Castle Chevrolet GMC McHenry

Good Price Friendly service I took in my car for a tire rotation and oil change. I had a coupon which was a great deal and the service was fast and excellent. I took in my car for a tire rotation and oil change. I had a coupon which was a great deal and the service was fast and excellent. More

Renewing a lease with excellent care Kyle Iverson was very professional . He tried to make sure that I was completely satisfied with my car. Marie searched for several hours trying to co Kyle Iverson was very professional . He tried to make sure that I was completely satisfied with my car. Marie searched for several hours trying to come up with the specific car that I wanted and finally after a few days found the perfect car. Mallody helped us with all of the new technology inside the vehicle. Also Dion and Nicole wanted to make sure that we were satisfied and if we weren't they told us to come and let them know Yes there were a few hiccups but handled with care in a very friendly manner. My husband and I are totally satisfied with the excellent care that we received.. The staff went above and beyond. More

Excellent ! Arron was great! Very accomodating and thorough. Had oil change, rotated My tires, fixed my remote (no charge) And changed my filters!!! They also w Arron was great! Very accomodating and thorough. Had oil change, rotated My tires, fixed my remote (no charge) And changed my filters!!! They also washed the car Free! Awesome service! More

Completely Ignored Went into the showroom of the Subaru building intent on buying a new car that was sitting on their lot. I stood inside, completely ignored for close Went into the showroom of the Subaru building intent on buying a new car that was sitting on their lot. I stood inside, completely ignored for close to 30 minutes. Not even a "hello" or "can I help you" as staffers walked by. I left, drove down the street to another dealer and bought a new car. They blew a sale that day and did not even seem to notice. More

Purchase Pre-owned Cadillac SRX Joe Holtz from Sales worked with us. Friendly and thorough. Understands how to listen to a potential customer. We plan to work with him next time. Dio Joe Holtz from Sales worked with us. Friendly and thorough. Understands how to listen to a potential customer. We plan to work with him next time. Dion was helpful too. Update 8/1/2015 - When we tried to use the Bluetooth a few days later, no success. After a phone call and subsequent servce dept visit, and to everyone's surprise, we found out that even though there was a Bluetooth icon, it had never been installed. Dion got Nicole Schomer involved, and she jumped "right on it". We have an appointment to have Bluetooth installed next week at no charge to us. This is the right thing to do, but I doubt all dealerships would have done this without hesitation, and we never even had to ask. We felt that our satisfaction was the top priority. More

GREATEST Car Buying Experience EVER!!!! I've been hunting for a car for a really long year and found my car on the Carfax website. From the moment we walked through the door, to the trip ove I've been hunting for a car for a really long year and found my car on the Carfax website. From the moment we walked through the door, to the trip over to meet Derek in the financing department, the entire staff was polite, helpful & friendly. This was my very first car and Bill made my experience a breeze. He did not try pressure me to buy something I did not want and that made my hour trip worth it. If there's ever an issue with my car, I don't mind driving the hour back. I would highly recommend this dealership to anyone looking. More