Castle Chevrolet GMC McHenry

I'd like to give a 0 star rating if possible I had an appointment to test drive a Kia Sorento with Andrew Dignum. Before I could even get in the door, Leo Lewitan came up to myself and my friend I had an appointment to test drive a Kia Sorento with Andrew Dignum. Before I could even get in the door, Leo Lewitan came up to myself and my friend, who I brought along for her opinion. I told him I had an appointment with Andrew as he walked us in the door. Long story short, Andrew told me that Leo would show us the car and take me on the test drive. I was interested in the car but also had questions. I asked Leo 5 or 6 times "do you have any demo cars?" He would dance around my question and start talking about something else. He was rude and disrespectful, interrupting me several times and responding with sarcasm (when he would answer me). I left that dealership extremely aggravated and upset. I will buy a new Kia Sorento - just not from this dealership. There are too many other Kia dealers out there who I can buy my new car from. I don't need to be treated so badly. Now not only am I getting repeated calls (of course) from Gary Lang Auto - they somehow got my friends cellphone number and called her asking "how her experience was at her recent visit to Gary Lang Auto". AND they called her daughter who lives in New York - same message. WHAT??? On a side note - I was shopping at a store two days later and started talking to two women who had similar experiences with Leo. One woman was in there just a day prior to my visit! I think this dealership should be ashamed to have someone working for them who treats people so badly. More

Good, quick service I was 10 minutes late for my 9:30 am appointment, but this was no problem. My car was immediately taken in for service w/o any wait. Mentioned I had I was 10 minutes late for my 9:30 am appointment, but this was no problem. My car was immediately taken in for service w/o any wait. Mentioned I had an 11:30 am appointment in d.t. McHenry. Was told I would be out in plenty of time to make this time. I was, indeed, out at 10:50ish. Good, quick service. More

Friendly service Everyone was happy to help out and even though there was a slight mistake with the bill they were great about fixing it and making sure everything was Everyone was happy to help out and even though there was a slight mistake with the bill they were great about fixing it and making sure everything was done right. More

Service Hah oil change, lube and wash. As usual, service was prompt and friendly. Chris always is courteous and friendly. Keep up the good work! Could tak Hah oil change, lube and wash. As usual, service was prompt and friendly. Chris always is courteous and friendly. Keep up the good work! Could take vehicle to independent mechanic as it is out of warranty, but prefer to come back to the workmanship I know and trust. More

Positive Car Buying I went to Gary Lang in February of this year, in search for a new car. This was the first time I was financing and was quite nervous. The finance ma I went to Gary Lang in February of this year, in search for a new car. This was the first time I was financing and was quite nervous. The finance manager, Bob Buehrer, explained everything I needed to know about financing, and also gave great advice. I was very hesitant to buy, even though I did like the car. After talking with him, I felt confident in my decision to buy from Gary Lang. I will most likely buy my next vehicle from them. Thanks!!! More

excellent dealership!! Excellent dealer I bought 9 cars here!!!!! Excellent sales and service!!! They treat you like family and do exactly what they say! Excellent dealer I bought 9 cars here!!!!! Excellent sales and service!!! They treat you like family and do exactly what they say! More

Repairs Had a intermittent noise in the front wheel. Mechanic checked it out. Could not get it to make the noise. Picked up the car and a few days later it wa Had a intermittent noise in the front wheel. Mechanic checked it out. Could not get it to make the noise. Picked up the car and a few days later it was making the noise again. Took it back in and the mechanic heard the noise, put it on a machine and told me what it was and repaired it in the same day. Great service More

RECALL Positive Gary Lang, Chris Scholer, always turns the experience positive! A Chevy Cruze Recall, turned positive when an un expected oil leak was discovered in t Gary Lang, Chris Scholer, always turns the experience positive! A Chevy Cruze Recall, turned positive when an un expected oil leak was discovered in the process of the Recall repair. You are always treated great! More

Virgin Oil Change First service ever on my new 2015 Subaru Legacy. Delighted with service and facility and personnel.. Expected Saturday morning to be hectic but it w First service ever on my new 2015 Subaru Legacy. Delighted with service and facility and personnel.. Expected Saturday morning to be hectic but it was pleasantly peaceful and relaxing. More

New car purchase. Everyone was helpful and spent enough time to answer all my questions. Andrew guided the process along from person needed to person needed, from star Everyone was helpful and spent enough time to answer all my questions. Andrew guided the process along from person needed to person needed, from start to finish. More