Castle Chevrolet GMC McHenry

Luis Serrano I was referred to Luis Serrano by my brother who had recently bought a car from him. He gave Luis high marks and said it was an easy, smooth overall e I was referred to Luis Serrano by my brother who had recently bought a car from him. He gave Luis high marks and said it was an easy, smooth overall experience. I have to concur; Luis went above and beyond to make my experience an easy one. I highly recommend Luis Serrano if your interested in buying a Kia More

Satisfied. Quick, comfortable waiting area with coffee & water & WIFI. I was informed of upcoming needed maintenance. Car delivered washed. Email follow ups on Quick, comfortable waiting area with coffee & water & WIFI. I was informed of upcoming needed maintenance. Car delivered washed. Email follow ups on satisfaction level. They seem genuinely interested in their customers. More

Great Experience in Every Way We purchased our Subaru Forester from Gary Lang with the sales support from Luis Serrano. Despite dropping by on one of their busiest promotional day We purchased our Subaru Forester from Gary Lang with the sales support from Luis Serrano. Despite dropping by on one of their busiest promotional days, Luis was attentive to our needs. Though the car we were initially interested in, wasn't exactly what we were looking for - Luis walked us through a line of Foresters to help us find the one we liked most. By doing so, we found a vehicle that not only fit our needs, but that we loved so much more. Our expectations were exceeded in the level of service both Luis and team at Gary Lang performed. More

Great Customer Service! Great Customer Service & answered any questions that we had. Great experience! I would highly recommended this dealership. Loved that they even welcom Great Customer Service & answered any questions that we had. Great experience! I would highly recommended this dealership. Loved that they even welcomed the family dogs. More

Routine maintenance Needed an oil change and some other routine maintenance.Chris was able to get me in right away, Quick, efficient, quality service. Really appreciate i Needed an oil change and some other routine maintenance.Chris was able to get me in right away, Quick, efficient, quality service. Really appreciate it, Chris Scholer! More

Good Experience Staff were courteous and straightforward. We got a great deal and the entire process was quick and painless. Our salesman, Carlos, followed up with Staff were courteous and straightforward. We got a great deal and the entire process was quick and painless. Our salesman, Carlos, followed up with us a few days later to make sure everything was ok with the car. More

Gary Lang Service I am a long time Subaru owner. I have had 7. 5 are from Gary Lang. The service there is always top-notch. Additionally, this last visit was I am a long time Subaru owner. I have had 7. 5 are from Gary Lang. The service there is always top-notch. Additionally, this last visit was assisted by an employee named : Mallory Wlasiuk. I was really impressed with her drive to help and keep me informed. Her performance, customer relations, combined with the work that was done on my car, was excellent. More

Could be Better Right after I bought my Terrain I had it in for some work and a tire rotation was supposed to be done. I was called at home and told they didn't have Right after I bought my Terrain I had it in for some work and a tire rotation was supposed to be done. I was called at home and told they didn't have a "lock nut" for my vehicle. They couldn't rotate the tires. This time I told the service person where the lock nut was (wrapped in a napkin). When I picked up the vehicle I had an EXTRA lock nut in with the one I left (still wrapped in a napkin). Evidently the service dept. now has/had an extra. When you wash about vacuuming too? The other dealerships do that as a courtesy. Follow-up lady today said, "thanks for letting us service your Acadia". I'm sorry it IS a Terrain. More

Luis Serrano - 2015 Kia Optima SX Turbo I recently went into Gary Lang Auto Group to test drive a Kia Optima SX Turbo 2015 model and the person who met me at the door was Luis Serrano. Luis I recently went into Gary Lang Auto Group to test drive a Kia Optima SX Turbo 2015 model and the person who met me at the door was Luis Serrano. Luis was very friendly and personable greeting me with a smile and a hand shake. After test driving the car with Luis we went back into his office and starting talking numbers. He wanted to make sure that I was never feeling pressured or anything. He was very consciousness of my time and my concerns. I told him what I wanted the car for and where I needed to be for my payments and he took my demands to his boss. I wasn't quite ready to pull the trigger and told Luis I needed some time to think about it. He said no problem no pressure the car will be ready for you when you make your decision. I went back the next day and made the deal at the price I needed to be at. Luis Serrano is the guy you want if you go to Gary Lang Auto Group Kia. More

Horrible service Bad experience,i was lied to everyday finance manager and sales man extremly rude.I spend two weeks trying to sign paper and all they keep saying.is t Bad experience,i was lied to everyday finance manager and sales man extremly rude.I spend two weeks trying to sign paper and all they keep saying.is that they need more detailed paper work More