicole was very friendly in going over the warranty, Protector, and various other parts of the Subaru More

Always very helpful Chris took care of all my needs. He has never failed to make sure that the job is done quickly, and most importantly, done right the first time. Both Chris took care of all my needs. He has never failed to make sure that the job is done quickly, and most importantly, done right the first time. Both of our cars came from Gary Lang and we wouldn't think of going anywhere else. More

Clean, friendly Clean, nice, friendly, helped me with my Bluetooth. Anything computer related is challenging for me. However, I would like my car to be towel dried. Clean, nice, friendly, helped me with my Bluetooth. Anything computer related is challenging for me. However, I would like my car to be towel dried. More

Always pleasurable and quick. Just came in for an oil change. Chris is always polite and friendly and the service is very efficient. A very well organized operation you have! Just came in for an oil change. Chris is always polite and friendly and the service is very efficient. A very well organized operation you have! More

Very helpful Free car wash is a nice benefit. Free safety check is important to me. Usually don't have to wait too long for service to begin. Free car wash is a nice benefit. Free safety check is important to me. Usually don't have to wait too long for service to begin. More