Castle Chevrolet GMC McHenry

Great service department We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The o We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The other dealer-- endless runaround and frustration! Gary Lang fixed it right the first time! Great personnel and timely service! Brian was excellent to work with! More

Very Satisfied Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody More

Always great service I usually try to get there early, every time I have there has been little or no wait. Everyone is very friendly and service is done promptly. I usually try to get there early, every time I have there has been little or no wait. Everyone is very friendly and service is done promptly. More

Outstanding Experience & Highly Recommended Kyle's genuine, welcoming personality, product expertise, and his ability to make us feel we were his most important customer made buying our first Su Kyle's genuine, welcoming personality, product expertise, and his ability to make us feel we were his most important customer made buying our first Subaru a HIGHLY recommended experience. On Black Friday we made the decision to buy a specific Outback off the lot and found the car had been sold 2 minutes earlier (literally). Without hesitation he reached out to several of his contacts (other dealers), received quick response and made arrangements for the car to be delivered from Racine and ready for pick-up the next afternoon. That night he followed up to confirm when the car would be available, then Saturday when it was ready for pick-up. While picking up the car he assured we were familiar with all Gary Lang services, ensured we knew his work hours/ availability, and we left knowing he's always there to support us. Gary Lang must be doing something right to keep Kyle working with them -- Kyle is the real deal. ... before Friday, I'd never met/ heard of Kyle. After being in sales and running national sales teams for 20+ years I'm highly judgmental of every sales and the customer service experience and can only say great things about Kyle! More

Over and above expectations My 2010 Subaru needed to have the clear top coat reapplied after extensive hail damage required it to be repainted. Nancy Butler couldn't have been mo My 2010 Subaru needed to have the clear top coat reapplied after extensive hail damage required it to be repainted. Nancy Butler couldn't have been more helpful. I was truly grateful for her knowledge of this situation. My vehicle looks new again. Thank you Nancy. You're the best. More

Excellent Customer Service Leo, Bob, and the Gary Lang team went above an beyond to ensure that my husband and I were satisfied with our experience. Thank you! Leo, Bob, and the Gary Lang team went above an beyond to ensure that my husband and I were satisfied with our experience. Thank you! More

terrible customer service by finance I am extremely disappointed in the lack of communication and knowledge from Derek in finance. I purchased a car and had questions and out of about 10 I am extremely disappointed in the lack of communication and knowledge from Derek in finance. I purchased a car and had questions and out of about 10 or more emails and voice mails I was only answered after chatting online with a representative and telling them my issues. I definitely felt that after the sale was accomplished on the dealerships end, I wasn't worthy enough to get my questions answered. I am saddened by this experience since this dealership has such great inventory and this was the main issue I had and now wouldn't want to purchase there again. My family member was interested in one of their cars and now is completely hesitant to go there because there isn't any other option but to deal with the same person in finance. More

THEY MAKE CAR BUYING ENJOYABLE I DID NOT KNOW WHAT I WANTED, A CAR OR SUV. TONY FEUCHT LET ME DRIVE WHAT EVER VEHICLE I WANTED.THERE WAS NO PRESSURE. TONY AND NICHOLE MADE IT A VERY I DID NOT KNOW WHAT I WANTED, A CAR OR SUV. TONY FEUCHT LET ME DRIVE WHAT EVER VEHICLE I WANTED.THERE WAS NO PRESSURE. TONY AND NICHOLE MADE IT A VERY ENJOYABLE BUYING EXPERIENCE. GARY LANG SUBARU IS A VERY PROFFESIONAL AND GREAT PLACE TO DO BUSINESS WITH. I'VE ALREADY RECOMMENDED IT TO MY FRIENDS AND NEIGHBORS. More

Marcus is the Man I was in desperate need of a car, and I was very worried that with my budget I was not going to get in a very reliable car, and all of my worries were I was in desperate need of a car, and I was very worried that with my budget I was not going to get in a very reliable car, and all of my worries were put aside when I walked in at Gary Lang Auto Group. Marcus greeted my father and I at the door, a smile on his face, and he got us smiling, and he eventually got me into a 2015 Cruze, which I am very happy with. Marcus is an amazing employee. Anyone reading this, and thinking about going to Gary Lang, ask for Marcus, and anyone from Gary Lang reading this, that man needs a raise. More

So easy to work with I was looking to trade in my 2013 Kia Soul for a newer model and had been working with several dealerships within a 40 mile radius for a couple of wee I was looking to trade in my 2013 Kia Soul for a newer model and had been working with several dealerships within a 40 mile radius for a couple of weeks. Joshua Somers was THE most easy going, laid back, friendly and enthusiastic salesman of the many I'd worked with. He and I negotiated a price via email that my husband I were very comfortable with, we made an appointment to meet with him and see the car. Once at the dealership, we decided it was the right car at the right price. So we purchased it right then and there! Joshua made the entire purchasing experience so positive for us, that we will not hesitate to buy our next car from him. And you should do the same! Thanks Josh! More