Castle Chevrolet GMC McHenry

Entire staff is courteous and helpful. This is the second car we purchased from Joshua. He always goes above and beyond to ensure we are satisfied. Even though we purchased on a busy day, h This is the second car we purchased from Joshua. He always goes above and beyond to ensure we are satisfied. Even though we purchased on a busy day, he kept checking on the car and making sure we were notified as soon as the car was thru being detailed. More

oil change the service did a great job and willing do in the last min, the price is fair.. will come back with the A/C problems and dont know why does not work.. the service did a great job and willing do in the last min, the price is fair.. will come back with the A/C problems and dont know why does not work... More

Recommended Service calls have been very good so far. Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the d Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the dealership and based on that, I would have given the dealership 5 stars. The reason for 4 stars only, was that there were no salespersons available or even around last Friday, July 3, when I wanted to ask some questions. Usually if I am looking around I don't want to be bothered by sales people but this time I was looking for someone, several times, and it was like a ghost town at the dealership in the showroom. More

Service As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return More

maintenance and repair Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be d Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be done and who was doing it. You are very personable and enjoyable to deal with. More

Yukon Denali Service As usual, just the best service ever. I've got an early production 2015 Yukon Denali and there is always an update or two needed on a new model. You As usual, just the best service ever. I've got an early production 2015 Yukon Denali and there is always an update or two needed on a new model. You couldn't ask for a better team making the updates!! More

Routine maintenance As always, service was quick. Dale is friendly and provides excellent service. We purchased our car at this dealership and have been very satisfied b As always, service was quick. Dale is friendly and provides excellent service. We purchased our car at this dealership and have been very satisfied both with the sales department and service. More

Always 100% satisfied with my service there!! The entire service department is very friendly and tries their very best every time. I have never been unsatisfied with my service there and have alw The entire service department is very friendly and tries their very best every time. I have never been unsatisfied with my service there and have always told my friends to go to Gary Lang for all their auto needs. More

I'd like to give a 0 star rating if possible I had an appointment to test drive a Kia Sorento with Andrew Dignum. Before I could even get in the door, Leo Lewitan came up to myself and my friend I had an appointment to test drive a Kia Sorento with Andrew Dignum. Before I could even get in the door, Leo Lewitan came up to myself and my friend, who I brought along for her opinion. I told him I had an appointment with Andrew as he walked us in the door. Long story short, Andrew told me that Leo would show us the car and take me on the test drive. I was interested in the car but also had questions. I asked Leo 5 or 6 times "do you have any demo cars?" He would dance around my question and start talking about something else. He was rude and disrespectful, interrupting me several times and responding with sarcasm (when he would answer me). I left that dealership extremely aggravated and upset. I will buy a new Kia Sorento - just not from this dealership. There are too many other Kia dealers out there who I can buy my new car from. I don't need to be treated so badly. Now not only am I getting repeated calls (of course) from Gary Lang Auto - they somehow got my friends cellphone number and called her asking "how her experience was at her recent visit to Gary Lang Auto". AND they called her daughter who lives in New York - same message. WHAT??? On a side note - I was shopping at a store two days later and started talking to two women who had similar experiences with Leo. One woman was in there just a day prior to my visit! I think this dealership should be ashamed to have someone working for them who treats people so badly. More