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Castle Chevrolet GMC McHenry
McHenry, IL
2,582 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,582 reviews
August 09, 2015
Renewing a lease with excellent care Kyle Iverson was very professional . He tried to make sure that I was completely satisfied with my car. Marie searched for several hours trying to co Kyle Iverson was very professional . He tried to make sure that I was completely satisfied with my car. Marie searched for several hours trying to come up with the specific car that I wanted and finally after a few days found the perfect car. Mallody helped us with all of the new technology inside the vehicle. Also Dion and Nicole wanted to make sure that we were satisfied and if we weren't they told us to come and let them know Yes there were a few hiccups but handled with care in a very friendly manner. My husband and I are totally satisfied with the excellent care that we received.. The staff went above and beyond. More
by Sleep 7
Employees Worked With
Marie Spiller, Mallody, Kyle Iversen
August 09, 2015
Excellent ! Arron was great! Very accomodating and thorough. Had oil change, rotated My tires, fixed my remote (no charge) And changed my filters!!! They also w Arron was great! Very accomodating and thorough. Had oil change, rotated My tires, fixed my remote (no charge) And changed my filters!!! They also washed the car Free! Awesome service! More
by Happycleancar123
Employees Worked With
Arron Import Service
July 31, 2015
Exceptional Customer Service From start to finish Jamie went above and beyond, he was professional and made me feel like I was the most important person there. GREAT! From start to finish Jamie went above and beyond, he was professional and made me feel like I was the most important person there. GREAT! More
by Di Lamb
Employees Worked With
Jamie in service
July 30, 2015
Completely Ignored Went into the showroom of the Subaru building intent on buying a new car that was sitting on their lot. I stood inside, completely ignored for close Went into the showroom of the Subaru building intent on buying a new car that was sitting on their lot. I stood inside, completely ignored for close to 30 minutes. Not even a "hello" or "can I help you" as staffers walked by. I left, drove down the street to another dealer and bought a new car. They blew a sale that day and did not even seem to notice. More
by SharooT1
Employees Worked With
None. Never acknowledged.
July 30, 2015
FREINDLY & HELPUL Worked With Joe Holtz & Dion Fain. They both went out of their way to make us happy! We also dealt with Marie in Customer Relations, Derek Marquez i Worked With Joe Holtz & Dion Fain. They both went out of their way to make us happy! We also dealt with Marie in Customer Relations, Derek Marquez in Finance & last but certainly not least by all means, Jake Lee. I tell you he is superior in the technology field by explaining how the car operates with all the gadgets. Will definitely keep them in mind for another purchase in the future!! More
by Pat & Al B
Employees Worked With
Joe Holtz, Dion Fain, Derek Marquez, Marie & Jake Lee, Joe Holtz, Derek Marquez
July 29, 2015
Purchase Pre-owned Cadillac SRX Joe Holtz from Sales worked with us. Friendly and thorough. Understands how to listen to a potential customer. We plan to work with him next time. Dio Joe Holtz from Sales worked with us. Friendly and thorough. Understands how to listen to a potential customer. We plan to work with him next time. Dion was helpful too. Update 8/1/2015 - When we tried to use the Bluetooth a few days later, no success. After a phone call and subsequent servce dept visit, and to everyone's surprise, we found out that even though there was a Bluetooth icon, it had never been installed. Dion got Nicole Schomer involved, and she jumped "right on it". We have an appointment to have Bluetooth installed next week at no charge to us. This is the right thing to do, but I doubt all dealerships would have done this without hesitation, and we never even had to ask. We felt that our satisfaction was the top priority. More
by Don
Employees Worked With
Joe Holtz did a wonderful, thorough, professional job. When we trade our current Cadillac xxx, we plan to deal with Joe again., Joe Holtz
July 29, 2015
GREATEST Car Buying Experience EVER!!!! I've been hunting for a car for a really long year and found my car on the Carfax website. From the moment we walked through the door, to the trip ove I've been hunting for a car for a really long year and found my car on the Carfax website. From the moment we walked through the door, to the trip over to meet Derek in the financing department, the entire staff was polite, helpful & friendly. This was my very first car and Bill made my experience a breeze. He did not try pressure me to buy something I did not want and that made my hour trip worth it. If there's ever an issue with my car, I don't mind driving the hour back. I would highly recommend this dealership to anyone looking. More
by Terrica J
July 28, 2015
Kia Soul 2012 maintainence I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. More
by Bill
July 22, 2015
Service review of GMAC. Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e done. More
by jimbo
July 17, 2015
60,000 mile maintenance As usual, Dale takes great care of my needs and was quick to get me a loaner car when the service was going to take longer than expected. I appreciat As usual, Dale takes great care of my needs and was quick to get me a loaner car when the service was going to take longer than expected. I appreciate the service and it is the reason I keep coming back. More
by b_heldt
Employees Worked With
Dale Cado
