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Castle Chevrolet GMC McHenry
McHenry, IL
2,573 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,573 reviews
December 29, 2016
Nice non-pushy people We found a car I am in love with. Wasn't even going to buy that day but we found the right car in our payment range. With our not so great credit scor We found a car I am in love with. Wasn't even going to buy that day but we found the right car in our payment range. With our not so great credit score I was nervous what we would be able to accomplish but they got us a good deal and not just the first thing that came up. I have looked up the car we bought (2015) and I think we ended up on the high end of reasonable price overall but we did add the additional warranty (which seems like a very good deal and will give us added peace of mind). Our salesman (Rick Diamond) was helpful and didn't come off as pushy. Our finance guy (Josh Hastings) was awesome and very personable. We were in a hurry the night we bought our car so we could get to our sons high school bball game and they helped us make sure we were out of the door in time We did have to go back in this past week (2 weeks after sale) to resign papers because there was some lost paperwork. I was of course nervous something was fishy however, Josh and Rick assured me we were preapproved and that is not how they do business. We went back and signed everything and I do have the official paperwork from the lender now so it was just an honest mistake. I do have to say when we went back we brought up that the car wasn't really detailed when we left the first time and I think that's because we were in a rush so they did clean everything up for us and even put in a full tank of gas for our troubles so that was very cool and much appreciated. More
by lolaparker
Employees Worked With
Josh Hastings, Rick Diamond
December 28, 2016
Darlene is the best I don't have the best credit and I don't have much experience in buying cars. Darlene made this the most painless experience possible. She worked dili I don't have the best credit and I don't have much experience in buying cars. Darlene made this the most painless experience possible. She worked diligently to make sure I walked out of the building holding the keys to the vehicle I wanted. I cannot recommend Darlene enough. If you are looking for a vehicle, New or used, go to Darlene. You will not be upset. More
by bdubrava
Employees Worked With
Darlene Zulman
December 28, 2016
Fun enjoyable My sales rep stuck with me helped me and got me what I wanted even called me on holiday to check with was very nice and not pushy My sales rep stuck with me helped me and got me what I wanted even called me on holiday to check with was very nice and not pushy More
by Dosharp03@gmail.co.
Employees Worked With
Darlene Zulman
December 28, 2016
Todas las personas son muy amables en especial Darlene Zulma Darlene me ayudo en escoger una suv que me gustara, me resolvio las dudas que tenia me busco un buen precio, me consiguio descuento en la suv, fue muy Darlene me ayudo en escoger una suv que me gustara, me resolvio las dudas que tenia me busco un buen precio, me consiguio descuento en la suv, fue muy amable en la estancia que estube en el dealer nos atendio muy bien le agradesco mucho. More
by Ximenita3
Employees Worked With
Darlene Zulman
December 27, 2016
Amazing overall!!! They all worked very hard to get us into a new vehicle even with our credit challenges. We rode away in an amazing vehicle at a great price. We will d They all worked very hard to get us into a new vehicle even with our credit challenges. We rode away in an amazing vehicle at a great price. We will definitely be back!!! More
by Jen B
Employees Worked With
Josh Hastings, Darlene Zulman
December 26, 2016
BEST DEALERSHIP AROUND Every time I come into Gary Lang for service I am greeted like an old friend; everyone knows who I am. Chris S. is great Every time I come into Gary Lang for service I am greeted like an old friend; everyone knows who I am. Chris S. is great More
by Fabat60
Employees Worked With
Chris Scholer
December 23, 2016
Always excellent service! We have always been treated with the utmost courtesy by Brian Housworth. Wonderful employee! We've always obtained appointments in a timely manner an We have always been treated with the utmost courtesy by Brian Housworth. Wonderful employee! We've always obtained appointments in a timely manner and a courtesy vehicle if the wait is too long. More
by Atn45
Employees Worked With
Brian Housworth
December 23, 2016
Great experience My husband and I bought a Kia Optima from this dealership and was just so please on the experience. Not only way our sales women amazing our finance g My husband and I bought a Kia Optima from this dealership and was just so please on the experience. Not only way our sales women amazing our finance guy Charlie was great as well. We loved the fact he was personal but also got straight to the point. I can honestly appreciate these guys for not giving us the run around. More
by Nlopez340
Employees Worked With
Charlie P
December 23, 2016
Excellent experience all around! I’ve worked in marketing with tier 3 auto groups across the country over the last 17 years. I have to say, this is the best dealership I’ve ever been I’ve worked in marketing with tier 3 auto groups across the country over the last 17 years. I have to say, this is the best dealership I’ve ever been to. From the start, Darlene was an absolute superstar. She had two 2017 Malibu’s reserved with my name in the windshield’s as I pulled in the parking lot. Was a nice touch! Then we began looking into what the best deal was for me. I first wanted a lease, but because of slightly lower credit than needed, they started working on a purchase deal. When they came back to me with a much higher monthly payment I thought I would hold off on the car until sometime in 2017. But Darlene wouldn’t give up! She went to Matt (sales manager) and he came over to talk with me about what he can do to help. After a few minutes and some discussions with the finance team, they came back with a very realistic offer for me. It was a little higher than I wanted, but I will re-finance in about 8 months after picking up some credit points. Then I went to see Nicole in the finance dept. She was amazing! She was very friendly, funny and transparent about everything. We discussed marketing, hobbies, music, Christmas. It was refreshing. Most importantly she—worked a great deal for me. I was excited! So from Darlene, Matt, Nicole, to the cashier to the other sales staff I met, this has to be the friendliest dealership I’ve ever been to. As a matter of fact, my brother was with me and he promised Darlene he would be back to buy his next car’s from Gary Lang. Overall 5-star experience. And did I mention how clean and comfortable the place was? More
by CJ Mendoza
Employees Worked With
Nicole Schomer, Darlene Zulman
December 20, 2016
The Very Best Aaron Grassel is the very best. He is definitely a keeper. He was very caring and helpful. Aaron made sure everything was done as soon as it was poss Aaron Grassel is the very best. He is definitely a keeper. He was very caring and helpful. Aaron made sure everything was done as soon as it was possible. I would recommend him to anyone who goes to Gary Lang. Service was over the top with him. Thank you Aaron Grassel for all that you do! More
by Diane1119
Employees Worked With
Aaron Grassel
